The Proper Marmalade Company Ltd Reviews 

287
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality marmalades, often describing them as the best they have ever tasted, with a wide variety of unique and intense flavors. The ordering process is frequently highlighted as easy and clear, with prompt delivery and secure, well-packed jars that arrive intact. The service is also consistently described as superb, with helpful responses to queries and efficient handling of orders. However, some people were dissatisfied with the consistency of certain marmalades, finding them too runny, and a few felt the flavor was unremarkable compared to mass-produced options.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing their love for the marmalade and... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious taste and high quality... See more

Delivery service

Consumers find delivery service to be positive, frequently praising the quick delivery and fast postage.... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the clarity... See more

Service

Reviewers highlight positive aspects of service, consistently praising its superb quality and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection of marmalade easy ordering and after despatch quick delivery. Jars are well packed to avoid any breakages. It might be more expensive than shop bought but in my opinion it's worth savi... See more

Company replied

Rated 5 out of 5 stars

Absolutely love this company - their marmalades are delish! My first time ordering for delivery as usually I’ll stock up whilst down in Ilfracombe for my summer holidays - however, having tasted their... See more

Company replied

Rated 5 out of 5 stars

I ordered four different marmalades for a Christmas present for my husband. Ordering was easy and the site was very clear about delivery times. Delivery time was as expected and the marmalades came b... See more

Rated 5 out of 5 stars

This is the BEST marmalade in the world! Wonderful company and fantastic customer service. The products are exceptional and great value. The shop in Ilfracombe is awesome too. Pop in if you get the ch... See more

Company replied


Company details

  1. Food Producer

Written by the company

All our marmalades are 100% handmade from fresh fruit, simmered until the peel is soft before boiling to a set with sugar. In our opinion, this is the only way to make a good marmalade. The sharpness and clarity of the fruit shines through. Our Award winning marmalades are made in North Devon in batches of 22 jars, and have the kick to wake you up in the morning. Why make it yourself?


Contact info

4.8

Excellent

TrustScore 5 out of 5

287 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(287)

97 reviews in the last 12 months

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Rated 4 out of 5 stars

The goods arrived damaged but has been rectified

The goods arrived damaged and we had emailed the company and they did not respond. However, this seemed to be a tech error and when they were notified of the issue here, they were prompt and professional, which we appreciated as tech issues can happen.

We have suggested that the packaging is changed to limit damages and to instil confidence in ordering by post as the Marmalade is lovely.

28 June 2026
The Proper Marmalade Company Ltd logo

Reply from The Proper Marmalade Company Ltd

I am very sorry your goods were damaged and I assure you if I had received an e-mail I would have refunded you or replaced your items (you will see form other reviews that I do this). I urge you to check where you sent your email to and try again.

Rated 5 out of 5 stars

Best Marmalade

Great selection of marmalade. I ordered twice over two three weeks just to make sure I didn't run out. I know it's a wee bit more expensive but I just think it's worth it. I save up then treat myself.

28 June 2026
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Reply from The Proper Marmalade Company Ltd

Thanks!

Rated 5 out of 5 stars

Love this marmalade

Love this marmalade! Also the many different flavours. Fast postage & secure packing too 🥰

7 June 2026
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Reply from The Proper Marmalade Company Ltd

Thank you. x

Rated 5 out of 5 stars

Excellent 👌

Excellent 👌: huge range of flavours, easy shopping on website, prompt delivery, safely packed in sturdy cardboard & sent by Royal Mail (not a courier 👎)

2 June 2026
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Reply from The Proper Marmalade Company Ltd

Thank you

Rated 5 out of 5 stars

Smooth process

Smooth process, excellent marmalade

26 May 2026
The Proper Marmalade Company Ltd logo

Reply from The Proper Marmalade Company Ltd

Thank you

Rated 5 out of 5 stars

Great marmalade

Great marmalade (Tawny Seville) which I'v been buying for many years. A bit of a mix up on the delivery; I was expecting it to be sent on Thursday but Alex was sending it the following Tuesday which wouldn't work for me. An email exchange between us revealed my order was placed without going via the Home page which was where the full delivery details were provided. Because Google sent me straight to the item page (missing out on the Home page) I was able to order with a slightly different set of delivery details. Alex sorted my order out so that it was sent on a day that worked for me and has amended the payment page so that anyone who, like me, bought without visiting the Home page will be properly informed about when orders will be dispatched. Not only Proper Marmalade but (now) also Proper dispatch info. So, both great marmalade and great service, who could ask for more.

11 May 2026
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Reply from The Proper Marmalade Company Ltd

Thank you.

Rated 2 out of 5 stars

Some of the marmalades were quite…

Some of the marmalades were quite sloppy and my husband wasn’t overly impressed with flavour infact he said one tasted like frank coopers which is a mass produced product. So for small batch cooking quite unremarkable

14 May 2026
The Proper Marmalade Company Ltd logo

Reply from The Proper Marmalade Company Ltd

I'm sorry you felt that way. Many of my customers have been with me for years and we have recently won 5 golds at the Dalemain World Marmalade awards although I recognise you can't please all of the people all of the time.

Rated 5 out of 5 stars

Zingy!

Love love Hot Orange with the addition of the chilli!! Great with crispy bacon in a sarnie. Clementine and Ginger again lovely taste with the ginger adding a zing.......pink grapefruit again another stunner!!

23 April 2026
The Proper Marmalade Company Ltd logo

Reply from The Proper Marmalade Company Ltd

Thank you

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