The Real Leather Co. Reviews 

Two zippers failed in just under two years on a $200+ bag. One lost a tooth and the other has a tooth that engages but separates with movement. Now the bag comes open and contents spill out. Just terrible.

The Leather Company's representative was helpful in processing my request and couldn't have been more patient with me.

Quick and easy responses

After owning this bag for less than a year, the lining tore badly. I brought this to the company's attention to see what could be done and they told me several things I found unacceptable.
First, there is only a 30 day return policy. There is no workmanship warranty and the extended warranty you can buy when you purchase is 1 year only.
Second, they said this was normal wear and tear. I have owned bags for close to 40 years and I have never seen issues like this.
I am well aware that I did not pay a lot for the bag relatively. However, although I did not expect great I didnt expect garbage either.

First let me say the leather backpacks are nice quality. I bought one for my grandson as a graduation gift. He decided he might like a smaller better. Liz was able to walk me through the entire process of returning and selecting another. Without her, I would have been frustrated because I needed a refund quickly before ordering the replacement. Time was extremely important. Liz responded to my emails promptly and eased my stress. I may need to buy me something because I was so expressed with customer service and product quality.

Update. The Real Leather Company had my review taken down because they claimed it to be harmful or illegal. Trust Pilot reviewed and needless to say put the review back online. Please do not buy from The real leather company.

Update, on April 14th they emailed to note that the return was not in the original packaging. I responded with, yes it is, I just opened it to inspect the bag. Today they emailed stating that the box I sent was empty.

Returned a bag to them over a month ago. They will not process my return because the warehouse can't verify my return. Bag was return original packaging. BBB gives them a D review. Do not buy from them.

I ordered a bifold leather wallet not knowing other color were available and contacted customer support via email and rigelle prompted adjusted order for another color I choose. Quick reply and help

I ordered “The Retro,” Messenger bag two years ago and absolutely love it and use it as my daily work bag. Recently, after overloading the bag, the metal clasp on the strap broke. When I reached out to see about ordering a new strap, Liz was able to help me get a replacement strap in the original color of my bag which isn’t even being run anymore. I was blown away at the prompt and excellent support I received. I will definitely continue shopping here in the future.

Sense of urgency customer service!!

Overall the customer service group and Liz, in particular, were prompt, accurate and innovative. I was searching for an item that was not in their on line catalog. After some email correspondence Liz was able to come with a solution that suited me very well.
I can recommend the Real Leather Company without any reservations.

The product ordered through The Real Leather Company was well designed and well made. It was exactly what I was looking for. Not only that, their communication throughout the ordering process was tremendous.

The lap top bags have made perfect gifts for our daughters when they graduated college. It was helpful for them to look professional by losing their college backpacks and carry an impressive leather laptop bag into their new workplace. Their customer support has real people that are very friendly and ready to help.

So it definitely didn’t look as advertised, it was extremely delayed getting here, and while walking down the street, one of the buckles broke! Then, as I was googling a cobbler or other skilled local who could help fix my bag which I loved so dearly, the second buckle broke! Not caught on anything, just flat broke off. The staples which connect the loop to the buckles just bent out of place. They both broke in the exact same way. Honestly, I’d love a replacement or a fix, because as painful as this experience was, the bag was beautiful, and I could tell the intent was to make something of value, it just didn’t work out because of(I think) one poor design decision. I respect the artistry, and while my review on the website wasn’t as kindly worded, the fact of the matter still stands, it broke almost immediately, less than a month of use (it was only gifted to me when I visited for christmas, which occurred around new years, and I only got around to transferring my stuff over two or three weeks after).
By the way, I know this review is late, I’m a busy person, so I didn’t think to leave one until recently. Thanks for your time.

I had a small issue with the bag that I ordered and when I inquired about a repair or replacement, Liz provided stellar customer service. Given the complexity of the issue, she provided thoughtful, genuine concern, provided accurate timelines and explanations of next steps, and kept me in the loop every step of the way. I particularly appreciated that she didn't promise the world right away and asked for details about the issue. Along with such a positive experience, It made me feel like the company cares deeply about their customers and craftsmanship, while also being a good steward of their resources. My experience made me incredibly glad that I made my purchase and I am happy to tell others about my great experience.

I purchased this gift for my brother and he absolutely loves it. I initially ordered a different bag and because he wanted something different I had to cancel the first order. Customer service successfully assisted my cancellation and I was able to order the one that he liked and now loves. Thank you!

The Real Leather Company shows what real customer service is all about. I had a small issue with a new duffel bag sending them pictures. They responded within 24 hours and took care of the issue immediately.
I recommend them highly not only for their customer service, but for the quality of their products!

Customer service was very quick answering any questions I had about my return. Rigelle Gomez was great as a rep.

Liz was the support representative who was helping me out, she was very timely with her responses and answered all of my questions.

Thought I was getting a real leather bag, and got a chemical smelling bag labeled “made in China” without any indication of authenticity included. The insert provided for care has a bunch of misspellings. I ordered from an Ontario company (or so I thought) to avoid dropshippers, but apparently got scammed. Would never have paid this much if I knew it was going to arrive like this. I own a real leather bag and the smell is completely different.

It’s so nice to actually communicate with someone live and work through your respective situation. Liz Duron was a pleasure to work with.. she was prompt, professional, and solution oriented. I was sent a new buckle to replace a defective one. I strongly recommend The Real Leather Company