Thermomate Reviews 

UNABLE TO GET REFUND. I bought a 5.5kw water heater which I found out was unsuitable before it arrived. I have tried multiple times to return this via their website and by emailing directly but they have been completely unresponsive other than one contact where they requested a video of the unopened box. I sent this but received no reply. Very frustrating and expensive mistake to use this company.

I bought the 36" built in ceramic digital cooktop with 6 burners in February 2025. I have used electric cooktops, basic ceramic cooktops, and gas ranges as cooktops or as full blown ovens for over 60 years. When the cooktop in my kitchen went out in 2024, I limped along using two burners out of it that worked feeding 6 people for over a year as I could not afford the prices of a new cook top. I was finally able to get myself in a position that I could buy one. In the end, I had to finance it through Affirm to be able to get a low monthly payment I could afford to be able to purchase this cooktop. I was leary of it because of reviews I had read about the experiences of others but it had all the features I truly wanted. I am here to say my experience has been fantastic. This cooktop can be locked so my grandchildren, who live with me, can not easily turn it on, and my cats can not turn it on. It has a grill in the middle of four burner areas that can serve as a small burner or one big burner right in the center of the cooktop that you can choose to have the whole grill or just a smaller burner, works fantastic for any grill pan where you can cook right on top of extremely easily and you have plenty of room when you are using all the other 5 burners. In conjunction with the option of having a grill or just a small burner, there are four other burners, one is small, one is inbetween small and medium, one is medium and one is large which is a dual burner. The large burner can be used as a small burner or a large burner big enough to hold a large skillet that will hold at least 3- 4 medium size pork chops. The burners are digital so you simply hit + or - to select your temperature setting. It heats up really fast and cools down pretty quickly. While it is cooling down if blinks an H to remind you the burner still has heat. It is extremely easy to keep clean and looks extremely attractive in my kitchen. It is almost completely flush to the counter top and cleaning around it is a breeze. I was able to install it myself in about 2 hours as I am a read all the instructions kind of a person. Recently, a pot was dropped on it and cracked the top. So, now I only have the outside burners on the left that I can use safely. Unfortunately, the crack is spreading slowly. I am very dismayed at it breaking from the pot dropping on it but it breaking is operator error. If you are looking for a sleek, classy and highly functional cooktop for a reasonable price, this is the one. It heats up quickly and cools down the same way. I also has a timer that is very efficient to help keep track of different foods you are cooking so you do not over or under cook them. You can cook in at least 5 different skillets or pots at one or 4 with a grill rocking in the middle. This makes it extremely fluid to make large get together meals in a snap. If you read other reviews, like I did and you aren't sure if this model is for you, I will buy another one, once I am able, as I am very impressed with how well it functions and how well it echos a gourmet cook feeling to my kitchen. You will not regret your purchase! I love it and I have used a lot of different ovens and cooktops over 60 years, even in restaurants, and this one I will buy again. If you like to cook, this one is a keeper!

On January 23, 2026 I ordered a Thermomate Tankless Electric On Demand Instant Hot Water Heater - 240V | 8kW for about $200 to heat the water for a small kitchenette and a powder room. We received it several days later. As our construction project, like all projects, was unpredictable, we couldn't install the model until a little over 30 days after receiving it. The model, which indicates it should be able to reliably heat the water for two faucets, could not heat the water for even one faucet above luke warm and then only if we turned the water pressure way down on the hot water supply line. When I called Thermomate to return the unit, they refused to take it since it was a few days past the 30 return period. Alternatively, I ordered a 40 gal water tank for $400 which works very well. But now I have a useless on demand water heater that I paid $200 for. Next time I'll buy from Home Depot or Lowes or another supplier that has a reasonable return policy of 90 days or so.

I bought & installed a gas convection wall oven last fall during a kitchen remodeling. After 5 months, I had a problem lighting the pilot & keeping it lit during baking, when it would prematurely shut off. After contacting customer service, reporting the problem and submitting necessary paperwork, I received a new oven replacement today. I found Anna (service rep) handled my claim efficiently and was knowledgeable. I appreciate how fast the problem was resolved. Thanks Anna!

The oven was a affordable, cute, more analog than most so less to break down. You can take the cooking chamber out of it to wash! It's the nicest stove I've ever owned. Works incredibly well.
It was packed beautifully with lots of wood around it. It came in three days after ordering!

trhermomate customer service is poor. purchased a unit had it arrive plumber unboxed the unit only to find out the unit needs a stainless steel sleeve for venting. Incompatible with the PVC vent on current unit. contacted Thermomate and provided all details needed to receive a return authorization number. Theremomate replied I have to pay to ship the unit back to them and pay a 20% restocking charge. I then filed a dispute with my Credit Card indicating they RECOMMENDED the sleeve NOT THAT IT WAS REQUIRED! and that it took both a plumber and an HVAC installer to install the unit. Then when I said I would file a dispute the customer service people indicated couldn't return the unit at all. Blackmail I guess when you use a D+ rated company from the BBB this is the treatment you get

The worst product and customer service.

Thermomate will not honor their warranty. Do not buy from them. They also lie to you in their correspondence. We have a brand new Thermomate wall oven that does not work right out of the box. My family bought it for me as a gift, they bought it online. It arrived sealed in original carton, foam and plastic. But once we got it connected to electricity we discovered that the touch control panel was defective. We contacted Thermomate and were told to send copy of receipt, video of non-working condition, and we'd be able to get a replacement. NOT TRUE. We sent what they asked for plus a photo of the box. Because my family bought it on ebay they say they will not replace it. They said they only sell on Amazon and won't honor warranty if bought anywhere else. But I caught them in their lies - they sell to Home Depot, HD, Bed Bath & Beyond and other retailers. They should honor the warranty on ANY product new out of the box. Their website doesn't say they limit their warranty coverage to only authorized retailers and they don't list the places they will honor warranty for.

They sent me a tankless zero10 propane water heater
I installed it on an outside wall. The hot water outlet valve was bent to 45 degrees. It hasn't fired even after removing the cover. There is no communicating with this company so far- thru email or calls. I am hoping they will send a tech out to get it going

Website promised "30 day hassle free" returns. It has now taken multiple emails, many of which were ignored, to try and request one. First they requested "pictures and videos" of the unit. (??) Then, responses like this "we hope that you do not return it, we will not be able to resell it after you return it, which will be a great loss." First they said I would be responsible for shipping. Fine. THEN they said I'd be charged for "product depreciation," claiming that's according to their 'return policy," something they have not been able to share with me. STILL they have sent no information on where to send the unit. Definitely NOT "hassle free"