Very helpful in the sales office (thank you John). I had a customer needing new heating elements in a Truma Combi the next day as they were due off on a trip around Europe. Items were shipped the sam... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I spoke to the sales team ref new elements for my Truma 2e combi i got all the info required and extra tips on how to replace them easily. Consequently I ordered the elements on Friday 22nd Aug 25 aro... See more
I ordered thermo techinics heating elements to replace Truma combi e heating elements on 3 day delivery - they arrived next day. I did a diy install which took around six hours - perfect fit & the... See more
I’m sorry that my review is late, my engineer removed the Truma combi boiler and took it to his workshop, he said the elements were fine to fit, and compatible the only comment he made was that there... See more
Company details
Written by the company
Thermo Technica have been designing and supplying replacement elements and boiler parts since the early 2000’s, and shipping them worldwide.
Contact info
4 BRUNEL BUILDINGS, BRUNEL ROAD, TQ12 4PB, Newton Abbot, United Kingdom
- 01626 211179
- sales@thermotechnica.com
- thermotechnica.com
4.7
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Thermo Technica
Thank you for your review Terence. Please let us know if there is anything else we can help with.
I could follow the order from you in…
I could follow the order from you in the mail, and everything was as promised. The electrical element worked exellently.
27 September 2023
Reply from Thermo Technica
Thank you for your review Kjell. We are happy to help.
Wasn’t sure which parts I needed but…
Wasn’t sure which parts I needed but really professional staff made the purchase really easy top rated company
18 September 2023
Reply from Thermo Technica
Thank you Keiran, if you need anything else in the future then please don't hesitate to get in touch.
Part arrived in good time and in good…
Part arrived in good time and in good condition.
Fitted easily.
Working as it should.
3 September 2023
Great service speedy delivery
13 August 2023
Goods arrived on time
Goods arrived on time, uf you did not give me the discount for first order.!
1 August 2023
Very impressive received the parcil in…
Very impressive received the parcil in 5days in NZ. Original part good quality works great.
24 July 2023
Product,delivery good,email responce poor
Ordered the item from there site as the picture and description matched my failed part perfectly,upon receiving my item I wad shocked to find it was different.i sent an email to them but no responce at all.but under my own research I found that this item was an upgraded part,and upon fitting the part it works perfectly.so I'm very happy with the product.but it would of been nice for a reply explaining this,it would of stopped me worrying and saved me a lot of time.
Communication on dispatch and delivery was excellent.
2 July 2023
Fast Delivery
Easy to order, good price and very fast delivery, much faster than advertised.
7 June 2023
Very quick to arrive and the website is…
Very quick to arrive and the website is excellent
6 June 2023
Thermo Technica responded fast and I…
Thermo Technica responded fast and I was able to track the package when it were in the hands of Royal Mail. But.... after it landed here in Iceland it took a long time to reach me. I received it on 16th of June.
I waited with my replay until I had received the package. All look well and long time waiting was not caused by Thermo Thenica ---- Thank you all.
1 June 2023
First class service
Reasonable price very professional service next day delivery parts a good fit and worked really well very pleased
11 June 2023
Good service and delivered so I could…
Good service and delivered so I could get the job done for a customer
8 May 2023
Reply from Thermo Technica
Thanks for the review and your custom! If you ever need anything again, you know where we are!
Best Wishes,
Samuel
A great replacement for my old Trauma
Bought a thermo technica boiler about a month ago for my motorhome. Direct replacement for my trauma 6e. A few small hiccups but having spoken to Malcolm all matters resolved quickly. Great value, great after sales service. At the moment can,t fault thermo technica
Thanks very much
25 April 2023
Reply from Thermo Technica
Hi William,
Thanks for the great review and your kind words! I am so pleased that we were able to help you.
If you ever need anything again, you know where we are!
Best Wishes,
Samuel
Excellent fast service
2 May 2023
Beware Combi 6DE NOT Truma
We were looking for a Truma Combi 6DE, when this website came up. The product appears on their website and is almost exactly same in appearance. They label their own product as Combi 6 DE. In the small print detail it is now described as ‘similar to’ Truma Combi 6DE. Sold at a slightly cheaper price as a genuine Truma.
We purchased this product under the belief that this was a Truma product as it was advertised as a Combi 6DE annd the Truma trade mark is used ancross the website. Our bad!
We got sent their own branded Combi 6DE. We did not bother taking it out of the box and sent it straight back.
This is NOT a Truma Combi 6DE, it is this companies own version. Very inferior in quality in our opinion. For a couple £100 extra, get the genuine version!
13 April 2023
Unprompted review
Reply from Thermo Technica
Dear Faith,
Thank you for sharing your experience with us. We apologise for any confusion caused regarding the product you were looking for and the one you received. We understand how important it is to receive the exact item you intended to purchase.
After reviewing your feedback, we'd like to clarify a few points. Our website does offer a product called "Combi 6 DE," which is labeled as an equivalent to the Truma Combi 6DE. While the appearance of the product may be similar, we do state that it is not an exact Truma product but an equivalent alternative.
We strive to provide our customers with a range of options to suit their needs and budgets. Offering alternatives helps us cater to a wider audience while ensuring transparency about the specific product being purchased. We apologise if this information was not sufficiently clear during your browsing experience.
We regret any disappointment you may have felt upon receiving our own branded Combi 6DE. We understand that you were specifically looking for the Truma Combi 6DE, and we apologise for any inconvenience caused. We appreciate your decision to return the product.
If there is anything else we can assist you with or if you have any further questions or concerns, please do not hesitate to contact our customer support team. We are committed to providing the best service possible and want to ensure your satisfaction.
Thank you for bringing this to our attention, and we appreciate your feedback.
Best regards,
Thermal Technica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.