The personal attention by Cinthia was essential in being able to walk through the website and order the necessary sizes and features I needed. Not sure I would have been able to do it correctly w... See more
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So far this has been a positive experience. My window trim was difficult to measure (wood profile) but consultant Bernice made the task workable. I am so excited for delivery day and hopeful for inst... See more
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There is no better place to buy shutters. EXTREMELY polite and helpful people that take care of you like family. Helpful before and after the sale and are happy to answer any questions you might have... See more
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All my questions answered. Someone responded to an email question a whole lot sooner than anticipated and then when ordering also assisted to help make sure what I needed was provided.
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Company details
About The Shutter Store
Written by the company
Established back in 2009 in Las Vegas, Nevada, The Shutter Store stands as a leading provider of top-quality DIY shutters. We’re all about bringing more style and functionality to America’s living spaces, without breaking the bank.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Contact info
6000 S Eastern Ave, NV, 89119, Las Vegas, United States
- 888-753-8290
- help@theshutterstore.com
- theshutterstore.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Jordan was extremely helpful in helping…
Jordan was extremely helpful in helping me get my order completed and my email corrected so that my shutter order could be processed.
15 May 2026
Reply from The Shutter Store
Hi Pam,
Thank you for your lovely review. We’re really pleased to hear that Jordan was able to help you complete your order and resolve the email issue smoothly.
We’ll be sure to pass your kind feedback on to Jordan — it will be very much appreciated. Thank you for choosing us.
Kind regards,
The Shutter Store Team
Jordan was helpful in assisting me when…
Jordan was helpful in assisting me when ordering!
12 May 2026
Reply from The Shutter Store
Hi,
Thank you for your review. We’re really pleased to hear that Jordan was able to help you during the ordering process.
We’ll be sure to pass your kind feedback on to Jordan — it will be very much appreciated.
Kind regards,
The Shutter Store Team
Just a heads up to anyone considering…
Just a heads up to anyone considering placing an order. With the Shutter store. I ordered my samples weeks ago. I finally got them. I called to place an order. It took days to get through. When I finally spoke to someone, they said, they would call me back and never did. I’ve been calling for days trying to get a simple answer. They have a robot recording that passes you through to a phone that rings and rings and rings and nobody answers and then the robot comes back on and says hold on while we try to get an agent your call will be recorded over and over again. I finally got through to someone. Who clearly did not understand what I was asking. And did not speak while I was asking questions. I have a large order to place. That is sitting in my cart. I am one button away from placing the order and I cannot complete it because I can’t get anyone to help me. Good luck.
7 May 2026
Unprompted review
Reply from The Shutter Store
Dear Joseph,
Thank you for taking the time to share your experience, and we’re very sorry for the frustration you’ve described. We completely understand how disappointing it must be to be ready to place a large order and struggle to get the support you need.
We apologise for the difficulty reaching our team and for the delays and missed call‑backs — this is certainly not the experience we want to provide. Your feedback regarding our phone system and response times has been noted and will be reviewed.
One of our team will be reaching out to you directly to discuss your order and provide the assistance you need to move forward. We’d really welcome the opportunity to help you complete your order and restore your confidence in us.
Kind regards,
The Shutter Store Team
This is the third order I’ve placed…
This is the third order I’ve placed with the ShutterStore and the product and customer service has been excellent.
1 May 2026
Reply from The Shutter Store
Hi Carl,
Thank you so much for your lovely review and for choosing us again. We’re delighted to hear that both the product and customer service have continued to meet your expectations on your third order.
We really appreciate your continued support and look forward to helping you again in the future.
Kind regards,
The Shutter Store Team
My 3rd order from the shutter store
My 4th order from the shutter store, they always make sure your order is correct before production begins. Wouldn’t buy anywhere else!
27 April 2026
Reply from The Shutter Store
Hi Jimmy,
Thank you so much for your fantastic review and for choosing us again. We’re delighted to hear this is your fourth order and that our team’s checks before production continue to give you confidence in your purchases.
Your loyalty and kind recommendation really mean a lot to us.
Thank you for your continued support.
Kind regards,
The Shutter Store Team
Ordered Delayed 3 Months and Company Blatantly Lies
First of all, they ALWAYS have a 60% off everything sale. Always. Even Black Friday, even a random day in April. So that's already a lie. That's not a sale, that's the everyday price.
My order estimate in December was 9-12 weeks for it to arrive. For almost 6 weeks, no one contacted me or said anything to let me know NOTHING was happening with my order. Then I get an email saying they need something within two days or my order will miss a boat and be set back three months in shipping. (They also did not respond immediately to me given this apparently urgent time crunch. I'm certain my order DID miss that boat and they've been lying this entire time whenever I reach out to them).
The people there will blatantly lie to you about delivery times and shipping to get your money. I ordered in December. My order was supposed to arrive February. It is now basically May and I haven't received it.
In February, I was ready to dispute the charge with my credit card company and go with a local company, but they kept lying about delivery times and it arriving faster. ...And here where are getting to May (when I originally said I would get my money back through a charge back if it was estimated to arrive in May).
I also just received a tracking email that it was just shipped and it says someone has to be home to receive it. But the estimated delivery date is three days prior to the email. Obviously, it was just shipped and NOT going to arrive three days ago. But I work full-time and need an actual date if I have to take off work in order to get it.
This whole company is a mess and a lie. Stay away.
Btw, it was one set of blinds I ordered for one, small to average sized window. It wasn't even like I had a crazy order. It was one set of blinds. One.
25 April 2026
Unprompted review
Reply from The Shutter Store
Dear Aurelie,
Thank you for taking the time to leave your review. We’re very sorry to read how frustrated you feel about the delays and communication surrounding your order, and we apologise for the inconvenience this has caused.
We understand how important clear and accurate delivery information is, particularly when you need to plan around work commitments. Lead times for made‑to‑order shutters can vary and are subject to change, and we do our best to keep customers updated throughout the process. We’re sorry that, in your case, this did not meet expectations.
In order to properly investigate the concerns you’ve raised — including order timelines, communication, and delivery updates — we have requested some additional information such as your order number or email address. To date, we haven’t received this, but we would genuinely welcome the opportunity to look into this fully and see how we can help put things right.
Please feel free to respond to our previous request or contact our customer care team directly so we can assist you further.
Kind regards,
The Shutter Store
Reply from The Shutter Store
Hi Vicki,
Thank you for your lovely review.
We’re really pleased to hear that you found our customer service and design advice helpful.
We appreciate you taking the time to share your experience.
Kind regards,
The Shutter Store Team
it seems as though the order was taken…
it seems as though the order was taken correctly. I will know more when received
8 April 2026
Reply from The Shutter Store
Hi Sharon,
Thank you for your review. I am pleased to hear that so far it has gone well.
We look forward to hearing how great the shutters look once they have arrived.
Best Wishes
The Shutter Store
So far so good!
So far so good!
It was relatively easy to “design” shutters specific to my windows.
Phone call to verify measurements and answer questions was timely.
In 12-14 long weeks I’ll have shutters to review!
2 April 2026
Reply from The Shutter Store
Hi Myra,
Thank you for your great review. We’re really pleased to hear that designing your shutters online was straightforward and that our verification call helped confirm measurements and answer your questions. We always want customers to feel confident before their order goes into production.
We appreciate your patience during the 12–14 week lead time — we promise it’ll be worth the wait! We look forward to hearing what you think once your shutters arrive.
If you need anything in the meantime, we’re always here to help.
Kind regards,
The Shutter Store Team
Very disappointed!
Only after the order was confirmed was I told the estimated time for manufacturing would be 12-14 weeks. Had I known that, I would have gone to Home Depot. Very disappointed!
25 March 2026
Reply from The Shutter Store
Hi Edward,
Thank you for taking the time to leave us a review. We endeavour to be as transparent as possible with our lead times stating the lead time for each range on our website. We are sorry to hear you did not find this clear and we would love to have any feedback on how we could be clearer to improve our customers experience.
Please email your feedback to help@theshutterstore.com as we would like to review this further.
We are sorry they will take longer than you anticipated but we are confident you will agree they will be worth the wait.
Thorough pre purchase detail review.
They reviewed all the individual details with me so that the shutters matched my existing batch. Price was very reasonable.
20 March 2026
Reply from The Shutter Store
Hi Brian,
Thank you for your lovely review.
We’re so glad to hear that our team were able to go through all the details with you to make sure your new shutters matched your existing batch perfectly. Getting those details right is really important to us.
It’s also great to know you found the pricing reasonable — we always aim to offer quality and value together.
If you ever need anything else, we’re here and happy to help.
Kind regards,
The Shutter Store Team
Excellent support
18 March 2026
Reply from The Shutter Store
Hi Howard,
Thank you for your kind review.
We’re delighted to hear you received excellent support from our team. If you ever need anything else, we’re always here and happy to help.
Kind regards,
The Shutter Store Team
I have had multiple opportunities doing…
I have had multiple opportunities doing business with the shutter store. Everyone has always been professional and educated in troubleshooting problems over the phone. There products are as advertised. I’ve been very happy with the results.
15 March 2026
Reply from The Shutter Store
Hi Diane,
Thank you so much for your fantastic review and for choosing us again. We’re delighted to hear that every interaction you’ve had with our team has been professional and helpful, and that our advisers have been able to troubleshoot any issues over the phone with confidence and clarity.
It’s also wonderful to know that your shutters have consistently met expectations and that you’re happy with the final results. That’s exactly the experience we aim to deliver every time.
If there’s ever anything more we can assist with, we’re always here to help. Thanks again for your continued trust and support.
Kind regards,
The Shutter Store Team
Reply from The Shutter Store
Hi Ken,
Thank you for your review. We’re really glad to hear that you found our follow‑up and verification process helpful, and that the ordering experience was nice and easy. Making things simple and clear for our customers is exactly what we aim for.
If you need any support as your order progresses, we’re always here to help.
Kind regards,
The Shutter Store Team
My shutters look great and are of good…
My shutters look great and are of good quality. Pretty easy to install with great directions and all shutters being marked. Very good value.
27 December 2025
Reply from The Shutter Store
Hi Connie,
Thank you so much for your wonderful review.
We’re thrilled to hear that your shutters look great and that you’re happy with the quality. It’s fantastic to know the installation went smoothly and that the clear instructions and labelled parts made the process easier for you.
We’re also delighted that you found the shutters to be great value — that’s exactly what we aim to deliver.
If you ever need any assistance in the future, we’re always here to help. Enjoy your new shutters.
Kind regards,
The Shutter Store Team
Resolution about concerns with a shutter order
After had a concern about shutters we received, our matter was addressed by Kaomi who made efforts to research and clearly understand our concerns. She offered alternative solutions from which to resolve our concerns and quickly followed thru with our desired option.
12 March 2026
Unprompted review
Reply from The Shutter Store
Hi Mike,
Thank you so much for your thoughtful review.
We’re really pleased to hear that Kaomi was able to take the time to fully understand your concerns and explore the right solutions with you. Providing clear communication, genuine support, and prompt follow‑through is exactly what we aim for, so it’s wonderful to know this was reflected in your experience.
Thank you again for sharing your feedback and for choosing The Shutter Store. If you ever need anything else, we’re always here to help.
Kind regards
The Shutter Store Team
Couldn't be happier
Couldn't be happier. The American Wood shutters are beautiful. These are nicer than the shutters at my local high-end window covering store. The finish (bright white) is perfect. They made it all the way to Michigan without a scratch. I ordered enough shutters for 10 windows and was able to install them all in one day, by myself. Spend $30 and get a laser measure, it makes ordering much easier. Every frame fit perfectly. Also, the freight company was wonderful. My order came on a pallet, and the brought it into my garage for me.
8 March 2026
Unprompted review
Reply from The Shutter Store
Hi Dan,
Thank you so much for this incredible review.
We’re thrilled to hear how happy you are with your American Wood shutters. It’s wonderful to know that the quality exceeded even what you’ve seen at high‑end local stores — that’s a huge compliment and means a lot to our team.
We’re also delighted that the bright white finish was perfect, everything arrived in Michigan safely, and that installation was smooth enough to complete 10 windows in a single day — that’s impressive! A laser measure truly is a great tip for ensuring precise measurements, and it’s great to hear every frame fit perfectly.
We’re glad the freight company provided excellent service as well and that delivery right into your garage made the process even easier.
Thank you again for choosing The Shutter Store and for sharing such detailed, thoughtful feedback. If you ever need anything else, we’re always here to help.
Kind regards
The Shutter Store Team
I got the American vinyl shutters
I got the American vinyl shutters. I got a small order to test it out. The shutters are perfect and super easy to install.
6 March 2026
Unprompted review
Reply from The Shutter Store
Hi Dominique,
Thank you so much for your review.
We’re really pleased to hear that you’re happy with the American vinyl shutters and that your test order exceeded your expectations. Knowing that you found them perfect and super easy to install is exactly what we love to hear.
Thank you for giving us a try — and if you decide to place a larger order or need any help along the way, we’re always here to assist.
Thanks again for choosing us.
Kind regards
The Shutter Store Team
Nice Shutters
The process is so simple as long as you are good with a tape measure. The service is exceptional and the product itself is simple to install with basic tools. The finished product is excellent.
5 March 2026
Reply from The Shutter Store
Hi Jason,
Thank you for your fantastic review.
We’re delighted to hear that you found the process simple and straightforward, and that the measuring and installation felt manageable with just basic tools. That’s exactly the kind of experience we aim to deliver.
It’s wonderful to know that our service stood out to you and that you’re happy with the finished shutters — hearing that the final result is excellent truly makes our day.
Thanks again for choosing The Shutter Store. If you need anything at all in the future, we’re always here to help.
Kind regards
The Shutter Store Team
Reply from The Shutter Store
Hi Darrell,
Thank you for your review.
We’re really glad to hear that you found our communication clear and helpful. Providing supportive guidance throughout the process is something we really prioritise, so your feedback means a lot to the team.
Thanks again for choosing The Shutter Store — if you need anything else at all, we’re always here to help.
Kind regards
The Shutter Store Team
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