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TheRugShopUK Reviews 

605
•
TrustScore 4.5 out of 5

4.5

Rug Store
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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are reasonably priced, beautifully coloured, and look even better in real life than promotional pictures online. Shoppers deeply appreciate the exceptionally quick delivery times, noting that orders always arrive promptly, securely wrapped, and exactly as described in the listing. Some reviewers were not happy with product issues, noting occasional problems such as items arriving badly damaged, fading colours, or fraying edges after a few months of use. However, a small portion of people felt frustrated by unexpected delivery delays, missing tracking information, or complicated return arrangements.

What people talk about most

Product

Reviewers mention positive feedback about product quality and description accuracy. Consumers consistently... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the quick shipping times... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well made,... See more

Order

Clients share positive opinions on order, highlighting a straightforward and simple checkout process.... See more

Price

Reviewers highlight positive aspects of price, noting that products are reasonably and competitively priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more

Rated 5 out of 5 stars

I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more

Company replied

Rated 5 out of 5 stars

Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patie... See more

Company replied

Rated 5 out of 5 stars

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more

Company details

  1. Rug Store

Written by the company

The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

605 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(605)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Value Rug Company

Searched around for a large deep rug and came across The Rug Shop great selection and great value with a super fast dispatch Highly Recommended 👍
(Order #1000046161)

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Order#2000065952

Order#2000065952
The rug is of a very high quality and very well made. The ordering process was very easy and we were kept informed about the delivery and the delivery was on time. Overall, we are very pleased with the product and service.We will be buying another very soon.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Great experience!

Order #1000046010...Great experience. Easy to order, updates at every stage of processing and delivery, and the rug was delivered within the given timeframe. We are really happy with everything, and the rug was much cheaper than elsewhere too. Thanks

24 October 2023
Unprompted review
Rated 5 out of 5 stars

All very easy

All very easy. Ordering was straightforward, I was emailed confirmation and told about delivery. I received the rug very quickly. The rug itself looks great and the quality reflects the price paid.
Overall I’m happy with the purchase and would shop here again.
Order 2000065857

25 October 2023
Unprompted review

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