Absolutely love this company - their marmalades are delish! My first time ordering for delivery as usually I’ll stock up whilst down in Ilfracombe for my summer holidays - however, having tasted their... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of marmalade easy ordering and after despatch quick delivery. Jars are well packed to avoid any breakages. It might be more expensive than shop bought but in my opinion it's worth savi... See more
Company replied
I ordered four different marmalades for a Christmas present for my husband. Ordering was easy and the site was very clear about delivery times. Delivery time was as expected and the marmalades came b... See more
This is the BEST marmalade in the world! Wonderful company and fantastic customer service. The products are exceptional and great value. The shop in Ilfracombe is awesome too. Pop in if you get the ch... See more
Company replied
Company details
Written by the company
All our marmalades are 100% handmade from fresh fruit, simmered until the peel is soft before boiling to a set with sugar. In our opinion, this is the only way to make a good marmalade. The sharpness and clarity of the fruit shines through. Our Award winning marmalades are made in North Devon in batches of 22 jars, and have the kick to wake you up in the morning. Why make it yourself?
Contact info
9 Belgrave Promenade, Wilder Road, EX34 9AS, Ilfracombe, United Kingdom
- 01271864833
- Info@thepropermarmaladecompany.co.uk
- thepropermarmaladecompany.co.uk
4.9
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very good service and fabulous marmalade
2 February 2024
Reply from The Proper Marmalade Company Ltd
Thanks
Fabulous product & service
Responded quickly to my enquiry, have an easy to use website & sent my marmalade within a week. And the marmalade is delicious so what’s not to like?!
1 February 2024
Reply from The Proper Marmalade Company Ltd
Thanks
Totally delish!
Second time buying your marmalade as a present for folk in England. Each time it has been loved! Great flavours, taste and a total surprise for the recipients. As I live in New Zealand it is an easy way to send gifts. Very easy to use the website, products arrive quickly but due to their taste…..are eaten just as quickly. Am so looking forward to trying upon my next visit to England.
1 February 2024
Reply from The Proper Marmalade Company Ltd
Thanks
Reply from The Proper Marmalade Company Ltd
Thanks
Delicious marmalade:) Fantastic discovery on a chance wander through Ilfracombe
Delicious marmalade:)I discovered this company on a chance wander through Ilfracombe . The shop was closed that day so I followed up online.
The marmalade is really well packaged and swiftly delivered. Some is gradually becoming gifts for people and the rest is nicely packed away for me to happily work my way through. Thank you Proper Marmalade Company
25 January 2024
Reply from The Proper Marmalade Company Ltd
Thanks
Lovely products… I sent my parents 2…
Lovely products… I sent my parents 2 jars for a birthday present… the only let down was there was no card to say where the product was from and no message card to go with the products.. therefore my parents didn’t kno who the gift was from.
30 January 2024
Reply from The Proper Marmalade Company Ltd
Thanks Sarah. We usually sent a message if requested and I don't recall receiving an e-mail request. I'm very sorry if you send one? We usually always add a business card too so I am very sorry if this was not the case.
Gift order
I needed to send a gift order. I found Alex prompt, extremely helpful and pleasant. The order arrived as indicated and the recipient was very pleased with the gift.
23 January 2024
Reply from The Proper Marmalade Company Ltd
Thanks
Delicious Marmalade
I bought these once before for my husband's birthday, and he loved them.
It's his birthday again, so he can enjoy them again
22 January 2024
Reply from The Proper Marmalade Company Ltd
Thank you
Reply from The Proper Marmalade Company Ltd
Thank you
Just like Granny used to make
Ordering was easy,and delivery was very quick. The marmalade was delicious 😋
22 January 2024
Reply from The Proper Marmalade Company Ltd
Thank you
As always very good process from order…
As always very good process from order to delivery and the marmalade is brilliant according to my husband
8 January 2024
Reply from The Proper Marmalade Company Ltd
Thank you
Super marmalade
Excellent marmalade, loved the ‘real’ taste and couldn’t stop eating out of the jar, delicious.
11 January 2024
Reply from The Proper Marmalade Company Ltd
Thank you
Delicious marmalade
This company is making delicious marmalade. I really like the Blood Orange and the marmalade has a lovely texture which makes it easy to spread.
15 January 2024
Reply from The Proper Marmalade Company Ltd
Thank you
Great local firm with wonderful…
Great local firm with wonderful marmalade and reliable quick delivery
8 January 2024
Reply from The Proper Marmalade Company Ltd
Thank you
your marmalade is delicious and we are…
your marmalade is delicious and we are looking forward to trying different recipies
9 January 2024
Reply from The Proper Marmalade Company Ltd
Thank you
Reply from The Proper Marmalade Company Ltd
Thank you
Highly Recommended / Very Very Tasty
So very tasty and different than big brands. We love all the flavours!
Ordering and delivery was easy and a very slick process.
Highly recommended
9 January 2024
Reply from The Proper Marmalade Company Ltd
Thank you
Excellent Marmalade the taste is…
Excellent Marmalade the taste is brilliant as good as my mother used to make
8 January 2024
Reply from The Proper Marmalade Company Ltd
Thank you
It’s nice marmalade but not quite as…
It’s nice marmalade but not quite as fabulous as I was expecting for the money
8 January 2024
Reply from The Proper Marmalade Company Ltd
Sorry you felt that way.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.