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Review summary

Created with AI, based on recent reviews

Considering 241 reviews, reviewers had a great experience with this company. Customers frequently highlight the quality of the plants and pots, often describing them as beautiful, healthy, and well-packaged. Many appreciate the efficient and helpful customer service, noting quick responses and effective solutions to issues. People also praise the ease of ordering and the thoughtful packaging that protects plants during transit. However, some people were dissatisfied with the condition of products upon arrival, citing broken parts, damaged blooms, or plants that appeared unhealthy or infested. There were also occasional concerns about delivery issues, such as delayed shipments or incorrect addresses, and some found the product size to be smaller than expected.

What people talk about most

Product

People report ambiguous experiences with product. While some customers received healthy, beautiful plants... See more

Quality

Users describe positive interactions with quality, often praising the health and beauty of the plants upon... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise fast shipping, easy ordering,... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the simple ordering process, fast... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently highlight the quick, kind,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Plants are what I expected. So far living in living room well. My only problem was the one planter arrrived broken. The replacement arrived broken. I’m sure this happened with the delivery service and... See more

Rated 4 out of 5 stars

The tree looked beautiful with leaves and peaches, many which fell off in transit as expected. I was a bit surprised that the tree had leaves, since none of outr trees here in Vermont are showing any... See more

Rated 4 out of 5 stars

I had a plant come on the absolute coldest day in December (below zero) and despite my getting to the package within an hour and the cold-safe packaging, the plant was too frozen to save. The Sill cu... See more

Rated 4 out of 5 stars

The large white orchid is beautiful. Unfortunately it was damaged during shipment. The Sill was nice about it but recommended that I cut the broken stem with no offset of price or offer to replace. A... See more


Company details

  1. Garden Center

Written by the company

Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.


Contact info

  • Hester Street 84, 10002, New York, United States

  • thesill.com

4.2

Great

TrustScore 4 out of 5

321 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding packaging!

My order arrived in a timely fashion and I was really impressed with the packaging. Despite the box being clearly marked as to which end was up, it was not delivered upright. However, the baby was well-swaddled and very little soil was disturbed!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

I was wonderfully surprised to see a…

I was wonderfully surprised to see a beautiful fiddle leaf fig plant arrive in such great condition and expert packaging! The growth plant pot is also very beautiful and helps to elevate our space. I will definitely purchase another plant and recommend to everyone!

18 October 2025
Unprompted review
Rated 3 out of 5 stars

Gift message missing, but plant arrived on time and healthy

The plant arrived on time and was healthy. But it was a gift and I put a lot of time into writing a very thoughtful message. The recipient looked on the box and inside the gift and did not find who it was from or the message.
So it definitely was not the experience I was hoping for

2 October 2025
Unprompted review
Rated 4 out of 5 stars

Cool way to buy a plant

Bought a alocasia, packaging was great, only one leaf that looked like it was going dormant. Only gave 4 stars because there is some white mold / fungus on two of the peddles that I'm trying to get rid of.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Both plant and owner are happy

I recently received an Areka Palm by mail, and I couldn’t be more pleased. It arrived in excellent condition and is now thriving by my office window, adding a vibrant touch of greenery to the space. Since placing it there, I’ve noticed a significant drop in CO2 monitor levels. I’ll definitely be purchasing more of these little beauties for other rooms in the house. I highly recommend for anyone looking to enhance their indoor environment with a healthy, elegant plant that requires little maintenance.

12 October 2025
Unprompted review
Rated 3 out of 5 stars

I've ordered several times from The…

I've ordered several times from The Sill and have had no past issues with delivery nor packages. This time my plant's rootball (African Milk Tree) was completely uprooted from the pot and the bottom of the box was full of soil that was leaking from the package. Obviously things can shift during shipping but I thought it could have been packed & supported more carefully. I repotted upon arrival and am waiting to see if any long term damage. It's very top heavy as a plant so this may have been part of the issue.

15 October 2025
Unprompted review

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