The TCM Group Reviews 

377
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and inspiring trainers who always create a wonderfully supportive learning environment, delivering engaging interactive sessions with great expertise and enthusiasm. People also highlight that the course content is exceptionally well-structured, offering a perfect balance between theory and practical tools that are directly applicable to professional and daily personal life. Some reviewers were not happy with the course materials, noting that the initial information provided could sometimes feel confusing or automated, and suggested that more detailed case studies and relevant examples would be beneficial.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting their wealth of knowledge, engaging... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the engaging, well-structured... See more

Service

Users describe positive interactions with service, highlighting exceptional training sessions that are both... See more

Product

Customers consistently note positive experiences with product, describing the coaching course as practical,... See more

Quality

Consumers express great satisfaction with the exceptional quality of the course, highlighting its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend the Quality Conversations course to anyone - the day covered so many learnings and new ways of thinking things you thought you already knew. The course wasn’t dull, it explored va... See more

Company replied

Rated 5 out of 5 stars

I joined the three masterclass sessions covering Culture Catalysts, Redesigning People and Culture, and Culture as a Strategic Asset. Each session walked you through the simple methodology... See more

Company replied

Rated 5 out of 5 stars

Thoralf has been an excellent tutor for our first two days of our Leadership course. His explanations are engaging and thorough, with a very calm and approachable aura! I can take many things away fro... See more

Company replied

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied


Company details

  1. Business Management Consultant
  2. Coaching Center
  3. Education Center
  4. Human Resource Consulting
  5. Mediation Service
  6. Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

377 reviews

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4.9

All reviews

(377)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend Workplace Mediation Training

TCM training was recommended to me by someone I know, I researched the workplace mediation training and the information provided on the website was excellent. I chose a date that could work for me and booked the time off work and booked myself on the course a few months ahead. The pre-course call was clear and explained everything along with providing access to the delegate zone. The training was excellent and professionally delivered for professionals. The pace was good, the response to questions (there were a lot of questions) was excellent and never rushed. The practical work with other delegates was first class and the assessment was also exceptionally well run. All round experience was excellent. Would highly recommend.

28 June 2024
Unprompted review
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Reply from The TCM Group

Hi Mark, thank you for your kind review! So pleased to hear that you had a great experience and enjoyed the training. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great

Great, fantastic insight and knowledge

10 July 2024
Unprompted review
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Reply from The TCM Group

Hi KD, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Insightful, Interactive and Engaging!

The course was relevant, practical and insightful. The pace was just right. Sessions were interactive and engaging where we could learn from each others' experiences. The facilitator was knowledgeable. Overall enjoyed learning together.

4 July 2024
Unprompted review
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Reply from The TCM Group

Hi Bilwa, thank you for your kind review! So pleased to hear that you enjoyed the training. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Exceeded my expectations

Exceeded my expectations and came away from the course with a great portfolio of tools to use at work. Met a great group of people and it was such a supportive environment. The mediators were highly experienced and knowledgeable and I don't see how anything could have been better.

28 June 2024
Unprompted review
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Reply from The TCM Group

Hi JayJay, thank you for your kind review! So pleased to hear that you enjoyed the training. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great course

Great course. Well taught. Learned and retained a lot of information

28 June 2024
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Lisa, thank you for your review! So pleased to hear that you enjoyed the training. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent training - will recommend

The training was quite intense but the trainer put us all at ease and there were laughters around the room.

Good use of examples and encouraged to speak and discuss more.

Great support from the trainer, the TCM group as well.

27 June 2024
Unprompted review
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Reply from The TCM Group

Hi Sylvia, thank you for your review! So pleased to hear that you enjoyed the training. Kind regards, The TCM Group.

Rated 1 out of 5 stars

I was subscribed to a mailing list…

I was subscribed to a mailing list without my consent, their unsubscribe/update your email preference links give a 404 error, as such I emailed them in May to be removed and referenced ICO guidance that 'You must not send marketing emails or texts to individuals without specific consent.', but am still getting numerous emails from them

24 May 2024
Unprompted review
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Reply from The TCM Group

'Thank you very much for your feedback; we are sorry to hear of your experience and concerns. We reached out to you directly by email following your review, as we wanted to personally apologise and reassure you that we have now resolved the technical fault with our email unsubscribe function

We are so sorry that you received unwanted marketing emails from us and your entirely understandable frustration with the broken unsubscribe button. We respect your data and your right to be removed from our mailing list; and we share your frustrations when this goes wrong. We would be delighted to speak with you to personally apologise and to reassure you that the technical problems have now been resolved.

Kind regards, Lisajay Baker, director of business performance at The TCM Group

Rated 4 out of 5 stars

Very nice course

Very nice course. Content was good and the teacher was great and experienced.

20 June 2024
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Barbara, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Highly recommend the workplace mediation course!

I really enjoyed my workplace mediation course with the TCM Group. I spent one week in London to attend the course in person and this was followed by a thorough assessment portfolio to complete. I loved learning from the facilitators and the other participants on the course, and I truly believe that all the things we learned on the course are life skills that can be used by everyone in any conflict situation!

19 February 2024
Unprompted review
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Reply from The TCM Group

Hi Marthe, thank you for your review! We are so pleased to hear that you enjoyed our National Certificate in Workplace Mediation course and agree that the skills learnt are very versatile. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, and brilliant experience! Thank you.

7 June 2024
The TCM Group logo

Reply from The TCM Group

Hi Harprit, thank you for your kind review! Regards, The TCM Group.

Rated 5 out of 5 stars

Excellent course

Excellent course; extremely knowledgeable and supportive facilitator.

5 June 2024
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Shona, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Alex

Alex - is a well seasoned trainer

24 May 2024
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Reply from The TCM Group

Hi Seema, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great training and delivery of exciting…

Great training and delivery of exciting content around the resolution framework and mediation. Despite the complexity and pace of delivery, I felt empowered to explore areas of most interest and use to me. Good follow up support and refresher training on offer too

17 May 2024
The TCM Group logo

Reply from The TCM Group

Hi Kate, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Virtual guidance along with face to…

Virtual guidance along with face to face training.
It was great to have situational based scenarios to review and someone to ask questions that may not have been covered otherwise. Face to face are always preferred.

8 May 2024
The TCM Group logo

Reply from The TCM Group

Hi Sally-Anne, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Alex Dunlop: Top tutor!

Alex's vast experience and knowledge coupled with his warm and genuine approach made the course really engaging and interesting to be part of.

2 May 2024
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Reply from The TCM Group

Hi Martin, thank you for your review! Kind regards, The TCM Group.

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