Cannot fault anything. A very user friendly site, great choice of rugs, delivery well within specified time. And such good value, I wasn’t expecting such a good quality carpet at such a reasonable pri... See more
Company replied
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See what reviewers are saying
First of all, I apologize for the misunderstanding. this review is not new and was made before you gave away the high priced carpet. Thanks. You understood my grievance and helped, and without hesi... See more
Company replied
Recently ordered the Miami cream rug, very pleased with the product. Actually it is much better than I thought, the rug loooks fantaastic, colours are more vibrant and lively than it looks on the br... See more
Company replied
I emailed the company to check when I could expect my rug. Within minutes I had a reply from Lucy. She explained the delay and offered an alternative which I was happy to accept. Rug received within... See more
Company replied
They keep send email order match
They keep send email order match! but order still not here
25 March 2025
Unprompted review
Scam
This business is a scam. Placed an order, payment sent, haven't received the goods.
Looking at the date of the posts by the business and the date on the reviews, looks like they rannout of business a year ago. They are no longer delivering the goods or answering requests. They still take your money though.
They are impossible to contact.
25 February 2025
Unprompted review
Just what the picture was like & very…
Just what the picture was like & very quick delivery. Absolutely love my new rug, thank you.🤩💖
18 March 2024
Unprompted review
Absolutely beautiful rug
Absolutely beautiful rug, very good quality....Perfect for the lounge and easy to clean so ideal for when the dog comes in with wet feet.
2 February 2024
Unprompted review
Genuine ? Contact details please
I have sent numerous emails and left numerous voicemails, no one ever got back to me and now it seems that the email address is not valid any longer , can't get through.
If you are a genuine company, why are these not working any longer, what is your genuine phone number and email address please.
9 October 2023
Unprompted review
Thrilled with my purchase from this…
Thrilled with my purchase from this carpet store – the colors and sizes are perfect!
25 September 2023
Unprompted review
I’m still waiting for my order keep…
I’m still waiting for my order keep sending e mails ordered in March
5 August 2023
Unprompted review
Order a rug from this company
Order a rug from this company. Since the 11/04/2023 I didn’t receive it. I try to email them and call them no response. Is a scam 😡
11 April 2023
Unprompted review
It didn't arrive the next day .
Apart from it arriving in 3 days and not next day all is good.I like the rug very much.Having emailed the Rugs they kept in contact about the delivery.
27 July 2023
Unprompted review
I ordered a runner and rug the runner…
I ordered a runner and rug the rug came, but still waiting for the runner, i have been waiting 3 months. Im disgusted with the service they have even stopped replying to my emails
30 April 2023
Unprompted review
I ordered a rug on the 4th Jan 2023.. No Rug to be seen
I ordered a rug on the 4th Jan 2023. I contacted them in April and they reassured me that the rug was on back order and would be with me shortly. It's now July I still have no rug and it's been 180 days so PayPal will not open a case. I'm unsure how to go about this. Absolutely LIVID. Quite frankly trust pilot and PayPal let me down.
21 July 2023
Unprompted review
Stay away!
Has this company fallen off the face of the earth?
Ordered a rug months ago, can't get an answer by email and no contact info listed.
Appalling, someone should have got in touch to let me know what's happening!
21 July 2023
Unprompted review
Poor service with rugs that never…
Poor service with rugs that never turned up after waiting 6 months. Also no customer service or refund.
4 June 2023
Bought two matching rugs over £1000…
Bought two matching rugs over £1000 they delivered cheaper one and cancelled large one. Held my money for five months don’t buy off them
4 June 2023
COMPANY WENT INTO LIQUIDATION!
COMPANY WENT INTO LIQUIDATION!
Returned the rugs a few weeks back due to very poor quality, have never received the refund, as then appeared company went bankrupt.
5 July 2023
Unprompted review
Only given 1 star as I couShould be 0 stars
Only given 1 star as I couldn;t give a zero. Ordered rug at the start of April, still not arrived and compny appears to have gone bust
5 July 2023
Unprompted review
No rug delivered No refund received.
4 June 2023
Very poor service
4 June 2023
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