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TherapetMD Reviews 2,717

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,498 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often noting its effectiveness in calming pets and resolving behavioral issues like inappropriate peeing or fighting among animals. Many people appreciate the quality of the items, finding them to be long-lasting and superior to other brands. The customer service is also frequently praised for being prompt and helpful, and the overall user experience, from ordering to product installation, is described as easy and efficient. However, some customers experienced issues with their orders, including receiving incorrect quantities or products that did not work as expected. A few other people also felt that the customer service was poor, citing slow response times or unhelpful interactions. Additionally, a small portion of people mentioned that the product did not work for their specific pet's needs or that they encountered problems with the diffusers themselves, such as units failing or overheating.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the product effective in calming their... See more

Quality

Reviewers mention positive feedback about quality. Many customers report that the product works effectively,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the quick receipt... See more

Customer service

Clients share positive opinions on customer service. Many customers report excellent and amazing service,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers found the product easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have two aging cats which urinate in inappropriate places. We were desperate to end this behavior, and at our wits end. We tried everything, but nothing was effective - until we found TheraPet!... See more

Rated 5 out of 5 stars

Therapet gives immediate results. I have four cats. Two adult males and two females under 1 year. One of the males was constantly trying the dominate the smaller female. Within 24 hours of plugging in... See more

Rated 5 out of 5 stars

We have four rescues and visiting dogs and there has been a definite calming effect. Little accidents have been reduced with the rescue dogs also which pleasing. Early days yet but I started with f... See more

Rated 5 out of 5 stars

I have been using these diffusers for a while now and they definitely calmed my cat down but after rescuing another cat I can only say thank goodness for them. I’m sure if I didn’t have them my cat an... See more


Company details

  1. Pet Supply Store

Written by the company

Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The product arrived quickly

The product arrived quickly. It's easy to install. We are waiting a few weeks to make a determination if it is working on the particular problem with one of our cats. Though we are seeing a difference in their early morning behavior.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

3 rowdy male cats

I have three male cats which are still currently intact. Two are brothers and one is a brother from another mother. Before getting therapet, they fought a lot and peed in all areas of the house. Since getting therapat my boys are much calmer they're not peeing where they're not supposed to! It has been a huge game changer! I recommend this to anybody who has cats that don't always get along.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product, it works!

Our cat Luna was intermittently urinating just outside her litter box, on the tile floor. It didn't seem to matter how clean or dirty the litter box appeared (and it's an automated box). Rugs and mats near the litter box are even more inviting, so we had done away with those. The Therapet diffusers have made a difference! She had one accident during the 2nd week of adding the diffusers (too soon), then again when I didn't notice they had gone empty. That's it! About 3 months in, and ordering more! I have not yet tried replacing the rugs/mats....baby steps. Also, this cat has been a mama's girl; but my husband has noticed that she is much more loving towards him now as well! Another bonus. :)
Using the Therapet subscription online appears easy to use, and can change shipment dates anytime, or cancel if wanted. And they give you a few days' notice before a shipment is sent. I didn't subscribe with my first shipment, but I have now!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Make the switch!

We’ve been using the leading brand for some years now and recently it just seemed to stop working. I found this and read in reviews that many others were in the same situation as me so I thought, why not, I’ll give it a try. So glad I did! 3 months in now and won’t go back to the previous brand. After just a few days my little boy’s anxiety started to shift. He hid less, came for his bedtime snuggles again, grooms his sister now instead of hissing at her and is generally back to being my beautiful baby. I can’t thank this brand and their formula enough!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been using these diffusers for a…

I have been using these diffusers for a while now and they definitely calmed my cat down but after rescuing another cat I can only say thank goodness for them. I’m sure if I didn’t have them my cat and the rescue cat would be fighting badly all the time. TherapetMD is making such a difference and they are so calm. They are not just tolerating each other, they are getting closer I have one in my living room and one in my bedroom I have ordered more to put in another room. They really do work so if you are having problems with your cats, I would definitely recommend you buy these. You won’t regret it b

3 April 2026
Unprompted review
Rated 4 out of 5 stars

I have only had one order

I have only had one order, but my dog has only had 1 accident in last month, instead of every day, am trying other things, but really happy so far, so have ordered more. Response to a question, was prompt,and helpful, so very happy with product.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Such a great product

Such a great product ! I have 2 male dogs, father and son who had a bad habit of peeing on the dining room floor. And also the living room floor. They both had anxiety issues and hated when I left the house. Once I purchased this, and the aroma was in the room , they started to act different. They seem more content and have stopped most of their barking and all of the chewing, especially their paws. The peeing is now done outside!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Was doubtful when I ordered

Was doubtful when I ordered, but could not believe the results. No more spraying, no more fights totally change in the house!! So thrilled. Told my sister about them she also bought several and told friends what a great find this is!!!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Yay TheraPet

TheraPet has calmed my Shih Tzu during thunderstorms and stopped peeing and most pooping in the house. These have worked wonders with a dog that was abused the first 7.5 months of her life.
Thank you TheraPet!

15 May 2025
Unprompted review
Rated 1 out of 5 stars

This crap doesn't work

This crap doesn't work. I have been trying to talk with someone and you can't reach anybody. The number on my cc isn't even a working number the recording says. Plus I emailed and sent numerous text with no prevail. This company is very shady. I also don't want any more shipments because they added me to auto ship for cheaper price. Im soon going to contact my cc and put a dispute in. They never respond

1 April 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hi Michelle,

We’re really sorry to hear about your experience. We completely understand how frustrating this must be, especially when you’re trying to get support and not receiving timely responses.

What you’ve described is not the level of service we aim to provide. You should absolutely be able to reach our team, get clear answers, and have full control over your subscription.

We’d like to fix this for you as quickly as possible. Please contact us directly at support@therapetmd.com with your order details and reference this review so we can.

We’re also taking your feedback seriously and will be addressing the issues you mentioned internally, particularly around response times and communication.

Thank you for bringing this to our attention.

Best Regards,
John of TheraPetMD

Rated 5 out of 5 stars

FINALLY!!!

I have tried a number of products to get one of my cats to stop being a bully. TherapetMD.com's cat calming kit has been the ONLY one that has worked. My big tom cat has stopped being a bully to the older female cat to the point that he will wait until she walks way from the food dish before he takes his turn, same thing happens with the water faucet in the bathroom. This has been an absolute miracle! I started using therapet's cat calming kit at toward the end of February 2026.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

I received the product an my cat…no refund!!

I received the product an my cat continued to spray, even sprayed on the duck diffuser itself. The money back guarantee is not true. They mailed me more refills, they I didn’t order. I have sent several emails asking for instructions on how to return the product. It’s been a couple weeks of back and for responses without giving instructions. They offered a partial refund, which i don’t want. Then asked for a picture of the product I’m returning…it’s been four days and no response.
Follow up…after the long delay tactics on 4/23 I was finally refunded my money for the unwanted refills.

13 April 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello Rocquel,

We’re really sorry to hear about your experience, especially how frustrating this must be when you were expecting support and a clear resolution.

This is not the experience we want for any of our customers. Our goal is always to honor our policies and provide clear return instructions when requested. We also understand your concern about receiving additional refills you didn’t intend to order, and we’d like to look into that right away.

Please reach out to us directly at support@therapetmd.com with your order details and reference this review so we can prioritize your case. We’ll make sure you receive proper return instructions and work toward a full resolution for you.

We also appreciate your patience and feedback, and we’ll be reviewing this internally to improve both our response times and overall support process.

Thank you for bringing this to our attention.

Best Regards,
John of TheraPetMD

Rated 5 out of 5 stars

Please sell Diffusers separately from liquid refills

I have 4 male cats and I was having an issue with some of them urinating on my bed and belongings. Occasionally they would act up with one another. I purchased two diffusers with four refills and subscribed for additional refills. Everything works great and did so from the moment the diffusers were plugged in. My only problem is the diffusers stop working after three months or so and you can not purchase replacement diffusers only. I have so many refills from the subscription it is crazy. Please sell replacement diffusers without liquid refills!!

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam alert… avoid at all costs.

Cats have never engaged in physical combat until I commenced using the therapy diffuser. I have utilized other diffusers with satisfactory results. However, I must express my dissatisfaction with this product, which I believe constitutes a fraudulent scheme. I strongly advise against purchasing this product. The customer service provided is notably sluggish and subpar. Obtaining a refund, even when adhering to their policy, proves to be an arduous task. This company exhibits a lack of professionalism and ethical conduct, prioritizing profit over the well-being of its customers. I strongly caution potential buyers to exercise caution and avoid this product.

6 April 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello Chris,

We’re really sorry to hear about your experience, especially when it comes to your cats’ well-being, which we know is the top priority. That’s certainly not the outcome we want for any pet parent.

While many customers see positive results, every cat (and multi-cat household) can respond differently, and in some cases, environmental changes can temporarily affect behavior. That said, what you’ve described is absolutely not something we take lightly.

We also appreciate your feedback regarding customer service and will be reviewing this internally to improve our response times and support experience.

Thank you for bringing this to our attention.

Best Regards,
John of TheraPetMD

Rated 5 out of 5 stars

Top quality

Top quality, excellent customer service. Have/had cats with toileting issues which seem to be resolved. I’ve now ordered the dog diffuser for too much barking (it’s stress related)

10 April 2026
Unprompted review

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