The Property Explorer Reviews 667

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive attitude, making the process smooth and stress-free. Many people highlight the excellent communication and knowledge of the team, particularly during challenging situations, ensuring they were always informed and reassured. The service provided is frequently described as outstanding, with consumers appreciating the efficiency and dedication in achieving positive outcomes. However, some customers also noted issues with communication and transparency, particularly concerning the in-house mortgage advisor, which caused frustration and put their own purchases at risk.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, persistence, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish The Property Explorer excelled. They achieved a higher price than a previously appointed agent and worked tirelessly to bring the chain together. We were kept informed at all ti... See more

Rated 5 out of 5 stars

We would highly recommend the property explorer if you are looking to sell/buy a property! Our house sale has been far from smooth, with lots of bumps and hurdles along the way but Kevin has been a gr... See more

Rated 5 out of 5 stars

The team at Property Explorer Basingstoke are true professionals. Their expertise shone through when getting our house sold and the process was very easy. Kevin in particular kept us up to date at all... See more

Rated 5 out of 5 stars

From the very first viewing, we knew we’d found the one. Kevin and the team at Property Explorer went above and beyond from day one — helping us secure our dream home while selling our other two p... See more


Company details

  1. Real Estate Agents

Written by the company

We are a successful, family run local estate agency. We understand that the moving process needs attention to detail, honesty and good communication. We provide an excellent service to all our clients and our reviews showcase this. Oliver Brooks Director


Contact info

4.9

Excellent

TrustScore 5 out of 5

667 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

I bought my property in september. I was very happy with the property explorer. Very good communication. Very smooth process. 100% recommended.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

A great experience

Would highly recommend Ollie and team for anyone looking to sell or buy property in the Basingstoke area. Special mention to Danny and Kevin who supported us with our move, always available when we needed advice and quick to follow up to ensure things moved forward.
We also chose our solicitors through their recommendation and Hayley at Rowberry Morris was an absolute star throughout the whole process.
Overall a smooth move from start to finish which only took around 10 weeks!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, professional, part of a large family

Property Explorer have been excellent, taking professional photos of the house, marketing, responding immediately to any calls/e mails. They are proactive rather than reactive, eg when our buyer dropped out they immediately adjusted sale price to generate more interest. Danny Low, Kevin Cheeseman, Rachel Garraway have all been courteous, professional and we felt like we were part of a large family taking care of every step. I highly recommend Property Explorer

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Property Explorer

Very pleased with Property Explorer. Many thanks to Danny, Kevin also Rachel, Lisa, Olly and all the team. Great service- they work hard for you throughout the process. Highly recommended!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

We were really pleased with Property Explorer. The whole team were friendly, knowledgeable and always helpful, in what can be a tricky and stressful time when selling/moving. We would recommend them to anyone!

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Super Simon

We had the pleasure of selling our property with Simon from the Property Explorer Farnborough office. This man is a phenomenally hard worker with compassion and a commitment to selling our home at the price he advised. I live abroad, and Simon was such a great help and communicator. From beginning to end, Simon was a delight to deal with and went above and beyond to help us in every way. Without a shadow of a doubt, I highly recommend Simon and the team. Thank you again. Ian & Maureen

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Five star service from Danny and Kevin

Danny and Kevin have been a pleasure to deal with whilst selling one of my properties. Ollie gave an accurate and professional valuation, he listened carefully to what I was looking for when listing, and only allowed his team to show the property to buyers in a position to ensure I got what I needed. Five viewings resulted in five offers in one weekend and swift feedback from Danny gave me a hassle free sale. They kept me fully updated throughout the process which I’ve found lacking with other agencies once an offer is received. I wouldn’t hesitate to recommend them to anyone looking to sell a property. I know that my buyer was also very happy with the process and it’s difficult to please everyone so thank you property explorer!

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service throughout

Great service throughout, the Property Explorer are a highly professional team and always available to talk to and offer advice about any queries we had. Would definitely use again.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Best in Basingstoke…

Cannot rate the team at property explorer highly enough. Both the rental and purchase team were outstanding from start to finish. During our time as tenants we felt thoroughly cared for by Wendy, who sorted every issue empathically and promptly. Our mortgage handled expertly throughout by Stuart. And our purchase was fought for tooth and nail by Kev who we cannot thank enough. Our purchase was a difficult one with many hurdles, but Kev
went above and beyond to make sure we got our house. Amazing customer service all round. I Highly recommend Kev and the team to anyone looking to purchase (or rent) in Basingstoke.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

A massive thank you to everyone at…

A massive thank you to everyone at Property Explorer! We have rented through them and bought our first house through them!
A massive thank you to the lovely Wendy who has always been a huge support throughout our 18 months of renting.
Also, a massive thank you to Stuart who got us our mortgage. He has been there every step of the way making sure we got where we needed to be. He made it a very smooth experience for us.
And lastly, I have to thank Kevin. This poor guy has been on an absolute roller coaster with our first purchase (along with Wendy and Stuart of course). Kevin has been fighting our corner and in my eyes truly went above and beyond to help us get our first home. What a journey!! So a huge thank you to all of you. I honestly cannot recommend you enough! Oh and anyone wanting a solicitor, Neale Turk are incredible! A massive thank you to Clare and Debbie and of course Jonathan who really got down to business! I will be using you all in future, no doubt about it!

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Best estate agents in Basingstoke

We had to use a couple of different local agencies during selling process and Property Explorer had been the best partner in all aspects. They took time to provide feedback on each viewing, extremely courteous and pro-active. Kevin has been a super star and always available to answer any questions we had. He made the process of long chain much smoother for us with constant updates and follow-ups. Thank you so much, Kevin and the Property Explorer team.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

We were extremely happy with their service overall from all staff!

We were extremely happy with the service from The Property Explorer, from the day of viewing, to the excellent mortgage broking service from Stuart, to the very efficient and diligent services of Hayley at Rowberry Morris, a referral for solicitors from the estate agent. Kevin ensured that the solicitors were talking to each other and Danny was available to assist when required. We would highly recommend their services if you are buying or selling a home.

9 May 2024
Unprompted review

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