I spoke to Clark in Customer Service . He was very helpful , patient and polite . He took time to sort out our boarding passes . I am very appreciative of the time that he spent on a busy Saturday... See more
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Review summary
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Reviews shaping this summary
The operative was helpful and put in the effort to find us an appropriate package. I did feel a little bit rushed in agreeing the package, but I can understand because of the timing of the holiday.
Company replied
Clark was excellent at getting me booked and sorting the holiday oit for us. I wasnt happy with my flight time and he changed this swiftly for me. Thankyou
Company replied
Jude was an amazing act of service he accompanied me in every way for my holiday he made it really easy when dealing with the documentation side of things. I would love in future for him to handle any... See more
Company replied
Company details
Written by the company
thetravelmakers.co.uk is not just any regular tour guide. At thetravelmakers.co.uk, we believe in personalised travel experiences with quality assistance before and throughout your trip. We have a team of experienced travel experts who will get you to places you haven’t seen before. ATOL Protected Having spent many years in the business, we know the travel industry inside out. We value our customers and their expectations, so we are ATOL protected for your total peace of mind.
Contact info
24 Market Square, HP1 1ER, Hemel Hempstead, United Kingdom
- 0203-872-5000
- customerservices@thetravelmakers.co.uk
- thetravelmakers.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Reply from TheTravelMakers.co.uk
Dear Ben,
Thank you for your feedback. We’re pleased to hear that you found our service helpful and professional. Your comments are greatly appreciated, and we look forward to assisting you again in the future.
Regards,
TheTravelMakers
Elijah was very thorough and polite
Elijah was very thorough and polite. Taking time to explain things in detail and going above and beyond duty to get us the best deal possible for our short holiday. Highly recommend the company and Elijah
24 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Richard,
Thank you for taking the time to share such positive feedback. We’re delighted to hear that Elijah provided thorough, polite, and attentive service, taking the time to explain everything in detail and going the extra mile to secure the best possible deal for your short holiday. Your recommendation means a great deal to us, and we will be sure to share your kind comments with Elijah and the team. We look forward to assisting you again with your future travel plans.
Regards,
TheTravelMakers
Clark is a super helpful travel advisor Bravo 👏
From start to finish everything was managed in a super efficient way.
Clark the travel advisor went above and beyond with his helpfulness and making sure I understood everything and arranging the best flights etc. I would give Clark 10/10 for his outstanding help with this booking 👏😁
24 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Louis,
Thank you for your excellent feedback. We’re delighted to hear that your booking was managed efficiently from start to finish and that Clark provided outstanding support throughout the process. Ensuring our customers fully understand their arrangements and receive the best possible options is very important to us. Your kind comments and 10/10 rating will be shared with Clark and the team. We truly appreciate your recommendation and look forward to assisting you again with your future travel plans.
Regards,
TheTravelMakers
Clark was great
Clark was great, really helpful and straightforward.
23 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Grace,
Thank you for your kind feedback. We’re delighted to hear that Clark was helpful and straightforward in assisting you. We’ll be sure to pass on your comments to him. We appreciate your support and look forward to helping you again in the future.
Regards,
TheTravelMakers
This is a company which lies at every…
This is a company which lies at every turn, DO NOT book a holiday, flight or any other form of travel with them, they are totally disingenuous, failed to provide flights even though they are booked and paid for well in advance, keep making excuses as to why no e-ticket was issued, even last night they lied and said the ticket would be available when I wake up for the flight, and guess what, it wasn't, no flight, no refund and now claiming money back through my credit card.
The cheek of them having been told that I've booked a flight with someone else, is to claim they've found me an alternative trying to off load onto me...this in the trade is know as scum.
***Update to their reply ***
Your redponse is more lies, even up to 5 hours before the flight you telling me to go to bed and the e-ticket would be there when I woke up, also all this rubbish about it being a group ticket, again more lies, the good thing in all this is ive had confirmation from ABTA that they are investigating you, so I expect things are finally catching up with you shower of sh*t, as for the refund, you had no choice because I contacted my creditcard company and they started the claw back anyway.
22 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Mark,
We apologize for the inconvenience caused. Please note that this was a group fare booking, and unfortunately, the ticket could not be confirmed by the airline. Consequently, the booking was canceled and a full refund has been processed
Regards,
TheTravelMakers
I recently purchased a holiday package…
I recently purchased a holiday package that promised at least 48 hours in the destination, but the supposed flights offered left me with less than 24 hours in the country due to a layover. When I searched online, I discovered these flights didn't actually exist. After raising this issue, they suddenly managed to find better, real flights. I agreed to take them, only to be told there was just one seat remaining and I'd have to pay extra. The package I bought initially included both flights and hotel or car and hotel, yet this was presented as if it were a new offer. Communication with them was a struggle; the promised call from a manager never came. Numerous calls, emails, and messages later, they finally informed me that refunds must be requested through Wowcher, which added another layer of complexity.
20 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Kelly.
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you so much for your feedback!
Regards,
Thetravelmakers.
Very helpful on not just the booking…
Very helpful on not just the booking but also sound advice on different aspects of the journey and destination will certainly use Wowcher again thank you again to Elijah for his help and patience.
18 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Paul,
Thank you for your lovely feedback. We’re delighted to hear that Elijah was able to assist not only with your booking but also by offering helpful advice about your journey and destination. We’ll be sure to pass on your kind words to him. We truly appreciate your support and look forward to helping you with another Wowcher booking in the future.
Regards,
TheTravelMakers
Clark at the Travel Makers assisted me…
Clark at the Travel Makers assisted me with booking my trip to Prague. He clearly explained all my avaialble options for flights and hotels and was very knowledgeable about the destination. Would recommend 👌
16 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Rachel,
Thank you for your kind review. We’re delighted to hear that Clark provided clear explanations of the available flight and hotel options and shared his knowledge of Prague to help you make the best choice. We truly appreciate your recommendation and look forward to assisting you again in the future.
Regards,
TheTravelMakers
Absolute Con Artists
I bought a deal through Woucher for £810 to spend 4 days All Inclusive with flights to Feurteventura, When I was contacted by Travel makers they told me the hotel that was advertised was sold out. They also said the flight I was to be booked on had a six hour stop over in Madrid!!! Both of these were unacceptable, To rearrange flights I had to pay an extra £290. They then found me a 3 star hotel, I paid £1097 for a holiday that I could have booked direct for £761. Their response has been pathetic. TOTAL CON ARTISTS!
10 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Damian,
We’re very sorry to hear about your experience and completely understand your concerns. Please contact us directly at holidays@thetravelmakers.co.uk
so our team can review your case in detail and assist you further.
We truly apologise for the inconvenience caused and appreciate your patience.
Regards,
TheTravelMakers
Very helpful and understanding team
Very helpful and understanding team
Thank you
4 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Mason,
Thank you for your kind feedback. We’re pleased to hear that our team was helpful and understanding. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Regards,
TheTravelMakers
Kimmy was really helpful
Kimmy was really helpful, managed to sort out a mistake I made on the booking very quickly, at no extra charge.
15 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Alfie.
Thank you for your amazing feedback.
Our agent Kimmy is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards,
Thetravelmakers.
Excellent Customer Service .
I spoke to Clark in Customer Service . He was very helpful , patient and polite . He took time to sort out our boarding passes .
I am very appreciative of the time that he spent on a busy Saturday morning .
13 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Stephanie Pritchard.
Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.
Regards,
TheTravelMakers.
Got an amazing last moment deal
Got an amazing last moment deal, Jonathan help me through the process in a seamless manner
11 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Saurabh.
Amazing feedback
We're elated to hear that you've had such a positive experience with Jonathan .
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards,
Thetravelmakers.
Warning!!! Scam company
Only did 5 stars to try and warn others. !!!
This is a scam company working via Wowcher, refer to the real honest reviews filter to the 1 star ratings!!!
Warning dont be fooled! Take money and never respond!
12 December 2025
Unprompted review
Clark was really helpful and was very…
Clark was really helpful and was very knowledgeable about the area we are travelling too.
11 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear N Bird.
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you so much for your feedback!
Regards,
Thetravelmakers.
Clark was very clear and helpful
Clark was very clear and helpful, he was communicative throughout and made the process very easy
6 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Annabel Butcher.
Thank you for your amazing feedback.
Our agent Clark is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards,
TheTravelMakers.
Absolutely absolutely beautiful service…
Absolutely absolutely beautiful service by Clark done more than above his duty to make sure that my holiday went to be perfect
10 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Customer.
Amazing feedback
We're elated to hear that you've had such a positive experience with Clark .
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
TheTravelMakers.
Kimmy's help
I was grateful for Kimmy's help during our conversation. We did hit a slight bump in the road with an accent issue. But we got there in the end. She was knowledgeable and concise. Didn't try to rush me.
9 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Yvonne Burton.
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs again in future.
Hope to see you again.
Regards,
TheTravelMakers.
Polite and professional throughout
Polite and professional throughout
9 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Stephanie Sidwell.
Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.
Regards,
TheTravelMakers.
Thank you Kimmy for your help today
Thank you Kimmy for your help today.
You were very professional. Keeping your promise to deal with an era of my own making and phoned be back promptly, putting my mind at rest.
I cant recommend Travelmakers enough!
The whole booking experience with them has been smooth and pleasant.
I will definitely be using them again soon.
Leane Duberley
8 December 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Steven Thomson.
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you so much for your feedback!
Regards,
Thetravelmakers.
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