The Tea Makers of London Reviews 

514
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 404 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious flavor of the teas offered. Many appreciate the wide selection and unique varieties available, often finding new favorites. Reviewers frequently highlight the prompt delivery, efficient service, and user-friendly ordering process. People consistently find the products well-packaged and their orders arrive safely and on time. Many consumers express strong loyalty, indicating they will continue to purchase from the company due to their satisfaction. The company is widely regarded as reliable, offering a consistently excellent experience for tea enthusiasts.

What people talk about most

Product

Consumers find product to be positive, with many praising the delicious taste and high quality of the teas,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high quality and delicious taste... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, smooth, and... See more

Service

People report positive experiences with service, often highlighting its promptness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would recommend the Tea Makers of London fervently. The teas are to my taste, the customer service earns their 5 stars easily. Thank you for giving me such gustative pleasure every time I drink one... See more

Company replied

Rated 5 out of 5 stars

I've been buying various kinds of tea from The Tea Makers of London for many years, and it's always been high quality, providing lots of interesting options. I've not had to engage with their customer... See more

Company replied

Rated 5 out of 5 stars

Fabulous tea, impeccable service, easy to order...who could ask for more? Truly, some of the finest teas I've ever tasted. I was introduced to their teas at the Montague on the Park hotel in London. T... See more

Company replied

Rated 5 out of 5 stars

Bought an amazing present for my brother who has found a new love for tea, well now he can sample lots of different ones that are so pretty as well. Delivery was amazing I got sent straight to his h... See more

Company replied


Company details

  1. Tea Store
  2. Tea Manufacturer
  3. Tea Wholesaler

About The Tea Makers of London

Written by the company

The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.

From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.

As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.

Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

514 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(514)

414 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice product but the bags do not…

Nice product but the bags do not recycle as far as im aware. Improve that and would give 5*
Quick delivery.

23 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Clare

Thank you for taking the time to share your feedback! We are thrilled to hear that you enjoyed our tea and had a quick delivery experience.

Regarding the bags, we are happy to share that all of our bags are made from 100% recyclable plastic. We completely agree that sustainability is incredibly important, so we will look into making this recycling information clearer for future orders.

Thank you again for your feedback, and we look forward to serving you again soon. Happy brewing!

Many Thanks,
The Tea Makers of London

Rated 4 out of 5 stars

First time with company and Ali Shan tea

Presentation is good with it's own caddy which is nice. The tea is not as ready to be infused as some I've had, but it's flavour was delicious despite the wait. Perhaps try a different infuser next time.

19 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Mrs Gillespie

Thank you so much for sharing your feedback! We are thrilled to hear that you enjoyed the delicious flavour profile of our Ali Shan Oolong and that you appreciated the presentation of the caddy.

Because our Ali Shan tea leaves are tightly rolled into pellets, traditional for high mountain Jin Xuan Oolongs, they do take a little extra time to slowly unfurl and release their full, buttery sweetness and apricot notes.

Your idea to experiment with a different infuser is spot on! For tightly rolled leaves, we highly recommend using a spacious infuser basket or a teapot, rather than a small tea ball. Giving the leaves plenty of room to expand allows the water to circulate freely, which should help speed up the infusion process and deliver that exquisite flavour even faster.

Thank you again for your review, and happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Wonderful tea

Wonderful tea, delivered swiftly and well packed. Good website.

23 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Susan

Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed the tea and that your order arrived quickly and safely. It is also great to know that you found our website easy to navigate.

We truly appreciate your support and look forward to serving you again soon, happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Superb teas; superb service

Great selection of teas. Clear and informative website which also provides good and interesting background on cultivation and growers.
Only query: are you going to stock hoji-cha again?

Thank you to all the team.

22 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Rosie

Thank you so much for your kind review! We are thrilled to hear that you enjoy our tea selection and find the information on our website about our farmers and cultivation interesting. Connecting our customers with the stories behind their tea is very important to us.

Regarding your question about Houjicha, we have passed your request along to our management team for review. We are always looking to tailor our stock to what our customers love, so we appreciate you letting us know you're looking for it.

Thank you from everyone on the team for your support!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Fabulous tea, impeccable service, easy to order. Who could ask for more?

Fabulous tea, impeccable service, easy to order...who could ask for more? Truly, some of the finest teas I've ever tasted. I was introduced to their teas at the Montague on the Park hotel in London. Their teas are authentic and delicious. I live in California and, after the disruption caused by the current usa government, am loving being able to get their tea again. Quick, easy order and 4 day delivery from the UK! Brilliant!

22 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Donna

Thank you so much for taking the time to share your wonderful experience! We are absolutely thrilled to hear that you enjoyed our teas at The Montague on the Park and that we can continue to deliver your favourites all the way to California.

We take great pride in the quality and authenticity of our blends, so knowing they rank among the finest you've tasted truly means the world to us. It is also fantastic to hear that our international shipping was seamless and arrived at your door in just four days.

Thank you for your loyal support, and we look forward to sending your next tea delivery soon. Happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Best tea on the market

Best tea on the market. Fantastic flavours. Great service.

22 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Jeff

Thank you so much for your kind review! We are delighted to hear that you are enjoying our flavours and that you had a great experience with our service.

We truly appreciate your support and look forward to serving you again soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Great Pu Erh tea

This outstanding tea was out of stock but The Tea Makers emailed me when it was back in stock. Simply ordered, quickly delivered, enthusiastically imbibed.
Thank you.

22 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, P Jones

Thank you so much for taking the time to share your delightful review! We are absolutely thrilled to hear that our back in stock notification worked seamlessly for you and that your order arrived swiftly.

Our authentic, aged raw Pu-erh is truly labour of love, from the meticulous sun drying and five year aging process in the Yunnan province to the rich, earthy infusion in your cup. It is wonderful to know that its complex, musky characters were so enthusiastically enjoyed!

We truly appreciate your support and look forward to supplying your next favourite brew.

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Great company

Great company, amazing teas, me and my son only use this tea company amazing natural teas thank you 🙏

24 July 2025
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Ryan

Thank you so much for the wonderful review!

We are absolutely thrilled to hear that you and your son enjoy our single-origin teas so much. Providing high quality blends is our passion, and knowing we've become your go to tea company truly means the world to our team.

Thank you for your support and for being a valued part of our community. Happy brewing!

Many Thanks,
The Tea Makers of London

Rated 4 out of 5 stars

Fast efficient delivery

Fast efficient delivery. Good selection of different teas

19 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Eppie

Thank you for taking the time to leave such a kind review! We are delighted to hear that you enjoyed our fast delivery and wide selection of teas. Providing a great experience for our customers is always a top priority, and we look forward to serving you again soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

I was having Pu err in France and I…

I was having Pu err in France and I found very difficult to have it here . I have both the block and the loose one and I do not want any other tea now, apart from herbal teas.It is not just the flavour. It really makes me feel well and I am now more and more having it instead of coffee in the morning. And the presentation is so good. Thank you for the nice box gift with a selection of teas !

18 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Anabelen

Thank you so much for taking the time to share your wonderful experience! We are thrilled to hear that our Pu-erh tea has become such a meaningful part of your daily routine and a welcome alternative to your morning coffee.

It is fantastic to know that you are enjoying both the cake and loose-leaf varieties, and that they are bringing you such a great sense of wellbeing. We also truly appreciate your kind words about our packaging and the gift selection, we always aim to create a special experience for our customers from the moment their package arrives.

Thank you for choosing us for your tea journey. We look forward to keeping your tea cupboard well stocked!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Always an absolute joy!

13 November 2025
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Daniel

Thank you so much for the wonderful review! We are absolutely thrilled to hear that you always have such a joyful experience with us. Your support means the world to our team, and we look forward to welcoming you back soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

User friendly website

User friendly website, great service and product.

19 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Martin

Thank you for the wonderful feedback! We are delighted to hear that you found our website user-friendly and were happy with our product and service.

We look forward to serving you again in the future!

Many Thanks,
The Tea Makers of London

Rated 4 out of 5 stars

Well good and a nice tea leaves and it…

Well good and a nice tea leaves and it is Sencha but the pricing is to expensive for a less than a 100 grams.

15 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Elvin

Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed the quality and taste of our Japanese Sencha, and that you appreciated the beautiful tea leaves.

We completely understand that the pricing is an investment for under 100g. We source this particular Sencha from a highly prized spring flush in the historic Ise Bay district, grown on a specialized farm cultivated by Yosh Tsutsumi. Because this luxury tea is harvested in small, careful batches, the cost reflects the premium craftsmanship and rare quality of the leaves.

That being said, we truly value your feedback regarding the price point and volume, and we will certainly share this with our team. We hope you continue to enjoy your refreshing brews!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Previously bought from you.

Previously bought from you.
Love it.

18 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Maclane

Thank you so much for coming back to us! We are delighted to hear that you love our Vanilla Rooibos as much as we do. There is nothing better than knowing a returning customer is happy.

Happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Claudio

Thank you so much for the lovely review! We are thrilled to hear that you are enjoying our Jasmine Green Tea and that it arrived right on time. We hope it brings a wonderful, fragrant lift to your afternoon!

Many Thanks,
The Tea Makers of London

Rated 4 out of 5 stars

Teamakers Tea is the Tastiest.

Teamakers Tea is outstanding. I am thankful that living in Canada I can still access it. So thank you for organizing international shipment.
But - would be good to learn ahead of time that recipient has to pay duties.

15 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Pamela

Thank you for taking the time to share your feedback. We are thrilled to hear that you love our tea and that our international shipping allows you to enjoy it all the way in Canada!

We also appreciate your note regarding customs duties. We always want to ensure a transparent shopping experience, which is why we include a notice at checkout stating that international duties and taxes are not included in the shipping cost and are the responsibility of the recipient.

However, we understand how easily these details can be missed during the excitement of ordering. Your feedback is incredibly valuable, and we will look into ways to make this information even more prominent for our international customers in the future.

Thank you again for your support, and happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Delicious tea, reliable delivery.

This decaf tea is a repeat purchase for me. It's delicate and delicious. A refreshing brew with which to pause and contemplate your day. Ordering and delivery are simple and reliable.

19 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Minny

Thank you so much for your wonderful review! We are absolutely delighted to hear that our Decaffeinated Ceylon has become a staple in your daily routine.

It is wonderful to know that you enjoy its delicate flavour as a moment of calm and contemplation. We also appreciate your kind words regarding our seamless ordering and delivery process; providing a reliable experience from click to cup is always our top priority.

Thank you for being a valued customer, and we look forward to sending your next batch!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Hardcore Supreme Earl Grey Experience

Supreme Earl Grey is the best bagged earl grey on the market currently, very intense flavor and caffeine dose. Brew 4 bags for 16 minutes and the tea you have is truly hardcore strength.

27 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Omega

Thank you for sharing your feedback with us! We are thrilled to hear that you consider our Supreme Earl Grey the best on the market and that you enjoy its intense flavour profile.

While we love that you appreciate a bold brew, we generally recommend steeping our Earl Grey for 3 to 5 minutes to experience the optimal balance of flavour, bergamot aroma, and caffeine without any added bitterness.

We truly appreciate your support and passion for our tea. Happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

A great customer experience

I'm delighted with my purchases - high quality products (teapot & tea). As a newbie to leaf tea, I really appreciated the descriptions of the flavours. The Golden London breakfast tea has quickly become a firm favourite. Delivery was punctual and well packaged. An unexpected bonus was the free pack of watermelon and strawberry teabags which I didn't expect to enjoy (fruit teas offer a lot more than they deliver in my experience!) but they are delicious! We've thoroughly enjoyed them over ice in the hot weather.

27 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Dawn

Thank you for taking the time to share your delightful review!

We are thrilled to hear that you are enjoying your new teapot and your introduction to loose-leaf tea. It is wonderful to know that our flavour descriptions helped you find a new favourite in our Golden London breakfast tea.

We always strive to ensure our deliveries arrive punctually and securely packaged, so we are glad everything reached you perfectly. It is also fantastic to hear that our Watermelon and Strawberry Iced Tea exceeded your expectations and provided a refreshing iced treat during the heatwave!

Thank you for choosing us, and we look forward to serving you again on your tea journey.

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

The delivery was swift

The delivery was swift. The tea tasted delicious and I was gifted with a free box of rose ice lemonade tea.

18 June 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, KW

Thank you so much for your wonderful review! We are thrilled to hear that your order arrived swiftly and that you enjoyed the delicious taste of our Mango Mocktail. It truly is summer in a cup, and we love hearing when our customers get to experience that tropical escape.

We are also delighted that you enjoyed the complementary box of our Rose Lemonade Ice Tea! We love sharing a little extra joy with our customers.

Thank you for choosing us, and we hope our caffeine-free blends continue to bring refreshing sweetness to your day.

We look forward to serving you again soon, happy brewing!

Many Thanks,
The Tea Makers of London

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look