The personal attention by Cinthia was essential in being able to walk through the website and order the necessary sizes and features I needed. Not sure I would have been able to do it correctly w... See more
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So far this has been a positive experience. My window trim was difficult to measure (wood profile) but consultant Bernice made the task workable. I am so excited for delivery day and hopeful for inst... See more
Company replied
There is no better place to buy shutters. EXTREMELY polite and helpful people that take care of you like family. Helpful before and after the sale and are happy to answer any questions you might have... See more
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All my questions answered. Someone responded to an email question a whole lot sooner than anticipated and then when ordering also assisted to help make sure what I needed was provided.
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Company details
About The Shutter Store
Written by the company
Established back in 2009 in Las Vegas, Nevada, The Shutter Store stands as a leading provider of top-quality DIY shutters. We’re all about bringing more style and functionality to America’s living spaces, without breaking the bank.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Contact info
6000 S Eastern Ave, NV, 89119, Las Vegas, United States
- 888-753-8290
- help@theshutterstore.com
- theshutterstore.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Thank you for checking with me before…
Thank you for checking with me before order was completed. This is my second time ordering. Very happy with my shutters.
Thank You !
28 April 2025
Reply from The Shutter Store
Thank you for your review, Scott!
We're so glad to hear you're happy with your shutters and appreciate you coming back for a second order. It's always a pleasure to assist, and we truly value your continued trust in us. Thank you for your support.
Kind regards,
Lily
The Shutter Store
Keomi was very helpful
Keomi was very helpful - one of the best customer service experiences I’ve ever had!
25 April 2025
Reply from The Shutter Store
Thank you so much for your kind feedback, Erik!
We’re thrilled to hear that Keomi provided such a positive experience. Delivering exceptional service is something we truly value, and it’s wonderful to know Keomi made such a strong impression. We’ll be sure to share your comments with her, in the meantime, please continue to spread the word!
Kind regards,
Lily
The Shutter Store
Ordering shutters
The instructions to measure and order were easy. The follow up confirmation was clear and reassuring.
22 April 2025
Reply from The Shutter Store
Thank you for your feedback, Juan!
We’re so glad to hear that the measuring and ordering process felt easy and that the follow-up confirmation gave you confidence. We are here to assist every step of the way and we truly appreciate your support!
Kind regards,
Lily
The Shutter Store
The care they take to get it right is…
The care they take to get it right is amazing. The quality and craftsmanship is great. They work with you to make sure the dimensions are correct and walk you through the process. Installation has been super easy and they look amazing.
21 April 2025
Unprompted review
Reply from The Shutter Store
Thank you Steve for your review!
We're thrilled to hear that you had such a positive experience, from the attention to detail and craftsmanship to the ease of installation. It’s always our goal to make sure everything fits perfectly and that you feel supported throughout the process. We truly appreciate your feedback!
Kind regards,
Lily
The Shutter Store
It was my 2nd time ordering
It was my 2nd time ordering, so that made things go very quickly, but the phone interview follow up is probably the best part. Both times I've ordered, the agent was very good about asking the right questions. This particular time, my center rail was at 1/3 height and I thought I was OK with it, but after discussing on the phone realized that I really wanted a center rail. I would not have considered changing that decision previously and was thankful for the interchange.
17 April 2025
Reply from The Shutter Store
Thank you so much for your thoughtful feedback, J!
We're really glad to hear that your second experience was even smoother and that the confirmation call helped clarify your needs. We truly appreciate you coming back to us and sharing your experience!
Kind regards,
Lily
The Shutter Store
Great customer service
The customer service was very helpful in helping me understand my order and what they have to offer.
15 April 2025
Reply from The Shutter Store
Thank you for review, Edward!
We're so glad to hear that our customer service team was able to assist you and provide clarity on your order and our offerings. Helping our customers feel confident and informed is always a top priority. If you have any further questions or need additional support, we're just a call or message away!
Best regards,
Lily
The Shutter Store
The ordering transaction was fine…
The ordering transaction was fine overall, but the order completion wasn't. The wrong-sized frame (nearly a foot off) was shipped and getting it corrected was a chore, with multiple emails and calls required to generate attention to their error. I was ultimately assured a correct frame would be expedited. That didn't happen and, nearly three weeks later, I am awaiting its arrival.
1 March 2025
Unprompted review
Reply from The Shutter Store
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and the inconvenience this has caused. This is certainly not the level of service we aim to provide.
We’d love the opportunity to look further into this and get it resolved as quickly as possible for you to earn your 5 star review. At your earliest convenience, please contact us and provide us with your order information.
We appreciate your patience and look forward to making this situation right for you.
Kind regards,
Lily
The Shutter Store
Excellent customer service!
Excellent, friendly service from the representative that called to verify the order. Very knowledgeable and thorough to make sure the item will fit properly. Catches mistakes and corrects before shutter is made and shipped!
29 March 2025
Reply from The Shutter Store
Thank you for your kind words, David!
We're thrilled to hear that our representative provided excellent and friendly service while verifying your order. Ensuring the perfect fit is our top priority, and your participation in the process is key to catching any potential mistakes before production. We truly appreciate your attention to detail and look forward to assisting you again in the future!
Kind regards,
Lily
The Shutter Store
Reply from The Shutter Store
Thank you Walter for your review!
We're delighted to hear that our staff was helpful, courteous, and knowledgeable. Providing excellent service is always our top priority!
Kind regards,
Lily
The Shutter Store
Ease of ordering
Ease of ordering. Great communication and quick shipping and tracking.
4 March 2025
Unprompted review
Reply from The Shutter Store
Thank you for your feedback Jaxton!
We are happy to hear you found our ordering system easy to navigate and that our communication and shipping met your expectations. We appreciate your support!
Kind reagards,
Lily
The Shutter Store
Experience
Communication was not as expected, however overall experience was very positive.
7 March 2025
Reply from The Shutter Store
Thank you for your feedback, Mark.
We are happy to hear you had a pleasant overall experience. We would love to know what we could have done to make your experience better and earn your 5 star review.
We appreciate you and look forward to continue serving you with all your future shutter needs.
Kind regards,
Lily
The Shutter Store
The Website is informative and straight…
The Website is informative and straight forward. Keomi Castro & Laura Ramos are very professional & take it to next level providing excellent customer service.
I’ll be ordering additional plantation shutters in the near future.
6 March 2025
Reply from The Shutter Store
Thank you Terry for your wonderful review!
We're happy to hear that you found our website helpful and that Keomi and Laura provided excellent service. We truly appreciate your support and look forward to assisting you with your next plantation shutter order!
Kind regards,
Lily
The Shutter Store
Reply from The Shutter Store
Thank you for your wonderful words, Eden!
We're thrilled to hear that Laura provided great recommendations for your shutter project! We'll be sure to share your wonderful feedback with her. Thank you for your support!
Kind regards,
Lily
The Shutter Store
Reply from The Shutter Store
Thank you for your review, Bryan!
It has been our pleasure assisting you with your shutter order. Thank you for your support!
Kind regards,
Lily
The Shutter Store
They are patient
They are patient. Patience is becoming very rare these days. (along with almost every other positive quality) Also answered all my questions and concerns
28 February 2025
Reply from The Shutter Store
Thank you for your review, James!
We truly believe that great service starts with patience and understanding. We're glad we could answer all your questions and make the process smooth for you. We appreciate your support!
Kind regards,
Lily
The Shutter Store
The shutters are beautiful…
The shutters are beautiful! Easy to install! Great customer service!!
25 February 2025
Unprompted review
Reply from The Shutter Store
Thank you for your kind words, Tina!
We're thrilled to hear that you love your shutters and found them easy to install. Providing great customer service is our priority, and we truly appreciate your support. Enjoy your beautiful new shutters!
Kind regards,
Lily
The Shutter Store
Cinthia
Your shutter rep, Cinthia, did a very thorough job getting my measurements right and was very helpful with my order.
24 February 2025
Reply from The Shutter Store
Thank you for your wonderful feedback, Herbert!
We're so glad to hear that Cinthia provided thorough and helpful support with your measurements and order. We'll be sure to share your kind words with her. Please know we are here for you every step of the way!
Kind regards,
Lily
The Shutter Store
The Shutter Store always does a great…
The Shutter Store always does a great job! I have been slowly replacing all of my shoddy blinds with custom shutters - they look beautiful.
22 February 2025
Reply from The Shutter Store
Thank you so much for your support, James!
We're delighted to hear that you're loving your custom shutters. It’s always a pleasure to be part of your home transformation! Looking forward to working with you on your next project.
Kind regards,
Lily
The Shutter Store
Great product
Great product, super easy to install, I have done 4 now two being 4 panel Tiered units and the customer agents are great.
21 February 2025
Reply from The Shutter Store
Thank you for your review!
We're thrilled to hear that you've had such a great experience with our product and customer support. We appreciate your continued trust in us!
Kind regards,
Lily
The Shutter Store
Reply from The Shutter Store
Thank you for your review, Arthur!
Providing excellent service is always our main priority. Thank you for trusting us with your shutter order, we are here for you every step of the way!
Kind regards,
Lily
The Shutter Store
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