Plants are what I expected. So far living in living room well. My only problem was the one planter arrrived broken. The replacement arrived broken. I’m sure this happened with the delivery service and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.
Contact info
Hester Street 84, 10002, New York, United States
- thesill.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding packaging!
My order arrived in a timely fashion and I was really impressed with the packaging. Despite the box being clearly marked as to which end was up, it was not delivered upright. However, the baby was well-swaddled and very little soil was disturbed!
Fabulous plants
Fabulous plants. Some shipping issues but that was FedEx’s fault. Will definitely buy again.
They were very caring with the plants…
They were very caring with the plants and the plants were beautiful!
Beautiful Gift that was received promptly
Gift that was received promptly, beautiful plant as described
Nice olive tree plant and beautiful…
Nice olive tree plant and beautiful yellow pot!
Great Quality plants
Easy to order, condition of plants excellent. Great quality pots!
Plant was in great condition
Plant was in great condition. Thriving after I planted per instructions.
Excellent Company
Excellent Company. I highly recommend The Sill for all your plant needs.
I was wonderfully surprised to see a…
I was wonderfully surprised to see a beautiful fiddle leaf fig plant arrive in such great condition and expert packaging! The growth plant pot is also very beautiful and helps to elevate our space. I will definitely purchase another plant and recommend to everyone!
Gift message missing, but plant arrived on time and healthy
The plant arrived on time and was healthy. But it was a gift and I put a lot of time into writing a very thoughtful message. The recipient looked on the box and inside the gift and did not find who it was from or the message.
So it definitely was not the experience I was hoping for
Wonderful Place for Plants
Plants are healthy and beautiful. Well-packaged for delivery
Cool way to buy a plant
Bought a alocasia, packaging was great, only one leaf that looked like it was going dormant. Only gave 4 stars because there is some white mold / fungus on two of the peddles that I'm trying to get rid of.
Amazing surprise
Arrived looking amazing. Surprised by the quality even when shipped!!!
Plants arrived well packaged and in great condition
Plants arrived well packaged and in great condition.
Both plant and owner are happy
I recently received an Areka Palm by mail, and I couldn’t be more pleased. It arrived in excellent condition and is now thriving by my office window, adding a vibrant touch of greenery to the space. Since placing it there, I’ve noticed a significant drop in CO2 monitor levels. I’ll definitely be purchasing more of these little beauties for other rooms in the house. I highly recommend for anyone looking to enhance their indoor environment with a healthy, elegant plant that requires little maintenance.
Love The Sill
I've ordered several times from The…
I've ordered several times from The Sill and have had no past issues with delivery nor packages. This time my plant's rootball (African Milk Tree) was completely uprooted from the pot and the bottom of the box was full of soil that was leaking from the package. Obviously things can shift during shipping but I thought it could have been packed & supported more carefully. I repotted upon arrival and am waiting to see if any long term damage. It's very top heavy as a plant so this may have been part of the issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








