Ordered Mystery Box Medium, was handled with care, nothing but devious goodies in le box - even a hand-written thank you inside! ;P Lyrical Lemonade papers was also packaged neadly, and well pro... See more
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I recently moved to a new build and placed an order. I was contacted by customer services to check that I had entered the correct address before they sent my order. Order came very adequately packaged... See more
The smoke asylum Team always looks after you best place on the internet to get all your accessories for smoking needs , new stock up to date mid/high end good prices fast delivery bless
Ordered a few times from smoke asylum and each time I’ve received quickly and usually on every occasion I’ve spoken to the owner asking for advice on various items on the website. Highly recommend ord... See more
4.7
Excellent
110 reviews
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Great seller good communication and…
Great seller good communication and products exactly as described
2 December 2025
Some nice smoking gear
Some nice smoking gear. Good prices and good quality. Will be back sooner or later
26 November 2025
They handled my package with care
4 December 2025
Unprompted review
You have my favorite papers
You have my favorite papers - that's 5 out of 5 for me.
By the way, kudos to ChatGPT - that's how I found you. Google not so kudos.
27 October 2025
Unprompted review
Great company
Great company, I got the 420 mystery box, the 10x random rolling papers, some narcos papers/lighters and some other bits and it all arrived except one of the papers I wanted but they were replaced with a similar pack and the company left a note apologising. Will definitely be ordering again
9 October 2025
Unprompted review
Great website and quick dispatch
Great website and quick dispatch! Thank you would shop again!
2 July 2025
Lovely store
For start they shipped it really quickly for farthers day second of all I enjoyed the mystery box lastly they have a little handwritten note on the inside of the box!
Really really lovely experience and definetly going to be buying all my smoking nessecities from here from now on !
16 June 2025
Unprompted review
Bought 2 ultimate mystery boxes
Bought 2 ultimate mystery boxes, both came swiftly and packaged carefully to ensure no damage to contents. I was ecstatic with the products i received as it was the perfect assortment for both an advanced smoker and for beginners too, very cost effective and has a nice quirk of munchies snacks that come with it. I WILL DEFINITELY USE AGAIN as the service provided has been outstanding.
14 April 2025
Brilliant
Brilliant, I got Vibes 3g pre roll papers and some elements cones. Will be back!
12 April 2025
Unprompted review
Very good going to shop again soon 👌
8 April 2025
Definitely an amazing smoker product company
Ordered from this company again and wasn’t let down again with what I got in the mystery box I stared with a £30 one and like it so much I got the £100 box and am looking at ordering another well worth it and have recommended to loads of people
24 March 2025
Unprompted review
Would buy again
Decent prices and good quality, don't have to wait long for delivery either.
18 March 2025
Items well prices and received quickly…
Items well priced and received quickly and on time!
Will recommend and will use you again for my supplies.
5 Star Service - thank you for the discount code - will be using this soon.
14 February 2025
Unprompted review
Very poor service!
I ordered the item, after ordering I realised I had got the incorrect one. Less than 30mins after ordering, I emailed them asking to cancel the order. 24hours go by, and no acknowledgement of my request but I got a royal mail notification that the order was shipped. Emailed them again, requesting the order is cancelled, 24hours go by still no acknowledgement. I then get a notification from this company that the order was shipped, still no acknowledgement to my email.
I am now left in a position that I have an order I no longer needed and inconvenienced by having to return the item to them.
Don't shop with this company!
28 January 2025
Reply from The smoke asylum
Hi AP,
We are very sorry you selected the wrong item,
and also equally sorry that we missed the E-mail you sent that ended up going into our spam folder.
Although I would like to add a bit of context for anyone reading who you have advised "Dont shop with this company!"
You paced an order at 19.03 on 28/01/25 (our order system has a review order for the customer before payment to ensure they have selected the correct items, unfortunately you still proceeded).
you then E-mailed us at 19.54, this is 51 minutes later not the less than 30 claimed just to be clear on the facts of the matter,
I will be totally honest with you, we dont sit monitoring the E-mails out of business hours this would be unviable as you can imagine.
We are not bad people and are not out to provide a bad service, we followed all instructions you left us in the notes as it was a gift and also added a free gift in at no charge to yourself,
also just to be clear we replied to you at 10.51am today when we seen your E-mail in the spam folder, offering you a resolution at no trouble to yourself, you didn't reply to us ? you just proceeded to leave this review.
4 working days have passed from the time of you ordering to the time of offered resolution,
this minor matter in my opinion never needed this derogatory review or the personal insults you sent on E-mail.
As stated above if you would like the issue resolved please reply to the E-mail we sent you apologising and offering to resolve.
best in business!
Brilliant place to order from won’t be using anywhere else now! Ordered a mystery box and got lots of stuff worth well more than the actual price of the mystery box. Got a discount code with the order as well! Highly recommend made my day!
29 January 2025
Unprompted review
Great products and fast delivery
22 January 2025
Mystery Box
Excellent items, super fast delivery. Would deffo use again
27 January 2025
Unprompted review
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