I just have to say i have been dealing with a lady at Sterling called Kelly , and she is by far the most helpful person iv dealt with . I'm genuinely not one for leaving people reviews good or bad , b... See more
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Awful Absolutely awful. You pay tax. National insurance. THEIR national insurance. An apprentice levy. All tallies up to approx 40% of wages. 40%. Absolutely unbelievable!!... See more
Company replied
Called with enquiry and spoke to Holly She made the process very easy, by explaining quickly how to proceed She had a full understanding of the umbrella service and attributes that ca... See more
Company replied
Sarah from Sterling has been extremely helpful and very patient and helping me set up the app and talked me through how to summit expenses on the portal correctly . I have spoke to Sarah 3 times on th... See more
Company replied
Company details
Written by the company
As one of the longest established contractor organisations in the UK, the team at Sterling ensures that contractors and agencies receive the highest quality services, from umbrella PAYE solutions, CIS contractors services, limited company contractor se...
Contact info
Sterling House, 810 Mandarin Court, Centre Park, WA1 1GG, Warrington, United Kingdom
- 01925 626200
- info@thesterlinggroup.co.uk
- thesterlinggroup.co.uk
4.4
Excellent
251 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Had trouble with the portal
Had trouble with the portal, spoke to Sarah and she was great! Very polite, informative and explained everything to great detail, thank you!
28 November 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review. I will pass on to Sarah.
I found Kelly very very helpful and…
I found Kelly very very helpful and easy to talk to with my inquiry and she was clear and precise in explaining everything to me and resolved immediately inquiries
28 November 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review. I will pass on to Kelly
They understand the pressure of being a…
They understand the pressure of being a contactor and are very effective in processing wages correctly
24 November 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
Very happy customer
I was having trouble as I was changing employer and didn’t know what was required of me, I would like to thank Sarah Munro, as she went above and beyond to explain everything to me and what was needed from me, if I was her manager I would see to it she gets a lovely pay rise, for her kind way of engaging with people, thanks Sarah
23 November 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review. I will pass this on to Sarah
Easy to talk too tremendous help…
Easy to talk too tremendous help nothing
too much trouble
Great thanks
21 November 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
Very professional, very polite.
Very professional, I've just moved to Stirling and was abit worried. But after a good chat with Sarah munro she gave me 100% reassurance that everything I've dome is right. She made me feel comfortable about my wages being paid. And was there with answers to any questions I had. Thank you Sarah. Customer service at its best. X
21 November 2023
Unprompted review
Reply from The Sterling Group
Thank you for your lovely review, I will see that Sarah receives this feedback.
Excellent helpful with everything I…
Sarah was Excellent and helpful with everything I needed to know. 👍
14 November 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Kelly who dealt with me was very…
Kelly who dealt with me was very experienced in her job an knowledge and super friendly would give her 6stars never mind 5 😂👍👌
14 November 2023
Unprompted review
Reply from The Sterling Group
Thank you for your lovely review. I will see Kelly gets this feedback.
Reply from The Sterling Group
Thank you for your review.
Laura was extremely helpful
Laura was extremely helpful, polite and patient. She explained everything clearly and was a massive help to me. A real asset to your business
9 November 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review. I will see Laura gets this feedback
Kelly was extremely helpful in…
Kelly was extremely helpful in resolving my query and provided informative answers throughout.
27 October 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Kelly was helpful and very quick to…
Kelly was helpful and very quick to solve my issue. She was also very pleasant to speak to
25 October 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Kelly and all the staff are extremely…
Kelly and all the staff are extremely helpful and do there job brilliantly
25 October 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Great friendly service,very helpful
25 October 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Good telephene manner,Sarah was very…
Good telephene manner,Sarah was very helpful and understsanding
24 October 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Sterling helpline
I was having difficulty understanding sections of the portal and rang sterling they were most helpful and helped me to resolve the problem immediately very satisfied with the service thanks 👍
20 October 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Savannah was a legend today as she was…
Savannah was a legend today as she was patient and explained everything to me in detail. Couldn’t have had a better legend today than the great savannah thanks again
20 October 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review. I will see Savannah receives this feedback.
Absolutely first class customer service…
Absolutely first class customer service , queries answered promptly and professionally,
19 October 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Understanding Kelly
Well Kelly Explained thing to me in a way that i could understand more easily was very patiant with me and understanding made me feel at ease thank you very much
19 October 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review. I will ensure Kelly receives this feedback.
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