The Student Energy Group Reviews 

Emailed them about a problem with my water bill, and Carter helped me with little hassle. Thanks

I spoke with Nathan on the phone about a gas query and he was so polite, helpful and amazing to talk to. Any questions that I had, or anything that I didn’t understand, he was happy to answer and he explained it very well. We were able to solve the problem that I had when I first started the call. It was one of the best calls I’ve ever had with customer service and their team members. Thank you very much!

Very helpful and especially Nathan!

Customer service from Nathan at The Student Energy Group was outstanding. He was efficient, friendly, patient, and followed through with the account changes I needed after the call. Imagine a customer service call about your energy supply account that you actually enjoy: this was it. Bravo!

The guy I spoke with just dodged my question about 70 times and Didn't even end up answering. The question was how much do we pay a month. They told me a number but said it would differ each month so i asked by how much, I guess we'll never know. We also have to pay rent on a different day to the bills. Inconvienient as students. Carter please sound less like I'm ruining your day, I'm sorry king.

I had a very polite man who sorted out my issue straight away with my broadband. His name is Nathan very friendly, very polite and was more than happy to help. Thank you!

The first few times I used the chat bot and tried to call, I got no response to my questions than “i don’t know”. I’m a student living by myself for the first time which is scary enough on its own, but for a company designed to help students to be this lacking in information or contact was so stressful. Until we somehow lucked out and reached Nathan who absolutely saved the day. The first thing he asked me was if I was okay and took me step by step through EVERYTHING. He repeated everything for me with no trouble and even emailed me a step by step copy of what we’d talked about. He ordered my WiFi and set up my bills after I received no help from anyone else. Im sure this is not a company fault but rather just a bad experience with my lack of knowledge and perhaps reaching an odd bad member of staff the first few times. But either way, by the end Nathan had calmed down, laughing and knowing exactly what to do. He did everything for me in an hour that I had been struggling with for a week. I appreciate everything you did for me Nathan, you are a wonderful soul

Carter was understanding and helpful

Despite never signing up, we continue to recieve countless calls and emails urging us to sign with them. Whilst we cant attest to the service provided if one were to join, we can say that the quote they have given us is more than DOUBLE the amount we pay by sorting out our bills directly with providers. I would urge anyone who gets suggested this company through their letting agent to look elsewhere and compare prices to save a substantial amount.

I’ve got in touch with Carter over the live chat service. He helped me with a problem an another person ignored. He arranged everything quickly and informed me during the process. Thank you Carter for your service.

I specifically choose Nathan when dealing with this company as he is so efficient. I find he lifts my day he has a great sense of humour but also gets the job done really efficiently and always confirms. It seem like nothing is too much trouble to deal with. I hope to use this company more extensively across the properties that I look after for my landlords.

Nathan was amazing kind caring everything you want from customer service whatever you pay him is not enough he went above and beyond to make sure I was happy and even helped me with my final bill and I was owed money back which he requested to be refunded right away! If anyone reads this from the management NEVER LET THIS MAN GO! HE IS THEE BEST THING ABOUT TSEG!

The customer service was good, accessible and strait forwards. Thanks for Nathan for helping us.

Nathan was a dream to deal with he kept us updated and helped us every step of the way through our account closing process, despite me hounding him with emails… he was amazing!

I lived at a property with TSG from 2023- March of this year and it was quite easy.

I've had some issues with TSG relating to my meter but was always able to resolve it with their customer service team. They were all so helpful, especially Sam, and Nathan.

Nathan was extremely helpful in providing me with the process of me receiving a refund. He was clear and concise, and I would certainly think that other people would be lucky to receive his help.

I’m am happy with the student energy group it works well for our house. When I had a slight issue the employee Nathan I spoke to was a great help and sorted my issue straight away with no worries!

great service, i sent a message and they get back to you within minutes.