I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... See more
Company replied
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See what reviewers are saying
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... See more
Company replied
The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE... See more
Company replied
Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
66 E. Walton St., 60611, Chicago, IL, United States
- (312) 626-0340
4.0
Great
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from The RealReal - Chicago
We're glad you love it! Thanks for your positive feedback, we appreciate you sharing your experience.
All went very well!
19 July 2025
Reply from The RealReal - Chicago
We're happy to hear that everything went well for you! Thank you for your positive feedback, we appreciate it.
I’m still waiting to hear back from…
I’m still waiting to hear back from customer service. I purchased a Vince dress that was listed as a medium, but the dress I received is a large. I’ve sent proof to customer service but haven’t received a reply or resolution. Very disappointed!
18 July 2025
Reply from The RealReal - Chicago
We’re so sorry you received your item in the incorrect size and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Always a Great Experience
Every purchase I have made has been exactly as advertised - best way to purchase the gently used items.
16 July 2025
Reply from The RealReal - Chicago
We're happy to hear that your purchases have consistently met your expectations. It's great to know we're a reliable source for gently used items. Thanks for your positive feedback!
Great company
Great company. Professional, knowledgeable and fair. I have purchased and sold luxury items, very pleased.
11 July 2025
Reply from The RealReal - Chicago
We're happy to hear that you had a positive experience with us! It's great to know that you were pleased with our professionalism, knowledge, and fairness. Thank you for your feedback.
Reply from The RealReal - Chicago
We're happy to hear that you loved your new shoes! It's great to know they were even better than you expected. Thanks for the positive feedback.
Reply from The RealReal - Chicago
We're so glad you love the shoes! Thank you for letting us know about your positive experience!
LOVE MY ITEMS..
LOVE MY ITEMS... AS DESCRIBED FLAWS AND ALL... SHIPPING ITEMS IN A TIMELY MANNER AND GREAT COMMUNICATION VIA TRACKING
25 June 2025
Reply from The RealReal - Chicago
We're so glad you love your items and that they met your expectations! We appreciate your positive feedback regarding our timely shipping and tracking communication.
Reply from The RealReal - Chicago
We're happy to hear that the dress matched the description and arrived ahead of schedule! Thank you for your positive feedback; it means a lot to us.
Reply from The RealReal - Chicago
We're happy you liked the jacket! We appreciate your feedback
Good honest hard working americans
18 June 2025
Reply from The RealReal - Chicago
We appreciate your positive feedback and are so glad you value our team's dedication and integrity. Thank you!
Love
Love, love, love my bag! The color is so beautiful, and the condition is perfect. Just the right size for me! I definitely would recommend this seller!
16 June 2025
Reply from The RealReal - Chicago
Thank you for your positive feedback!
Watch Consignment Experience
Claire's professionalism, knowledge, and friendly demeanor made my consignment appointment a pleasure. Her and Cora are always wonderful to deal with when I visit the Walton St. store.
15 June 2025
Reply from The RealReal - Chicago
We're happy to hear that your consignment appointment was a pleasure! We appreciate your kind words regarding the team's professionalism and friendliness. Thank you for your positive feedback!
I love the selections!
I love the selections and the quick shipping. Love the idea of use/re-use!
7 June 2025
Reply from The RealReal - Chicago
We're so glad you love the choices available and the fast shipping!
Reply from The RealReal - Chicago
Please email us at reviews@therealreal.com with details so that we can look into this further.
Where is my order
Where is my order? My order was expected yesterday Thursday,June 19 and it's Friday the 20th and still no order.
13 June 2025
Reply from The RealReal - Chicago
We regret to learn your order didn't arrive as expected. Please email us at reviews@therealreal.com with details so that we can look into this further.
never got the cartier ring or tracking…
never got the cartier ring or tracking or refund
please be careful they lie send genetic email
11 February 2025
Unprompted review
Reply from The RealReal - Chicago
We’re so sorry you haven't received your order yet and we're here to help. Please email us at reviews@therealreal.com with your order number and we'll sort this out for you ASAP.
The heels are wobbly and the shoes/…
The heels are wobbly and the shoes/ denim mules smell like sardines very fishy odor
21 May 2025
Reply from The RealReal - Chicago
We appreciate your feedback. We're sorry the heels feel wobbly and the mules have an odor. Please email us at reviews@therealreal.com with details for help. We'll look into this issue.
I love my new Valentino shoes and belt
I love my new Valentino shoes and belt. Great price and condition.
25 May 2025
Reply from The RealReal - Chicago
We're so glad you are happy with your new Valentino shoes and belt and that you found them at a great price and in great condition!
Reply from The RealReal - Chicago
We appreciate you sharing your feedback and are so glad you are happy with our service and product!
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