Really nice product. I ordered cones for the birthday party. Communication was great, ordered arrived presented beautifully, all dietary requirement were met and clearly labelled. Guests loved their t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Will definitely use again! Sweets were fresh, cones were full to the brim and packed really well for the delivery. I was worried about ordering online as I haven't done it before and 1st time using Th... See more
The sweets were beautiful and the packaging, definitely earned a lifetime customer. Il be ordering again. The children in the school were super happy with them. Delivery was efficient and i was able t... See more
Really impressed with these, love the personalised sticker, great customer service, and the ones I ordered for people with allergies were just as good as the main sweet cones. I would definitely order... See more
Company details
Written by the company
Welcome to The Sweet Cone Company! We make bespoke sweet gifts for corporate events and private events across the UK. We accommodate various dietary requirements including halal, vegan and gluten free.
Contact info
Flitwick, MK45 1HE, Bedford, United Kingdom
- Michelle@thesweetconecompany.co.uk
- thesweetconecompany.co.uk
4.8
Excellent
261 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy to order sweet cones for…
Really easy to order sweet cones for son’s party. Quick delivery. Great quality
26 March 2025
I always buy our party favours from the…
I always buy our party favours from the sweet cone company, and love the product and service. Very happy.
24 February 2025
Absolutely brilliant!
Absolutely brilliant!! Ordered for my daughter’s birthday party, I mentioned that it was a Barbie party and they even added a Barbie sticker on my personalised sticker! Also allowed me to add on 3 extra cones with no trouble. So pleased with my order thank you so much! ❤️😊🙏🏻
8 March 2025
Unprompted review
I would give 0 stars if I could
I would give 0 stars if I could. One of the worst online experiences I’ve ever had. I ordered sweet cones for my little boys party nearly 3 weeks in advance. His party is in 3 days now and i still haven’t received them. I have emailed the company and Michelle 4 times asking if they will be delivered in time for the party and they have ignored every single email. It cost me £38 and I have now had to panic buy another £45 worth of cones off a fast track service so my son has something to give his friends. I have requested a refund but I am not holding out much hope they’ll even bother replying to this. I will be taking this further. They should not get away with taking peoples hard earned money and treating customers this way. Absolutely disgusting customer service. AVOID AT ALL COSTS
19 February 2025
Unprompted review
Reply from The Sweet Cone Company
Hi Nicola. Firstly I would like to apologise for the upset caused. We did contact you initially as there was no delivery date selected when you checked out, and no details for your personalised message. This did put your order on hold. Once we did hear back from you and was made aware your event was the upcoming weekend, we had booked you in for a priority dispatch as soon as we returned from our short break. On return we had numerous emails which was evident you was panicked and had sourced goods elsewhere. We did offer the option to continue with your order and have it delivered on time for your sons party as planned, or a full refund. A refund was issued as requested.
Once again I apologise and am saddened your experience was not as expected on this occasion, Take care, Michelle.
Great service!
Great choice on the website, easy to order. Parcel arrived on time with everything I have asked for. Sweets were really good and the cones filled to the maximum.
Impeccable service, highly recommend it.
29 January 2025
Reply from The Sweet Cone Company
Thank you Marion! :)
Amazing company, highly recommend!
Amazing company, I have ordered from them a few times now across the years for my kids birthdays. The sweet cones are an amazing party bag treat and the kids love them! I have always had a great experience from start to finish. Any queries, the customer support has been exceptional and they always get back to you straight away. The sweets are very tasty and the cones are always well presented. I would highly recommend them!
8 January 2025
Reply from The Sweet Cone Company
Always a pleasure Elyse :)
Excellent service
Excellent service
Great packaging
Will definitely been purchasing againxx
7 January 2025
Honestly the most pleasant ordering…
Honestly the most pleasant ordering experience that I’ve ever had! It didn’t start out that way…
I placed an order and without realising I hadn’t selected a delivery date when prompted (silly me) Michelle had been trying to contact me regarding my party/delivery date but my email mailbox was full so I hadn’t received her emails.
Once I’d realised the blunder and contacted Michelle, she weaved her magic and made up my order in record breaking time and managed to get them shipped the same day! I am so grateful for this woman’s kindness and understanding, my daughter’s party is tomorrow and I did not have a Plab B! The sweet cones have just arrived and they are wonderful! I couldn’t be happier with them.
Top tier service! Thank you so much, Michelle xxx
10 January 2025
Unprompted review
Delivered on time and beautifully…
Delivered on time and beautifully wrapped sweet cones with personalisation. Great for a birthday party - thank you!
2 January 2025
Can't trust!
Delayed delivery, had not shipped 2 days after the delivery date (which was set 16 days ago). Spelling mistake in the personalised sticker.
Non responsive, tried contacting through chat, email and Instagram - no response whatsoever
27 November 2024
Reply from The Sweet Cone Company
Hello, sorry to hear you've had trouble reaching us. I can see you selected Monday 25th for you estimated delivery date, and you order was handed to you on the Friday 29th at 8.11am. Although we aim to have orders delivered on the chosen date, this cannot be guaranteed, which is why we advise picking a day a week ahead of your event, to ensure all custom items made to order arrive fresh and in time for your celebrations.
Regarding the spelling mistake, I can only apologise for this, however we cannot locate any email, Instagram or chat regarding this. We have emailed you this morning, could you please take a moment to respond. Many thanks, Michelle.
Great service
Great service, delivered on time. Reasonably priced, lovely packaging and great sweets catering for everyone, I had a vegetarian and a gluten free child as well as the other children with no dietary requirements, me my daughter and her friends loved the sweets.
Would definitely recommend them
26 November 2024
Reply from The Sweet Cone Company
Thanks so much Karen :)
Fast delivery and great quality
Fast delivery, sweet cones looked fab, and tasted great! Would definitely use again
4 November 2024
Great product !
Great product !! Made my 5 year olds party bags so easy and no landfill toys!
4 November 2024
Reply from The Sweet Cone Company
Thank you for the kind words :)
I'm a repeat customer
I love the sweet cones, they are great. I've used the company twice and I'm happy. I will continue to use them. There was an issue where they lost my order so I had to contact them to find out where it was-they rectified very quickly though. Otherwise 5 stars!
26 September 2024
Reply from The Sweet Cone Company
Amazing thank you! :)
Great looking sweet cones and tasty…
Great looking sweet cones and tasty sweets.
The sweet cones looked just as expected, good quality bags and the sweets inside were a good range and yummy. Really nice personalised sticker. All looked the same as the photos on the website. Good communication with the seller.
Check the delivery terms on the website before ordering and would suggest choosing an earlier delivery slot than you think you need as the cones arrived two days after the slot I selected which was ok for us as I had factored in more time for delivery.
15 August 2024
Reply from The Sweet Cone Company
Thanks for the AMAZING feedback :)
The best sweet cones ever!…
These sweetcones looked simply fantastic, so professionally made and personalised with the themes I requested. The sweets tasted delicious too. I am very impressed and for the next upcoming parties I will use The sweet cone company!
13 August 2024
Reply from The Sweet Cone Company
Thank you Ammara! So kind of you :)
Order came on time and was perfect
Order came on time and was perfect. Would recommend this company
6 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.