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TherapetMD Reviews 2,717

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,498 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often noting its effectiveness in calming pets and resolving behavioral issues like inappropriate peeing or fighting among animals. Many people appreciate the quality of the items, finding them to be long-lasting and superior to other brands. The customer service is also frequently praised for being prompt and helpful, and the overall user experience, from ordering to product installation, is described as easy and efficient. However, some customers experienced issues with their orders, including receiving incorrect quantities or products that did not work as expected. A few other people also felt that the customer service was poor, citing slow response times or unhelpful interactions. Additionally, a small portion of people mentioned that the product did not work for their specific pet's needs or that they encountered problems with the diffusers themselves, such as units failing or overheating.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the product effective in calming their... See more

Quality

Reviewers mention positive feedback about quality. Many customers report that the product works effectively,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the quick receipt... See more

Customer service

Clients share positive opinions on customer service. Many customers report excellent and amazing service,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers found the product easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have two aging cats which urinate in inappropriate places. We were desperate to end this behavior, and at our wits end. We tried everything, but nothing was effective - until we found TheraPet!... See more

Rated 5 out of 5 stars

Therapet gives immediate results. I have four cats. Two adult males and two females under 1 year. One of the males was constantly trying the dominate the smaller female. Within 24 hours of plugging in... See more

Rated 5 out of 5 stars

We have four rescues and visiting dogs and there has been a definite calming effect. Little accidents have been reduced with the rescue dogs also which pleasing. Early days yet but I started with f... See more

Rated 5 out of 5 stars

I have been using these diffusers for a while now and they definitely calmed my cat down but after rescuing another cat I can only say thank goodness for them. I’m sure if I didn’t have them my cat an... See more


Company details

  1. Pet Supply Store

Written by the company

Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Therapet gives immediate results

Therapet gives immediate results. I have four cats. Two adult males and two females under 1 year. One of the males was constantly trying the dominate the smaller female. Within 24 hours of plugging in the diffuser, the dynamic calmed completely. The male is much more calm and affectionate and the small female is more confident and less flighty. Had tried a generic without these results. I'm now a believer.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I purchased TherapetMD with high hopes…

I purchased TherapetMD with high hopes that it would work, but not fully confident. I am beyond pleased with the impact this has had on my dogs! Immediately they have been more calm and peaceful, but still playful. My dog used to go wild when other dogs or wild animals walked by the house. I just watched him lay on the couch and look out the window as a bunch of turkeys walked through our yard. I'm sold on the efficacy of TherapetMD!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

The TheraPet product speaks for itself

The TheraPet product speaks for itself. My Boston Terrier hasn't had many accidents since using the diffuser. And she's much calmer. It's nice to order a product and know it will do as it proposes.
Thank you TheraPetMD

26 April 2026
Unprompted review
Rated 5 out of 5 stars

These plug ins really do work and they…

These plug ins really do work and they last longer than the other popular branded versions. These plug ins also work as they have more than one pheromone.
My 3 girls are such happy cats since I started using Therapet and I have now signed up for their prescription so I know I will never run out again.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

8 rescue cats

We have 8 rescue cats. Some have been peeing in inappropriate places due to being bullied; some have been aggressive. Since using the Therapet diffusers, the cats have started to settle down. I’m hoping with continued use, the cats will become less stressed.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I would have never believed this would work!!

I thought when I saw this video that there was no way this product would work like they said it would, well I was wrong because it has totally changed my cats. I have an older cat that didn’t want to tolerate the two younger cats, I have a two year old that would hide upstairs all day, and I have a one year old orange boy that wanted to bully the girls. Now there is no fighting and my boy is no longer being a bully and best of all the cat that used to hide comes downstairs and socializes every day now! I just recommended this to a coworker whose daughter is pet sitting for her neighbor while their son is getting medical help and their cats are stressed out due to being left alone. I just know that this is going to work wonders for those poor cats as well.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

More effective then others so far

I did research on the top rated cat pheromone diffusers. Therapet consistently came up high on the list and first choice on some lists. I’ve used them for a couple of months. It seems a little calmer in my home. I have three cats and one of them likes to stalk and jump on the other two. I have used Feliway diffusers for a while before Therapet. While the behaviors are not fixed or completely gone, I will say that Therapet seems to be a little more effective so far.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Didn't work for my 3 cats

I ordered this item because of my 3 cats. One is pooping and peeing outside the litter box (even in our bed), 13 yr old is hissing at every one, now fighting 9 mo old kitten. I hoped it will help my cats to settle down. Unfortunately it didn't. Company kept promise and refunded money. I hope that it helps other pets, but it didn't help mine.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Diffusers helped my cat seem calmer

Diffusers helped my cat seem calmer, less aggression toward the other cat. And is helping with the litter box issues, not totally solved, but not daily as before. So far so good.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Finally something that works!

I tried a lot of things but nothing really worked. One of my dogs peed all around the house, especially when I wasn’t home. But this stuff is the real deal. At first he would still pee now and then but maybe 10% of what he used to before. Now he never does it in the house anymore, I don’t even put wee mats in any rooms anymore. What a relief!

24 January 2026
Unprompted review
Rated 5 out of 5 stars

We have four rescues and visiting dogs…

We have four rescues and visiting dogs and there has been a definite calming effect.
Little accidents have been reduced with the rescue dogs also which pleasing. Early days yet but I started with four refills and ordered another 6 as I do think they are making a difference.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I had issues with one of the diffusers…

I had issues with one of the diffusers that was damaged in shipping. Customer service was excellent. They quickly replaced the damaged diffuser. As far as the product goes, I have to say it seems to work well. I was sceptical. However the other day I realized when we watch my daughter’s dogs while she’s away, her one boy, who is a rescue and has had 3 owners, doesn’t have a lot of accidents. His last visit he made it the entire 3 days with no accident, and no marking contests between him and our male. So nice! I’m sold!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

My cat

My cat, who hates my little dog, would piss everywhere she layed. Since using therapet, she has completely stopped that unwanted behavior.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

I have been attempting to return their…

I have been attempting to return their product "Therapet Dog Calming Refills Set".
I have now sent them 3 emails requesting information on returning this product, and cancelling any subscriptions that I may have, to date I have not heard back from them. This does tend to lead me to suspect that they are, to say the least suspicious.

21 April 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello Moi,

We’re really sorry to hear about your experience. We completely understand how concerning this must feel, especially when you’re not receiving timely responses.

We are currently experiencing a higher-than-usual volume of inquiries, which has unfortunately affected our response times. That said, your request is important to us and should not go unanswered.

Please reach out to us directly at support@therapetmd.com and include your order details, referencing this review, so we can prioritize your case. We’ll assist you with both your return request and ensure any active subscription is cancelled promptly.

We also want to reassure you that we take concerns like this seriously and are continuously working to improve our communication and support experience.

Thank you for your patience.

Best Regards,
John of TheraPetMD

Rated 1 out of 5 stars

Have been trying for a week to contact…

Have been trying for a week to contact them. No one replies to emails. No one answers phone.

21 April 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hi Char,

We’re really sorry to hear you’ve had trouble reaching us. We understand how frustrating that must be. This isn’t the experience we want for our customers.

We are currently experiencing a higher-than-usual volume of inquiries, which has unfortunately impacted our response times. That said, you should still be able to get the support you need, and we sincerely apologize for the delay.

Please reach out to us directly at support@therapetmd.com with your order details and reference this review so we can prioritize your case and assist you as quickly as possible.

We truly appreciate your patience and are actively working to improve our response times moving forward.

Best Regards,
John of TheraPetMD

Rated 1 out of 5 stars

Do not do business with this company

Revised..After posting the review, I received an email back from Therapet stating they would issue a full refund within 2-3 days.

Do not do business with this company! I made a purchase in January and made sure I did not purchase a subscription. I received another shipment in March. I contacted the company to let them know I received a shipment that I didn’t order or need. They acknowledged that I did not have a subscription or place a new order. They said I could send it back or they’d give me a discount to keep it. I told them I didn’t need it and asked for a return label. They said their company policy doesn’t cover return shipment. I reminded them that I didn’t place the order and didn’t see how they can randomly send out orders and expect people to pay for shipping back. They said it’s their policy, they know it’s frustrating so they’d give me a discount to keep it or I can pay to ship it back for a refund. This is crap! They can keep sending items out and I have to pay to send it back. So frustrating, what a scam! Save yourself some headache’s and money, do not patronize this company!

22 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello Dawn,

We’re really sorry to hear about your experience, we completely understand how frustrating this situation must feel, especially when you received an order you didn’t intend to place.

That’s certainly not the experience we want for our customers. If there was any error in fulfillment or ordering, we take that very seriously and want to make it right. You should not feel stuck paying for something you didn’t request.

Please reach out to us directly at support@therapetmd.com and reference this review so we can escalate your case. We’ll review what happened with your order and work toward a fair resolution, including revisiting the return shipping concern.

We also appreciate you bringing this to our attention. Feedback like this helps us improve both our processes and policies moving forward.

Thank you for your patience.

Best Regards,
John of TheraPetMD

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