The Property Explorer Reviews 663

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive attitude, making the process smooth and stress-free. Many people highlight the excellent communication and knowledge of the team, particularly during challenging situations, ensuring they were always informed and reassured. The service provided is frequently described as outstanding, with consumers appreciating the efficiency and dedication in achieving positive outcomes. However, some customers also noted issues with communication and transparency, particularly concerning the in-house mortgage advisor, which caused frustration and put their own purchases at risk.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, persistence, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish The Property Explorer excelled. They achieved a higher price than a previously appointed agent and worked tirelessly to bring the chain together. We were kept informed at all ti... See more

Rated 5 out of 5 stars

We would highly recommend the property explorer if you are looking to sell/buy a property! Our house sale has been far from smooth, with lots of bumps and hurdles along the way but Kevin has been a gr... See more

Rated 5 out of 5 stars

The team at Property Explorer Basingstoke are true professionals. Their expertise shone through when getting our house sold and the process was very easy. Kevin in particular kept us up to date at all... See more

Rated 5 out of 5 stars

From the very first viewing, we knew we’d found the one. Kevin and the team at Property Explorer went above and beyond from day one — helping us secure our dream home while selling our other two p... See more


Company details

  1. Real Estate Agents

Written by the company

We are a successful, family run local estate agency. We understand that the moving process needs attention to detail, honesty and good communication. We provide an excellent service to all our clients and our reviews showcase this. Oliver Brooks Director


Contact info

4.9

Excellent

TrustScore 5 out of 5

663 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Very friendly approach and helpful

Very friendly approach and helpful. We had one little hiccup but this was resolved immediately. Was kept informed of what was happening re the sale. Dan was always willing to help

22 April 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service with a long term let and kept us up to date during the eventual property sale. I'd particularly like to mention Wendy who was informative throughout.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!!

I highly recommend The Property Explorer to anyone searching for their next home. Super helpful and friendly from start to finish. A special thank you to Wendy! Wendy went above and beyond, very professional and made me feel welcome from the start. I can't thank Wendy at The Property Explorer enough for all her help in finding me a home that would accept pets. After years of disappointment, Wendy got me feeling excited again about finding the right house and within a few weeks of joining The Property explorer, I moved into a lovely 1 bedroom house.
Highly recommend!!

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Independent Estate Agent with a great…

Independent Estate Agent with a great team in place to professionally take me through a purchase and sale. Oliver and Kevin were so supportive and kept me fully informed of the progress guiding me through a rocky patch
( not of their making I hasten to add, a planning issue). I can also recommend Hayley Butler for Conveyancing attached to Rowberry Morris solicitors based in Tadley.
Thanks guys

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding! Would Highly Recommend

My experience with The Property Explorer has been absolutely first rate!! The service I have received from the team, particularly Kevin Cheeseman has been Outstanding! Nothing was too much trouble. I was kept informed at all times of any developments and any correspondence was responded to politely and efficiently. Always going the extra mile and keeping me updated. I cannot fault the team and Iwould highly recommend them to sell your property. It has been an absolute pleasure working with them. I cannot find a single thing negative thing to say about the entire process of them selling my home.

6 April 2023
Unprompted review
Rated 5 out of 5 stars

A well deserved 5* rating.

A well deserved 5* rating.
I would like to say a massive thank you, especially to Esther, she has been absolutely amazing!! She has gone above and beyond in helping me with the rental property for me and my kids. Fast efficient service and delivered everything on time. Would highly recommend this company and Esther personally. Thank you again.

23 March 2023
Unprompted review
Rated 5 out of 5 stars

These guys don’t give up

These guys don’t give up! Trying to sell just as the market crashed in second half of 2022 has been so challenging and many Agents would have lost interest - not these guys thank goodness . Regularly working behind the scenes to get it sold and more importantly over the line they more than earned their fee. Thank you for getting it sorted , Kevin, Oliver and Danny in particular .. so very pleased and relieved

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Wendy Ellis the Rentals Manager is an…

Wendy Ellis the Rentals Manager is an absolute star. Always available and very helpful with regard to our rental properties. Highly recommended. My tenants have always spoken highly of Wendy too. Certainly better than her competitors!

20 February 2023
Unprompted review
Rated 5 out of 5 stars

The whole team were amazing from start…

The whole team were amazing from start to finish! The sale of our house was so smooth and expertly handled. They even stepped in to help us with our purchase where we were being let down by another estate agent. First class service and we will 100% use again in the future.

7 February 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

This is the second time I have worked with Property Explorer and both times they have been amazing. Taken some great photos, sold the property within a day and then continued to keep me informed throughout the process. Would definitely recommend them

30 January 2023
Unprompted review
Rated 5 out of 5 stars

First time buyers

Great people working here providing excellent service. Made a stressful process just that bit easier!

27 January 2023
Unprompted review

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