Ticket Merchant Reviews 

4,841
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of ordering and receiving tickets. Many appreciate the smooth process, excellent communication, and helpful updates that make attending events stress-free. People often secure great seats, even for last-minute purchases, and commend the friendly, accommodating staff at events. However, some customers also noted occasional issues with ticket delivery or access. A few reviewers reported not receiving barcodes or emails, leading to difficulties scanning tickets or gaining entry to events.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently describing it as outstanding, easy, and... See more

Service

Customers consistently note positive experiences with service, praising the seamless and smooth process from... See more

Order

People report positive experiences with order, finding the process of purchasing tickets easy and smooth from... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness and friendliness of... See more

Location

Consumers find location to be positive, with many reviewers praising the venue's atmosphere and suitability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,841)

1,095 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Easy, seamless transaction, easy seamless receipt of ticket, easy seamless attendance with digital ticket. Straight forward and no dramas. Thanks!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Spectacular Jimmy Carr at John Caine arena on…

Saw Jimmy Carr at John Caine arena on Wednesday night. The venue was great and our seats were incredible! Jimmy was on stage for almost two hours and did not disappoint. Funny, quick witted, engaging, wickedly inappropriate at times and intelligent, all rolled into one. My cheeks were aching by the end of the show from all the laughter! Highly recommended entertainer and venue.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Totally recommend Ticket Merchant

I checked out the website to make sure it was legitimate. Was easy to use and appreciated that we could get Jimmy Carr tickets the day prior to his Melbourne show. Totally recommend using Ticket Merchandise

6 May 2026
Unprompted review
Rated 5 out of 5 stars

It was more than I hoped for

It was more than I hoped for. He was amazing, funny, he just flowed. I have watched heaps of him on YouTube but he exceeded all my expectations. It was brilliant. The seating was great, the screen was perfect and he was amazing.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

The atmosphere was amazing

The atmosphere was amazing, the artists A.R.T and Josh Tatofi were so good we didn’t want it to end. The staff were amazing and were very helpful, A great night that we will definitely remember thank you for a great night.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Was sceptical but glad I used them

Was sceptical but glad I used them. Couldn’t get tickets to something and so used Ticket Merchant and got front row seats. No problems with the tickets annd received them before the show. Easy to use website. Had to contact customer service by email and got a reply that answered perfectly. Have now bought again for another sold out show I missed getting tickets too

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam tickets

Purchased tickets for a concert in Hobart (The Darkness). Barcodes never arrived and wasn't allowed entry to the concert. Door staff said several other groups had the same issue that night. Contacted for an explanation and got a brush off, no apology and no refund. A scam.

1 March 2026
Unprompted review
Ticket Merchant logo

Reply from Ticket Merchant

Hi Laura, thank you for taking the time to reach out to us.
We’re really sorry to hear about what happened on the night, and understand how disappointing it would have been to miss out on the event. After reviewing your order, we can confirm that your tickets, including the barcodes required for entry, were successfully sent to your email on 3 February 2026. As noted in the order confirmation, this email cannot be used for entry.
It appears the ticket email may have been missed at the time, which is why entry wasn’t permitted. We can also see that our team has since reached out to gather more information and assist further. We’d really appreciate you getting back to us so we can look into this with you and work towards a resolution. You’re also welcome to contact us directly on 03 9498 1554 or info@theticketmerchant.com.au.

Rated 4 out of 5 stars

Great show but pushy staff.

Show was fantastic with incredible sound and lighting. Ushers were pushy from arrival until leaving. Treating me like I’ve never been to a stadium before to barking at me that I can’t take a can in when I was nowhere near ready to enter the hall. Drinks expensive. Nice short lines though.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great concert experience and fantastic…

Great concert experience and fantastic venue for live events. The atmosphere was excellent and the show itself outstanding. The venue was well organised though having a few more staff on the floor to help guide queues to less crowded bars and toilets would help improve the flow. The team could also engage a bit more with patrons. More seating options would also be appreciated. As BEC is quite far from the city, many people arrive early to make a full evening of it, so improving comfort during that time would make a big difference and improve sales for the venue!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Was a great event experience

Was a great event experience.
Everything ran smoothly from parking, helpful staff showing us where seats were located.
Ease & amount of food/bar stalls.
Well setup & easy to navigate our way entire time.
Jimmy Carr is amazing we so luv him.
Will purchase tickets thru again x

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Had no trouble getting our tickets, had no trouble getting to our seats for the show on time even though the show we were at was over 4000 people. We had a great night and a wonderful experience!

26 April 2026
Unprompted review

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