The products are quality, doing what the company says they will. Order arrived promptly.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to navigate the site, quick dispatch once the order was placed. Quick freight time. Great experience.
Easy to order and prompt delivery of ordered item only complaint is that they are out of stock in a lot of items for seperation toilets.
I received my parcel from the local post office but it appeared to be partly open. On investigating further at home some of my items had obviously fallen out in the transit. One phone call to Thetford... See more
Company details
- #6 of 6 best companies in Manufacturer
Written by the company
Thetford is a world market leader in mobile sanitation, refrigeration, cooking appliances, external doors and toilet care and maintenance products designed for the camping, caravan and RV market. At Thetford we have a passion for all things involving leisure, camping, travel and adventure. Our high quality, innovative products provide our customers the ability to enjoy the comforts of home on the road. Because your journey is our journey.
Contact info
130-132 Freight Drive, 3062, Somerton, Australia
- 03 9358 0700
- infoaus@thetford.com.au
- thetford.com.au
4.5
Excellent
551 reviews
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Hasn’t replied to negative reviews
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Waiting time for spare parts is…
Waiting time for spare parts is absolutely ridiculous!!
Holidays postponed for the sake of a resistor for a cooktop
UPDATE - Finally spoke to a representative who said after waiting 7 days they had not even posted it!!!!!!!’
16 May 2024
Unprompted review
Good communication and pricing direct…
Good communication and pricing direct form the supplier.
Thanks!
8 May 2024
Delayed but received in good order
Despite a delay in receiving the order, I was informed of the delay and once the goods were shipped they were received in a timely fashion.
8 May 2024
Delay in delivery
I ordered the items on 29th April, received an email on the 4th May explaining there was a delay, it's now the 10th May, still haven't received the goods.
8 May 2024
These guys are great to deal with and…
These guys are great to deal with and have an extremely 'user-friendly' website for placing orders. We've had 3 experiences so far and each time they include a 'freebie' product to try out. A great marketing strategy from what seems like decades ago but still works ;-). Quick responses and delivery is really prompt as well. A win-win all round. Cheers, Andrew& Jacqui
8 May 2024
Thetford tracking info
Every thing is very good, only problem is the Tracking number provided gave no way of knowing how to look this up.
The email from Thetford said use the link below, tracking number was provided but "NO LINK"
23 April 2024
Good info about the products and an…
Good info about the products and an easy buying experience
22 April 2024
Not all that positive
Unfortunately I defaulted to purchasing directly through the supplier, as I was to be informed the exact same product was significantly cheaper through suppliers...
Thetford was then extremely difficult to contact via phone & email.
On a positive, the product was delivered within a few days.
9 April 2024
Great price and quick delivery
8 April 2024
Very friendly and helpful staff
8 April 2024
Thetford service good
Thetford service good. Unfortunately auspost has once again failed. Delivery has been delayed for the last 4 days with no idea of when purchase will arrive. Ordered 8/4 now 18/4
8 April 2024
Once on the website purchasing products…
Once on the website purchasing products was easy and straightforward.
8 April 2024
Order was easy with quick delivery
Order was easy with quick delivery, well packaged, good communication. I've not used the product yet.
26 March 2024
I purchased 1 and got 1 free
I purchased 1 and got 1 free. This is a great product, we use in the van all the time. Highly recommend thetford products. Will be buying more as needed. Thankyou Thetford for really good products that are easy to use.
2 April 2024
Easy to order with prompt delivery.
12 March 2024
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