theshopathome.com Reviews 

184
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the ordering process is smooth and that items arrive quickly within a few days. Many buyers are pleased to find that the appliances function properly and provide great value despite being ex-display models. However, some customers also noted significant difficulties regarding communication and the lack of a working phone number for support. A few people experienced frustrating issues with damaged goods, missing components, or appliances that failed shortly after delivery. People frequently mentioned that getting responses to emails was extremely difficult when trying to resolve these problems.

What people talk about most

Product

Consumers find product to be ambiguous with vastly differing experiences regarding quality and condition.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, reflecting a high level of... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly between customers. On... See more

Customer communications

Customers had negative experiences with contact, consistently reporting frustration over missing phone... See more

Customer service

Users describe ambiguous interactions with customer_service, as opinions are sharply divided. Many reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I did not received the computer that I have ordered. It came in a very dissatisfactory condition. When I unpacked the product there were crumbs all over the PC keyboard! Also it came with minor dama... See more

Rated 4 out of 5 stars

Excellent American fridge freezer at a very good price. Condition was ‘like new’ albeit ex display but was in really good condition. The service was excellent less the delivery. The texts and emails t... See more

Rated 4 out of 5 stars

Very good price for a display model TV. 12 month warranty, no noticeable marks on the TV and a saving of £250 over new. Lost a star because the packaging was ok, but no better and it was sent with... See more

Rated 1 out of 5 stars

The dryer didnt work. I was told to examine it in front of delivery men who couldn't wait to leave quick enough. They refused to wait. Had a heatwave so didn't need to use it. Tried it yesterday onl... See more



Contact info

2.9

Average

TrustScore 3 out of 5

184 reviews

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2.9

All reviews

(184)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommend 100%

I have to admit, despite the lack of communication through emails, if you want to get in touch use the chat on the website and someone will respond to you quite fast. I’ve ordered an american fridge freezer grade C which I was worried would have a lot of visual marks. To my surprise the fridge had only one scuff, easy to hide. The fridge it self works absolutely amazing! Despite slower communication it was delivered 4 days after placing the order. Overall I would recommend. Great product and great price!

23 March 2026
Unprompted review
Rated 1 out of 5 stars

WARNING DO NOT BUY FROM SHOP@HOME

brought a tumble dryer, it soon developed a fault ,it was noisy and leaking water from the bottom ruining a Newley laid floor, contacted via email and at first got a quick response asking further details which i sent then nothing despite many further emails looking like i will have to take it further , small claims or through bank.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

I just had a very positive experience…

I just had a very positive experience with THESHPATHOME's customer service. I ordered two pairs of headphones a few days ago, which were delivered very quickly. Since one pair had a manufacturing defect in the microphone, I requested a return today via email. Customer service refunded me the full purchase within an hour, without me having to return the headphones. Therefore, I believe they offer excellent value for money, fast delivery and outstanding customer service.

12 March 2026
Unprompted review
Rated 4 out of 5 stars

Very good price for a display model TV

Very good price for a display model TV. 12 month warranty, no noticeable marks on the TV and a saving of £250 over new.

Lost a star because the packaging was ok, but no better and it was sent with the wrong stand. I would expect the correct stand to be sent the same day the issue was raised but it wasn't and then when it did arrive, it had the wrong screws. Luckily I found some in the garage that fitted.

23 February 2026
Rated 3 out of 5 stars

I did not received the computer that I…

I did not received the computer that I have ordered.
It came in a very dissatisfactory condition. When I unpacked the product there were crumbs all over the PC keyboard! Also it came with minor damage and it should have been a 2018 model instead I have received a 2017 model.

23 February 2026
Rated 1 out of 5 stars

Brought a ex display dishwasher arrived…

Brought a ex display dishwasher arrived fine, look ok, a few scuff mark no biggie, worked fine for a few months then broke with error code F41, contacted company was told a replacement would be sent luvly jubly! Replacement arrived, it didn’t look as nice as my previous dishwasher sadly but it seemed to be working however dishwasher rack is really bent. I contacted company was told to bend the spokes back which has resulted into more damage. Now I am in limbo as they have seized contact so very disappointing. Companies like this is why people buy brand new so very sad & frustrating.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Shit customer service

Shit customer service. Bought an oven. It’s faulty have sent numerous emails and had one useless reply. Don’t recommend.

27 February 2026
Unprompted review
Rated 4 out of 5 stars

Perfect bought a laptop fresh brand new…

Perfect bought a laptop fresh brand new very happy nothing seems wrong so yes very pleased delivery took 7 days tracking available on the 3rd day delivered one day early... Great thank you will definitely check out the store again..

22 February 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ very happy

⭐️⭐️⭐️⭐️⭐️ very happy. Great product. Fast delivery! Saved a decent amount of money. Item was as described. Customer service was excellent. The delivery team were friendly and delivered the item into a room of choice.

30 January 2026
Unprompted review

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