Ordered Mystery Box Medium, was handled with care, nothing but devious goodies in le box - even a hand-written thank you inside! ;P Lyrical Lemonade papers was also packaged neadly, and well pro... See more
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I recently moved to a new build and placed an order. I was contacted by customer services to check that I had entered the correct address before they sent my order. Order came very adequately packaged... See more
The smoke asylum Team always looks after you best place on the internet to get all your accessories for smoking needs , new stock up to date mid/high end good prices fast delivery bless
Ordered a few times from smoke asylum and each time I’ve received quickly and usually on every occasion I’ve spoken to the owner asking for advice on various items on the website. Highly recommend ord... See more
4.7
Excellent
110 reviews
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Great staff, very helpful and responsive.
Amazing products at fair prices.
18 January 2023
Reply from The smoke asylum
Hi J Boogie,
as a customer we respect your right to leave a fair and accurate review
and are very sorry that you are unsatisfied with the products you received.
if given the opportunity we would have been more than happy to try and resolve the issue with
yourself as we would with every customer.
I would on this occasion like to take the opportunity to defend ourselves and just state for the record that you bought 4 and we gave you one free.
As for dry I 100% agree being an all natural product that comes from the other side of the world it has to be dry otherwise as you could imagine a natural product that contained moisture and was sealed in a bag would produce mould.
They can be rehydrated using a small amount of water making them more flexible.
We don't aim to disappoint anybody with their order and if you are not happy with yours please feel free to email us for a refund.
Lighter had no gass in and no grinder…
Lighter had no gass in and no grinder came with it
21 December 2022
Reply from The smoke asylum
Hi Jamie,
We are very sorry if you had issues with the order you have received.
I can see you got it two days ago but never messaged us directly, if you had let us Know about the issue we would have resolved the issue for you, obviously if we don't know about the issue we cant fix it.
It is regrettable that we were not given the opportunity to rectify these minor issues and given the chance would happily have given you the £2 or sent you a replacement to avoid being given a 1 star rating.
If at any point you would like the issues resolved please feel free to drop us a email.
Best regards,
The Smoke Asylum.
Packaged well and arrived when it said…
Packaged well and arrived when it said it would. Even as a 10% discount when I next order will buy again from this company.
13 December 2022
My order hasn’t come
11 December 2022
Reply from The smoke asylum
Hi Sophie,
We are very sorry your order hasn't arrived yet due to the Royal mail strikes items are taking a little longer than usual (as stated on our homepage) due to the backlog.
I just took a look at your tracking number and can see that your item was moved today and is awaiting transfer to your local delivery office (If for any reason you didn't receive a tracking number let us Know and we can resend).
If you ever need any more help regarding your order, feel free to drop us an email.
Best wishes,
The Smoke Asylum.
Update- Hi Sophie we can see this was delivered today (12/12/22) at 11.06AM
Great service great product
22 November 2022
Fast delivery and even got a 10% off…
Fast delivery and even got a 10% off code for my next purchase, will definitely be ordering again
1 December 2022
Would highly recommend
Great products, great customer service, good value for money and quick delivery!
Would highly recommend!
15 September 2022
Great service would use again
Great service would use again. Package was well wrapped and protected and was sent on time :)
3 August 2022
Cool smoke shop
Nice shop, nice range of cool stuff and unique products. Delivery was quick and packed well, prices are more than fair
6 May 2022
Highly recommended
Excellent products and really quick delivery. Will definitely order again!
22 April 2022
Unprompted review
Great service.
Great range of products.
Delivery was quick.
Would recommend 👍
6 March 2022
Unprompted review
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