Ticket Merchant Reviews 

4,848
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of purchasing and receiving tickets to be easy and smooth. Many appreciated the clear communication, including regular updates and timely ticket delivery. Reviewers frequently highlighted the helpfulness and friendliness of the staff at events and venues. The venues and seating locations often contributed to an excellent overall experience, offering great views and atmosphere. However, some customers also noted occasional issues with ticket delivery, such as not receiving barcodes or emails, requiring them to find tickets online or leading to entry problems.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall process... See more

Service

Users describe positive interactions with service, highlighting top-notch experiences and seamless processes... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of purchasing and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, friendliness, and... See more

Location

Reviewers consistently express satisfaction with the location, often highlighting the great atmosphere and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

Booking was very easy, All staff at the event were fantastic. Guy sabastian concert was absolutely amazing. Margaret court arena


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,848)

1,102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great show but pushy staff.

Show was fantastic with incredible sound and lighting. Ushers were pushy from arrival until leaving. Treating me like I’ve never been to a stadium before to barking at me that I can’t take a can in when I was nowhere near ready to enter the hall. Drinks expensive. Nice short lines though.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great concert experience and fantastic…

Great concert experience and fantastic venue for live events. The atmosphere was excellent and the show itself outstanding. The venue was well organised though having a few more staff on the floor to help guide queues to less crowded bars and toilets would help improve the flow. The team could also engage a bit more with patrons. More seating options would also be appreciated. As BEC is quite far from the city, many people arrive early to make a full evening of it, so improving comfort during that time would make a big difference and improve sales for the venue!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Was a great event experience

Was a great event experience.
Everything ran smoothly from parking, helpful staff showing us where seats were located.
Ease & amount of food/bar stalls.
Well setup & easy to navigate our way entire time.
Jimmy Carr is amazing we so luv him.
Will purchase tickets thru again x

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Had no trouble getting our tickets, had no trouble getting to our seats for the show on time even though the show we were at was over 4000 people. We had a great night and a wonderful experience!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Jimmy Carr Cairns

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The only thing that could be improved would be the long wait times for food and drinks prior to the show starting.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Jimmy Carr!

Got the tickets I wanted for Jimmy Carr in Cairns. Loved the show and ticket merchant made it possible to get the section I wanted when it was sold out by Ticketek. I’m so glad I went with ticket merchant! No hassle, no problems….could just relax and enjoy the show!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

best time!

from when i walked in till when i left the vibes were high the whole time had the best experience ever and can honestly say its been the best teletek event i have been to and i have been to many. also getting my tickets from ticket merchant was easy and stress free as i got my ticket a day before the event and was so much fun thankyou!!!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

The venue was Aweosme

The venue was Aweosme . It was open air , plenty of space to spread out and dance - plenty of places to sit down. The food trucks were great - toilets are an issue at every venue but there was enough while the time we were there I don’t think we waited too long. I love this venue

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Mumford & Sons concert Melbourne

Buying the tickets for this concert was an easy process. Communication from Ticket Merchant was great, keeping me updated with information as the date approached.
The concert itself was amazing! The quickest 2 hours of my life. Loved every minute.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

More than a concert, a memory in the making

From start to finish, our experience with Ticket Merchant was seamless, but what really stood out was the memory we walked away with! Watching Mumford & Sons live was nothing short of magical. The energy, the rawness, the connection, it was one of those nights you don’t just attend, you feel.
We danced, we sang, and yes… there were even a few emotional moments (in the best way). At one point, Marcus ran all the way up into the crowd, right next to us, and it honestly felt surreal. A moment we’ll be talking about for years to come.
Thank you for helping create such a smooth and stress-free experience. It allowed us to be fully present and soak up every second.
Memories like this are priceless… but winning $500 voucher would definitely help us do it all over again! 😉

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Loved the concert

Loved the concert! It was amazing! 10/10 ticket sale was disappointing and I purchased tickets for over $250 and could have got them on the day, same tickets through ticketek for $200

25 April 2026
Unprompted review

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