The Sports Edit Reviews 929

Nice trainers at good price. Delivered quickly. Bought from sports edit before and very pleased with the service, so will hopefully use them again.

Parcel arrived very quickly and was left where I requested.

Nice stuff I bought

Great trainers really pleased. Good price and easy delivery

Final update: Evri never delivered the parcel, but customer service was responsive and provided a full refund. Unfortunately, after waiting nearly two weeks with no delivery, I had to buy elsewhere. The customer service was good, but the delivery experience was so frustrating that I can’t rate the company higher than 3 stars overall.

Ok, refund being processed hopefully will arrive soon. They should rethink who to use as currier because Evri is ruining your business! It’s outrageous!

Almost two weeks after my purchase: No trainer! No delivery attempt no refund. I waited and waited and waited for Evri to deliver my parcel and every day a new excuse. Customer service advise was to wait. I’m done I want my money back! Yes the were responsive, takes them about 12 hrs to respond to my emails. No phone number to have a conversation with anyone. So went back to 1 star, because this is the most frustrated I’ve ever been in a long time with a delivery. Would not buy again from them and wouldn’t recommend at all!

Update a week after: still no parcel, still lost in Evri black hole warehouse where parcels go there to retire and never make it to destination! Sent an email to seller, still no answer, it has been a week.

I was worried about this company as it was the first time ordering from them but it is fair to say that their customer service, once I went past the AI messaging was very helpful. The delivery is taking much longer than it should have but it was not their fault. It is Evri being terrible at what they are supposed to do. I haven’t received my order yet but at least now I have been updated accordingly. I do think that being a company that deals with expensive items they should think of using a different delivery service!

I needed to cancel and re-do an order, and Waqar on customer service sorted it out for me super fast. Everything went really smooth and my new order arrived no problem

Fantastic customer service.
When my original shoes had an issue, the issue was quickly sorted out and I was sent a replacement pair. The new shoes arrived quickly in perfect condition.
I would highly recommend this company.

I received a speedy and assuring message from Waqar after an administration query.
Excellent service.
This is my first time using this company and web, so am very pleased so far.
Keep up the good work.

Excellent company. I accidentally ordered the wrong size and customer service managed to stop the item from being shipped and refunded me. Thank you Isabelle.

They seem to stock a good selection of sports wear and I won’t hesitate to shop with them again.

I ordered some jogger bottoms in the sale at a great price but unfortunately one of the pairs didn’t arrive. I kept one of the pairs - they were superb quality and a fraction of the original price. What really impressed me the most was the excellent customer service from a lady called Sofia - her response to my query was immediate and the missing item was refunded.
Very reassuring as I hadn’t dealt with this company before.

My Varley Davidson sweater is divine.
Customer service was outstanding.

Sofia went above and beyond when I recently made a huge mistake when returning a parcel! Sofia was so helpful and overturned a stressful situation(on my part).
Thank you Sofia!

Waqar from customer service was excellent. I had missing items in my order, and he resolved the issue immediately by arranging replacements and sending them out right away. Quick, efficient, and very helpful—great service.

I ordered five items- this was my first time order. Unfortunately when it arrived, in the package labelled for a jacket there was instead a totally different item. I messaged the company and fortunately Sofia picked my message up promptly and resolved it by sending the correct item in the post the same day.

Sofia was incredibly helpful when I was trying to return my item and couldn't get the barcode to work. She is an efficient and polite person who genuinely cares about the customers experience. Although my item wasn't ok for me on this occasion, the service Sofia provided has made me keen to use Sports Edit again in the future as the memory of my first experience with them has been left as a really positive one.

Ordered some trainers from here. Sent via Evri. They’ve not moved in almost a week. The Sports Edit replied to my first email staying because I sent it to a parcel shop it takes 2 weeks which is absolutely not true. They now haven’t replied to any email since and my parcel still hasn’t moved. Really poor customer service.

CUSTOMER SERVICE UNRESPONSIVE!

This was their reply: Dear ClucDesigns, thank you for taking the time to leave a review. We’re sorry for any confusion or frustration caused. In this case, we just require a quick confirmation from yourself so your return can go ahead. This is to protect yourself, our other loyal customers, and our business.

Once we have your confirmation, we’ll be happy to assist further. Please do get back to our customer care team so we can move things forward for you asap.

We are always here to help,
The Sports Edit Team

-My response
I got in touch with Jasmin via email as per your suggestion. Took pictures and complied with your request, followed up with another 2 emails and still no response. So much for your customer service, if ever they exist. This is so frustrating, customers beware. Prepare to be ignored if you decide to return shoes because they hurt your feet. I think they deliberately try to ignore me and drag this until my return period is no longer valid. Better order direct to the brand sites instead of using them. They try to make things complicated just to discourage you from getting your money back.

Sports Edit (sofia) customer services were amazing…

Ordered trainers delivered by courier who left them in the blue recycle bin (do not get me started). I was out of the uk when they were delivered and the following day the blue bins were emptied (you can’t make it up)…. So contacted sports edit and they sent a replacement within a couple of days.

Fabulous service would recommend for sure.

Issue on the website meant I couldn’t order, contacted support to make them aware and it was fixed almost immediately so I got my order placed. Great customer service.