Theplayretrogames Reviews 49

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, most reviewers were let down by their experience overall. Many customers reported issues with their orders, stating that products were never received despite payments being taken. People frequently mentioned that tracking numbers provided were fake or did not work, leading to frustration and uncertainty about their purchases. Reviewers also found it impossible to contact the company, as emails went unanswered and the website often became inaccessible. The payment process was also a concern for many, with consumers having to dispute charges through their banks or PayPal due to unfulfilled orders. Several people expressed regret about ordering from social media advertisements, feeling that the service or product was not as advertised.

What people talk about most

Order

Users describe negative interactions with order, with many reporting that items ordered in November never... See more

Product

Clients share negative opinions on product, with many reporting that they never received the items they... See more

Website

Reviewers mention negative feedback about the website, with many reporting that tracking links either do not... See more

Customer communications

People report negative experiences with contact, with many reviewers stating that their emails go unanswered... See more

Payment

Consumers find payment to be a negative experience, with many reporting issues with orders not being received... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Just when I thought I’d found an amazing pressie for my hubby, I get stung by a scam. Got suckered into buying thee products through their Instagram advert, only to find (once I received the confirma... See more

Rated 1 out of 5 stars

SCAM! Ordered 11/28, received tracking links and order confirmation that my browser warns against opening. It says they are impersonating and trying to steal my info. I’ve reached out to their provide... See more

Rated 1 out of 5 stars

Absolute scam!! Ordered on 29th November after seeing a advert on Facebook. I was given a tracking number which never worked. After trying to contact them via email I found these reviews and now I rea... See more

Rated 1 out of 5 stars

SCAM!!! Avoid at all costs, what a vile company! I ordered on 18th nov, tracking no didn’t work! After not recieveing my order after 2 weeks I sent an email, I got a reply then they stopped answe... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

49 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

Gutted - Looks like a Scam

Gutted, I had ordered this as a Christmas present and I was looking forward to getting this and playing retro games with my lad at Christmas.
I can't even get onto the website now to contact anyone.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. ordered £60 retro game console, from Facebook, 3 weeks ago for my son for Christmas, nothing arrived and can not get in contact with company, avoid.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Beware…SCAM!

Just when I thought I’d found an amazing pressie for my hubby, I get stung by a scam. Got suckered into buying thee products through their Instagram advert, only to find (once I received the confirmation email) that everything is fake. Such a shame that there are disgusting, thieving, morally corrupt people in this world. If you are lucky enough to check the reviews before purchasing, please be warned and avoid this company.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!! AVOID AVOID AVOID!!!!!

SCAM!!!
Avoid at all costs, what a vile company!
I ordered on 18th nov, tracking no didn’t work! After not recieveing my order after 2 weeks I sent an email, I got a reply then they stopped answering me! My bank has fortunately issued me with a refund.
Never again will I order from a facebook ad!

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam !!

Scam !!! Ordered on the 2nd December didn’t see no reviews brought of an ad never received !! C’’ts

2 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM - Bought two items for kids Christmas never received, no way of contacting them.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam!

Absolute scam!! Ordered on 29th November after seeing a advert on Facebook. I was given a tracking number which never worked. After trying to contact them via email I found these reviews and now I realise its a scam. I've contacted my bank for the money back so im hoping I can get it back and purchase through a decent company!!

29 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!! Scam!!

As others have said this appears to be a scam. They take your money and give you a fake Royal Mail tracking code.
I contacted my bank to dispute the payment as item not arrived and company uncontactable. I suggest others try this approach to get your money back!!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. I ordered the game for my son in November. Didn’t receive the order and looked up with the order number I have received, just to read your order has not been registered. Contacted the customer service with proof of purchase, have not received any more response.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Repeating what everybody else has…

Repeating what everybody else has said...SCAMMED. Purchased this for my husband for Christmas 2 weeks ago. Emailed them but no reply and then cant load the website. Absolute scum bags, sick to death of these vile lowlifes. Sorry to everyone else on here too

8 December 2025
Unprompted review

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