The products are quality, doing what the company says they will. Order arrived promptly.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy to navigate the site, quick dispatch once the order was placed. Quick freight time. Great experience.
Easy to order and prompt delivery of ordered item only complaint is that they are out of stock in a lot of items for seperation toilets.
I received my parcel from the local post office but it appeared to be partly open. On investigating further at home some of my items had obviously fallen out in the transit. One phone call to Thetford... See more
Company details
- #6 of 6 best companies in Manufacturer
Written by the company
Thetford is a world market leader in mobile sanitation, refrigeration, cooking appliances, external doors and toilet care and maintenance products designed for the camping, caravan and RV market. At Thetford we have a passion for all things involving leisure, camping, travel and adventure. Our high quality, innovative products provide our customers the ability to enjoy the comforts of home on the road. Because your journey is our journey.
Contact info
130-132 Freight Drive, 3062, Somerton, Australia
- 03 9358 0700
- infoaus@thetford.com.au
- thetford.com.au
4.5
Excellent
551 reviews
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Hasn’t replied to negative reviews
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Not received.
26 June 2024
The wrong products were delivered
The wrong products were delivered. When I contacted Thetford I was told it would be necessary to complete an online form. Only after I objected to this and spoke to a manager was it sorted. We were relying on getting this before we left on a trip, now we are told it will not be delivered until after we leave - absolutely useless to us. Though all very friendly, not impressed with Thetford customer service
18 June 2024
Delivery prompt and on time
26 June 2024
Order arrived as promised with free…
Order arrived as promised with free gift which made the purchase very economical. Thank you.
21 June 2024
Induction Hob broke from travelling on…
Induction Hob broke from travelling on a QLD road. Rang Theftford to enquire re warranty as only had for 6 months. We were accused of breaking it. The Hob had a cover over the top of it and we found a wing nut had come off from underneath. We were still accused of breaking it. I believe they didn't stand by their product and this product I don't believe would be good on corrugated or bumpy roads, which covers most of Australian Roads. We had to use our Insurance Company instead. Am very disappointed.
2 June 2024
Unprompted review
Great customer service
Customer service got back to me within two business days, sent me a link to the correct product and price was lower then expected.
11 June 2024
Everything as expected ie good.
11 June 2024
Do not like water level waning light
Do not like water level waning light. Dometic had a graduated level warning system
Thetford red light comes on when full no warning
Annoying especially at night
21 June 2024
Unprompted review
Terrible warranty service
Terrible warranty service, didn't dispatch my part therefore having no fridge going up the centre of australia, the only way I found out was I rang them myself asking what was going on. Not good and offered no compensation
17 June 2024
Unprompted review
Thetford Grey Water Cleaner
Delivery was quick and price was great, really happy with the service. Thank you Thetford, we will be ordering from you again.
17 June 2024
Quick delivery.
4 June 2024
Works very well
3 June 2024
Fast delivery and quality products.
27 May 2024
Product as described and prompt delivery
24 May 2024
Quick delivery
Quick delivery, beaut product! Think the caravan manufacturer also uses your product, perfect fit and quite easy to install. Thank you and will see you guys again!!
20 May 2024
Exactly what we needed
Easy to navigate the website. Easy to order. Fast postage. Exactly what we needed.
30 May 2024
Very easy to use web site
29 May 2024
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