The Tea Makers of London Reviews 379

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the delicious and rich flavors of the teas. Many appreciate the wide selection available, making it easy to discover new favorites. The delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. Overall, consumers are very satisfied with the service provided, finding the ordering process straightforward and the communication reliable. However, some people were dissatisfied with specific aspects of their experience. A few customers reported issues with missing items or incorrect orders, and some noted that free samples promised were not included. There were also instances of packaging being perceived as inadequate for gifts, and a couple of reviewers experienced significant delays and additional costs due to missing documentation for international shipments.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Reviewers consistently praise the high... See more

Quality

Consumers find quality to be positive, with many praising the top-notch selection of high-quality teas and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting swift and prompt... See more

Order

Reviewers mention positive feedback about order. Customers frequently praise the ease of ordering through the... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the peerless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The very best Ceylon Breakfast (Leaf) Tea (BOPF) I've found in the UK. I lived in Sri Lanka and as a professional wine taster, I have a reasonable palate for tea too. I have been buying their no 2 ble... See more

Company replied

Rated 5 out of 5 stars

I ordered Mary Grey Tea, which I hadn’t tried before. It came in a lovely black tin. The tea is delicious. I also ordered Margaret’s Hope Darjeeling as a refill. I was sent two complimentary packets o... See more

Company replied

Rated 5 out of 5 stars

The best tea! My favourite is Assam Breakfast, lovely rich malty flavour, perfect for your morning cuppa. Been a customer for a few years now, never had a problem. Delivered on time every time.... See more

Company replied

Rated 5 out of 5 stars

I'm quite new to loose leaf quality teas, I decided that most of the usual branded tea bags that were once ok were now getting poor. I looked for a source of good tea and found it in The Tea Makers o... See more

Company replied


Company details

  1. Tea Store
  2. Tea Manufacturer
  3. Tea Wholesaler

Written by the company

At The Tea Makers of London, we offer premium loose-leaf tea, guided by our Sri-Lankan heritage and tea expertise. From award-winning matcha green tea, best-selling breakfast tea, umami Japanese green tea and authentic Taiwanese oolongs, there’s something for everyone. We are passionate about all things tea; whether it’s sourcing tea from smaller-scale farmers and plantations, to sharing knowledge with our customers or creating new recipes, sharing our passion is part of our mission. Our products embody the rich tradition of tea craftsmanship, delivering a truly luxurious and authentic experience with every sip.


Contact info

4.8

Excellent

TrustScore 5 out of 5

379 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Wide range of high quality products…

Wide range of high quality products with good descriptions in sensible sized/packaged amounts delivered quickly and efficiently

27 April 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Peter

Thank you for the fantastic feedback! We are thrilled to hear that you are pleased with our product selection and the detail of our descriptions.

It is also great to know that our packaging and delivery efficiency met your expectations. We strive to provide a seamless experience from browsing to unboxing and we're glad we hit this mark for you.

We look forward to serving you again soon!

Many Thanks
The Tea Makers of London

Rated 5 out of 5 stars

Great tea and great tea strainers

Great tea and great tea strainers.
All of the highest quality that you can expect from Tea Makers of London.

27 April 2026
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Reply from The Tea Makers of London

Hello, Rory

Thank you so much for the kind words! We are thrilled to hear that you are enjoying both our tea and our strainers.

At The Tea Makers of London, we take great pride in sourcing and crafting products that meet the highest standards of quality, and it's wonderful to know we've met your expectations.

We look forward to serving you again soon. Happy brewing!

Many Thanks
The Tea Makers of London

Rated 5 out of 5 stars

Very prompt service

Very prompt service. Great tea 😁👍

27 April 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Judith

Thank you so much for the kind feedback! We're delighted to hear you enjoyed the tea and that our team provided prompt service.

We look forward to welcoming you back again soon!

Many Thanks
The Tea Makers of London

Rated 5 out of 5 stars

You did amazing

You did amazing, but I have not received my package yet. It’s still in customs and it’s over a week late. I’m sure I’ll enjoy everything when I get it.

27 April 2026
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Reply from The Tea Makers of London

Hello, Stephanie

Thank you so much for your kind words and for your support. We are thrilled to hear that you are looking forward to receiving your items!

We sincerely apologise for the delay you are experiencing with customs. While international processing times can occasionally be unpredictable, we understand how frustrating it is to wait for a late package.

If your order does not arrive within the next few business days, please feel free to contact us at sales@theteamakers.co.uk and we will investigate this further for you.

We truly appreciate your understanding and can't wait for you to enjoy your purchase!

Many Thanks
The Tea Makers of London

Rated 5 out of 5 stars

Very good quality teas good price point

Very good quality teas good price point

7 May 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Diana

Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed the quality of our teas and found the pricing to be a great value.

We look forward to serving you again soon!

Many Thanks
The Tea Makers of London

Rated 5 out of 5 stars

I love your tea

I love your tea! I live in the US and it came quickly.

21 April 2026
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Reply from The Tea Makers of London

Hello, Sz

Thank you so much for the kind words! We are thrilled to hear that you're enjoying your tea and that it arrived safely and swiftly in the US.

Making sure our international customers get their favourite blends as quickly as possible is a top priority for us, so it's wonderful to know we hit the mark. Enjoy your tea, and we look forward to serving you again soon!

Many Thanks
The Tea Makers of London

Rated 4 out of 5 stars

Wonderful company and tasty tea!

This beautiful tea is full bodied and full of flavor.

23 April 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Kim

Thank you so much for your kind words! We are thrilled to hear that you enjoyed the full-bodied flavour of our tea.

Providing a rich and memorable experience for our customers is exactly what we strive for, and it's wonderful to know we hit the mark for you. We look forward to serving you again soon!

Many Thanks
The Tea Makers of London

Rated 5 out of 5 stars

Lovely tea

Lovely tea, great service. Thank you.

24 April 2026
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Reply from The Tea Makers of London

Hello, David

Thank you so much for the kind words! We are thrilled to hear you enjoyed your tea and had a great experience with our team. We look forward to welcoming you back again soon.

Many Thanks
The Tea Makers of London

Rated 5 out of 5 stars

Tea quality is amazing and it is…

Tea quality is amazing and it is delivered very quickly.

22 April 2026
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Reply from The Tea Makers of London

Hello, Dominic

Thank you so much for the wonderful review! We are thrilled to hear that you are enjoying the quality and speed of our service.

Our Assam Manjushree is truly a standout. As a second flush FBOP grade tea, it is specially crafted to deliver that rich, full-bodied flavour and smooth caramel finish you've experienced. It's the perfect choice for a brisk morning, or cosy winter afternoon, especially when enjoyed with a splash of milk.

We appreciate your support and look forward to providing you with more exceptional tea experiences in the future.

Many Thanks
The Tea Makers of London

Rated 5 out of 5 stars

I love your teas

I love your teas. Very high quality products. Unfortunately, I won’t be ordering again due to the high tariffs since I live outside the UK. I paid an insane amount of import taxes on my order. I recommend this products to anyone who can afford it. I gave some to my friend and she loves them. Thank you!

21 April 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Julie

Thank you so much for your kind words about the quality of our teas! We are thrilled to hear that both you and your friend are enjoying them.

We sincerely apologise for the frustration caused by the import taxes on your previous order. To help our international community, we have recently updated our shipping process. For all orders delivered to the EU under £150, we now calculate all import and duty fees directly at checkout. This means the price you see at checkout is final, with no surprise fees upon delivery.

We would love to have you back as a customer and thank you for taking the time to share this feedback.

Many Thanks
The Tea Makers of London

Rated 5 out of 5 stars

Fast delivery

International shipping was beyond expectation, it arrived less than a week after purchase. Tea was great too

23 April 2026
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Reply from The Tea Makers of London

Hello, CXR

Thank you for sharing your experience! We are thrilled to hear that your order reached you so quickly and that you are enjoying the tea.

Providing efficient international shipping and high-quality products are top priorities for us, so your feedback means a lot. We look forward to serving you again soon!

Many Thanks
The Tea Makers of London

Rated 5 out of 5 stars

Amazing tea

21 April 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Trudie

Thank you so much for the kind words! We are thrilled that you enjoyed our Supreme Earl Grey.

It is one of our personal favourites, we take great pride in the quality of the Ceylon black tea and those vibrant blue cornflowers that give it such a distinct, aromatic character. Whether you're enjoying that deep golden-amber colour in a quiet moment or pairing it with your favourite afternoon snack, we're so glad it hit the mark for you.

We look forward to brewing your next cup soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Great

Great! Delicious tea!

22 December 2025
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Agnieszka

Thank you so much for the kind words! We are thrilled to hear you enjoyed your tea. We look forward to serving you again soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Good tea

Good tea, good service, good times.

22 April 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Mr Foreman

Thank you so much for the kind words! We are thrilled to hear you have enjoyed our tea.

'Good times' is exactly what we aim for, and we look forward to welcoming you back again soon.

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Great tea pot love it only wish they…

Great tea pot love it only wish they made it in a bigger size! Well packaged and arrived very quick. Thanks!

21 April 2026
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Reply from The Tea Makers of London

Hello, Anahita

Thank you so much for your kind words! We are thrilled to hear that you are loving your new teapot and that it arrived quickly and safely.

We truly appreciate your feedback regarding the size. Knowing that you'd love a larger version is incredibly helpful and we'll be sure to share this suggestion with our team.

In the meantime, we hope you enjoy many wonderful tea breaks. Thanks again for choosing us!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, all is good.

21 April 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Clive

Thank you for your feedback! We're delighted to hear that you're happy with the service and that your order arrived promptly. We look forward to serving you again soon.

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Easy to order website and the teas I’ve…

Easy to order website and the teas I’ve tried so far are excellent.

30 March 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Deborah

Thank you very much for your kind feedback.

We're delighted to hear that you found our website easy to use and that you've been enjoying the teas you've tried so far.

We really appreciate you taking the time to share your experience and hope you continue to discover more of the teas you love.

Best Regards,
The Tea Makers of London

Rated 5 out of 5 stars

Great tea

Great tea, fast delivery - pure pleasure

30 March 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Darya

Thank you for your kind feedback!

We are delighted to hear that you are enjoying the tea and that your order arrived quickly. It is wonderful to know it brought you such pleasure.

We truly appreciate your support and hope you continue to enjoy many more cups!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Longjing tea is very refreshing & taste…

Longjing tea is very refreshing & taste is subtle, nice green tea. Japanese Genmaicha is a tea i have always wanted to buy because I tasted this tea at my daughter's house. Very nice with a rice taste. 👍👍🥰
I'll have a looked out for other types in your selection.

30 March 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Ai Wha Gauss

Thank you for your wonderful feedback!

We are delighted to hear that you are enjoying both the Longjing and Japanese Genmaicha. The fresh, subtle character of Longjing and the comforting toasted rice notes of Genmaicha make them both truly special in their own way.

It is great to know you are exploring our range, and we hope you discover many more teas you love.

Thank you again for your support!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

My favourite

My favourite
Excellent tea, Royal Mail delivery sucks, but that could change in the future maybe 🤔

22 December 2025
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Lucie

Thank you for your feedback!

We're delighted to hear that our Hibiscus Bora Bora is your favourite - its fruity aroma and naturally sweet, vibrant flavour really do make it something special.

We're sorry to hear about your experience with the delivery, and we appreciate you sharing this with us. Your feedback is valuable, and we'll continue to monitor this closely.

Thank you again for your support and we hope you continue to enjoy many more cups!

Many Thanks
The Tea Makers of London

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