The personal attention by Cinthia was essential in being able to walk through the website and order the necessary sizes and features I needed. Not sure I would have been able to do it correctly w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far this has been a positive experience. My window trim was difficult to measure (wood profile) but consultant Bernice made the task workable. I am so excited for delivery day and hopeful for inst... See more
Company replied
There is no better place to buy shutters. EXTREMELY polite and helpful people that take care of you like family. Helpful before and after the sale and are happy to answer any questions you might have... See more
Company replied
All my questions answered. Someone responded to an email question a whole lot sooner than anticipated and then when ordering also assisted to help make sure what I needed was provided.
Company replied
Company details
About The Shutter Store
Written by the company
Established back in 2009 in Las Vegas, Nevada, The Shutter Store stands as a leading provider of top-quality DIY shutters. We’re all about bringing more style and functionality to America’s living spaces, without breaking the bank.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Contact info
6000 S Eastern Ave, NV, 89119, Las Vegas, United States
- 888-753-8290
- help@theshutterstore.com
- theshutterstore.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All my questions answered
All my questions answered. Someone responded to an email question a whole lot sooner than anticipated and then when ordering also assisted to help make sure what I needed was provided.
31 January 2026
Reply from The Shutter Store
Hi Perry,
Thank you for your great review.
We’re really glad to hear that your questions were answered quickly and that our team could support you throughout the ordering process to make sure everything you needed was included. Providing clear and prompt help is something we pride ourselves on.
If you ever need anything else, we’re always here to help.
Kind regards
The Shutter Store Team
Friendly and helpful
31 January 2026
Reply from The Shutter Store
Hi Shirlee,
Thank you for your review.
We’re really glad to hear you found our team friendly and helpful. If you need anything else, we’re always here to support you.
Kind regards,
The Shutter Store Team
Great product and customer service
I purchased several of the Luxe Wood plantation shutter and love the quality and construction. The ordering and process is easy and the call back from the order department to review and confirm the order gave me confidence that the order was correct. There was shipping damage to some of the parts of my order and the company quickly reordered the damaged pieces. I will definitely purchase from the Shutter Store again.
28 January 2026
Reply from The Shutter Store
Hi Timothy,
Thank you so much for your fantastic review.
We’re delighted to hear how pleased you are with your Luxe Wood plantation shutters — it’s wonderful to know the quality and construction lived up to your expectations. We’re also glad the ordering process felt smooth and that the callback to confirm your order gave you confidence everything was just right.
We’re sorry to hear some parts arrived damaged in transit, but we’re very happy our team could get the replacements reordered quickly for you. Your satisfaction is incredibly important to us.
It means a lot to know you’ll be returning to The Shutter Store in the future. If you ever need any support or have questions, we’re always here to help.
Thanks again for choosing us.
Kind regards,
The Shutter Store Team
Shutter Store is ghosting me after delivering off-spec shutters
I received an order that contained two shutters. One was 1/16" larger than the agreed design dimension. The other shutter was 1/8". I called the company on Saturday, during noted operation hours, and left a message. They did not call back. I sent an email Monday morning, and they did not respond. I called Wednesday, again, no answer, and sent a follow-up email. I also used the chat function and no one responded.
28 January 2026
Unprompted review
Reply from The Shutter Store
Dear Maria,
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the frustration you’ve experienced.
We understand how important it is for your shutters to fit perfectly, and we apologise if our communication didn’t meet your expectations while you were trying to reach us.
Regarding the sizing issue, we’ve reviewed your order details as well as the video you kindly provided. While the measurements fall within our standard manufacturing tolerance, we absolutely want you to be happy with your shutters. For that reason, we’ve already arranged a full remake of the affected unit at no cost to you.
Our team will continue to keep you updated throughout the process, and we’re committed to ensuring the final product meets your needs.
If you have any further questions or would like additional support, please don’t hesitate to reach out — we’re here to help.
Thank you again for your patience and for giving us the opportunity to put things right.
Kind regards
The Shutter Store Team
Phone support quickly understood what I needed.
Phone support helped me to get correct measurements for an oversize Bay Window. It makes me happy to see how quickly they understood my unusual project. It was reassuring to know that they would call me and tell me what additional information they need to make the perfect shutter. I soon finalized the order.
24 January 2026
Reply from The Shutter Store
Hi Paul,
Thank you for taking the time to share such a detailed review.
We’re delighted to hear that our phone support team could guide you through the measurements for your oversized bay window. It’s great to know they understood your unique project quickly and kept you fully informed about what was needed to get everything just right.
We’re glad you felt reassured throughout the process and were able to finalise your order with confidence. If you need anything else at all as your shutter progresses, we’re always here to help.
Thanks again for choosing us.
Kind regards,
The Shutter Store Team
Bernice was a pleasure to deal with on…
Bernice was a pleasure to deal with on the phone.
24 January 2026
Reply from The Shutter Store
Hi John,
We’re so pleased to hear that Bernice was a pleasure to deal with over the phone. We’ll make sure your kind words are passed on to her — she’ll really appreciate it.
If there’s anything else we can help with, we’re always here.
Kind regards,
The Shutter Store Team
Despite their best effort
Despite their best effort, heavy accents get in the way of progress. Also, terrible connection from some of these folks are they working from home? From a cell phone on speakerphone? I found myself on the phone asking the associate to repeat herself over and over again. Not efficient.
22 January 2026
Reply from The Shutter Store
Dear William,
Thank you for sharing your feedback, and we’re really sorry to hear about your experience during your confirmation call.
It sounds like there were connection issues that made the conversation difficult, and we completely understand how frustrating it can be to have to ask for things to be repeated.
We want every customer to feel supported and clearly guided throughout the process, so we’re looking into what happened on this call to ensure it doesn’t occur again. Your comments help us improve, and we truly appreciate you taking the time to let us know.
If there’s anything still unclear or if you’d prefer a call at a specific time with a stronger connection, our team is more than happy to reach out again.
Thanks again for your feedback — we’re here to help if you need anything further.
Kind regards,
The Shutter Store team
I purchased the full height window for…
I purchased the full height window for my kitchen window. One of the main reasons I chose the company was for their Customer service reviews. I am greatly disappointed. I had workers over repairing and installing other items, it appears as if the hardware to the shutters was misplaced. I contacted the company to purchase additional hardware. I sent 3 emails and spoke to someone on the phone, no one has had the decency to follow thru on my request. I am very happy I hadn't purchased the additional shutters I planned
22 January 2026
Unprompted review
Reply from The Shutter Store
Hi,
Thank you for taking the time to leave your review, and we’re very sorry to hear about your experience.
We understand how frustrating it must have been to misplace the hardware during other work in your home, and we appreciate you reaching out to us for replacements.
After speaking with our customer service team, we understand that you let us know the hardware was misplaced by your workers and that you wished to purchase additional parts from us. Jordan contacted the factory directly and requested that the replacement hardware be sent out to you as quickly as possible.
We apologise for the delay in communication while this was arranged.
We’re glad we were able to request the replacement hardware on your behalf, and we hope it helps you complete your installation smoothly. If there’s anything more you need, our team is always here to help.
Thank you again for your feedback.
Kind regards
The Shutter Store Team
Terrible customer service after they sent the wrong item
The company sent me the frame with the wrong mounting style (inside mount instead of outside mount as ordered), so I was unable to mount the frame on my window. The style sent does not seem to have a wide enough piece for me to even safely drill new holes in the spot I need them, and if I did, the old incorrect holes would be clearly visible on the frame.
I reached out to them to let them know of the error and they acknowledged that they had sent the wrong item. They offered to send a new frame, which would take an additional 9-12 weeks, but stated they would not put the hinges on this frame so I would have to remove them from the old frame and mount them myself. In other words, they offered another 2-3 months of waiting for an inferior item to what I would have gotten if they had not made a mistake. I told them I was unhappy with this and wanted the item I ordered (with the hinges), which is what paid over $500 for. I was then instead offered a $50 discount to keep the incorrect frame that I cannot use.
I have tried calling the support number to talk to someone live and no one ever picks up. I asked them repeatedly for a call back via email and they will not get on the phone.
If you get the right item, lucky you and maybe these shutters are worth it. I wouldn't know because I cannot use the incorrect item I was sent. But if they make a mistake, do not expect them to care to fix it. In my opinion, not worth the risk and I would go with a company with better customer service who are not drop-shipping items from China without sufficient quality checks to identify an obvious error.
Edit: After leaving this review they stepped up their customer service. It took a while to get them to the point that the support was satisfactory in that they kept offering better service when I wasn’t satisfied. I have updated my review from 1 to 3 stars. If they would have just provided this support from the start it would have been 5 stars. They ended up air shipping me a replacement since it was their fault which I appreciated.
18 January 2026
Unprompted review
Reply from The Shutter Store
Hi Kyle,
Thank you for sharing your feedback, and we’re truly sorry for the issues you’ve experienced with your order.
We completely understand how frustrating it is to receive the incorrect mounting style, and we apologise for the inconvenience this has caused.
After reviewing your case, we confirmed that the frame holes were drilled incorrectly at the factory. While our standard remake process involves sending a new frame without hinges attached—as this ensures perfect alignment with your existing shutter panels—we understand that this was not the outcome you were hoping for.
To make things right, our team has gone beyond our usual policy and arranged for the entire unit to be fully remade for you, including the hinges, so you receive the product exactly as originally ordered. We know this extra step is important to restore your confidence, and we’re committed to ensuring you’re satisfied with the final result.
We’re also sorry that you struggled to reach us by phone. That’s not the level of service we aim to deliver, and we’re working internally to understand what went wrong so we can improve our availability.
Thank you again for bringing this to our attention.
We truly appreciate your patience while we complete the remake, and our team remains in touch with you directly to ensure everything is resolved properly.
Kind regards,
The Shutter Store Team
the dimensions for width and length for…
the dimensions for width and length for the shutters are different to what i submitted
17 January 2026
Reply from The Shutter Store
Hi,
Thank you for your feedback, and we’re sorry to hear about the concern with your shutter dimensions.
We’ve checked your order details, and because the no‑callback option was selected, your measurements were processed exactly as submitted.
As noted in our measuring instructions, all shutters are made with a standard 1/8" factory deduction. This small allowance provides essential wiggle room during installation to ensure the shutters fit properly within the frame. This is why your finished product arrived 1/8" smaller than the exact measurements you entered.
Thank you again for raising this with us.
Kind regards
The Shutter Store Team
Reply from The Shutter Store
Hi Mike,
We’re really glad to hear that our team could offer helpful suggestions to improve your shutters. It’s great to know you had a positive experience with our customer service.
If you ever need any further support or advice, we’re always here to help.
Kind regards,
The Shutter Store Team
The whole process was easy and the call…
The whole process was easy and the call to verify measurements and order specs makes the process better
7 January 2026
Reply from The Shutter Store
Hi Jerry,
Thank you for your great feedback.
We're so pleased to hear the process was easy and that the verification call helped make things even smoother. We always aim to provide clear communication and peace of mind for our customers.
If you need any assistance in the future, we’re here to help.
Kind regards
The Shutter Store Team
There is no better place to buy…
There is no better place to buy shutters. EXTREMELY polite and helpful people that take care of you like family. Helpful before and after the sale and are happy to answer any questions you might have.
Wonderful experience.
12 June 2025
Reply from The Shutter Store
Hi David,
Thank you so much for your wonderful review.
We’re delighted to hear you had such a positive experience and that our team made you feel well looked after from start to finish. Providing friendly, helpful support — both before and after the sale — is exactly what we strive for, so your kind words mean a lot.
Thanks again for choosing us.
Kind regards,
The Shutter Store Team
Great looking shutters at reasonable…
Great looking shutters at reasonable price!
So far the experience has been very professional and relatively easy. The shutters will not arrive for about 10 weeks but should be worth the wait considering the savings which was $4k. The other reason I chose the shutter store was that we were able to purchase wood grain shutters to match the molding of our 100+ year home!
24 December 2025
Reply from The Shutter Store
Hi Sallyann,
Thank you for your great review.
We’re really pleased to hear you’ve had a smooth and professional experience so far. Choosing wood‑grain shutters to match the character of your 100‑year‑old home sounds like a perfect fit, and we hope they’re well worth the wait — especially with such fantastic savings.
Thanks again for choosing us.
Kind regards,
The Shutter Store Team
Reply from The Shutter Store
Hi Scott,
Thank you for your 5 star review.
Kind regards,
The Shutter Store USA
Easy to use website
13 December 2025
Reply from The Shutter Store
Hi Marc,
Thank you for your review.
We are really happy that found the website easy to use
Kind regards,
The Shutter Store USA
Love the attention to detail
Thankfully, the lady who called to confirm my order found an error that I made, and she was able to correct it before the shutters were ordered. I appreciated that service so my shutter order was exactly as it needed to be.
8 December 2025
Reply from The Shutter Store
Thank you for your 5 star review.
I am pleased that the customer care team were able to help an resolve the error before it went to factory.
Kind regards,
The Shutter Store USA
Love my shutters I put in my upstairs years ago. In the process of finishing my basement and wanted the same plantation shutters with 4 1/2” blades. Good price for a great product. Install easy
Love my shutters I put in my upstairs
5 December 2025
Reply from The Shutter Store
Hi Dan,
Thank you for your review.
Thank you for using us again and we love that they have finished off the look, and you found them easy to install.
Kind regards,
The Shutter Store USA
I have been using The Shutter Store…
I have been using The Shutter Store since I lived in VA. Great people to dela with, very detailed, also a great finished product.
2 December 2025
Reply from The Shutter Store
Hi Pat,
Thank you for your 5 star review and your loyalty to us.
We love that you love our shutters and customer service.
Kind regards,
The Shutter Store USA
Reply from The Shutter Store
Hi Cordell,
Thank you for your 5 star review.
Kind regards,
The Shutter Store USA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.