Theplayretrogames Reviews 49

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were let down by their experience overall. Many people reported issues with their orders, stating that items never arrived after payment was taken. Customers also found that tracking numbers provided were often invalid or non-functional, leading to an inability to monitor their purchases. Reviewers frequently mentioned difficulties in contacting the company, with emails going unanswered and the website becoming inaccessible. Many consumers expressed frustration with the payment process, as money was taken but no products were received, leading some to dispute charges with their banks or PayPal.

What people talk about most

Order

People report negative experiences with order fulfillment. Many customers state that their orders, placed in... See more

Product

Reviewers highlight negative aspects of the product, with many reporting that they never received items they... See more

Website

Customers consistently note negative experiences with the website. Many reviewers report that tracking links... See more

Customer communications

Customers express significant frustration with the inability to contact the company. Many report that emails... See more

Payment

Reviewers mention negative feedback about payment. Many customers report issues where payments were taken in... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Just when I thought I’d found an amazing pressie for my hubby, I get stung by a scam. Got suckered into buying thee products through their Instagram advert, only to find (once I received the confirma... See more

Rated 1 out of 5 stars

SCAM! Ordered 11/28, received tracking links and order confirmation that my browser warns against opening. It says they are impersonating and trying to steal my info. I’ve reached out to their provide... See more

Rated 1 out of 5 stars

Absolute scam!! Ordered on 29th November after seeing a advert on Facebook. I was given a tracking number which never worked. After trying to contact them via email I found these reviews and now I rea... See more

Rated 1 out of 5 stars

SCAM!!! Avoid at all costs, what a vile company! I ordered on 18th nov, tracking no didn’t work! After not recieveing my order after 2 weeks I sent an email, I got a reply then they stopped answe... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY

Pure scam, no reply when your order doesn't turn up.
Having to get money back through bank as disputed the company as fraudulent!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, being investigated now. Hopefully they will get their comeuppance. Those who lost money like me, contact bank, mine were very helpful.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Ordered 28th November - it’s now 10th January and nothing. Received tracking number but it was a link that my computer wouldn’t open. Have sent 9 emails with not one answer. Very disappointed son. AVOID!

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Scumbags

Have to put one star if put minus millions scumbags rip ifs paid for game like every one else blocked me can’t get in touch with them scammers dead mad hate scum like this I have gone further with this sick of being ripped off by scum through my bank also luckily I have family in the law who is investigating these and hopefully get some pleasure in seeing them go down dirty horrible scum hope your happy ripping honest working people of there hard earned money obviously your all dirty lay about s making money of us rot in hell scumbags

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Black Friday SCAM

I’m currently raising this with PayPal. Advert on Facebook seemed to check out n have good reviews but it was obviously all a scam. Paid for 2 retro games projectors with controllers etc got an order confirmation and Royal Mail tracking number that seems to be fake. Emailed the provided address - bounced back as undeliverable and can no longer access the website. These were Christmas presents I then had to quickly replace when I realised I’d fallen for a Black Friday scam and the goods were never arriving. AVOID!!

17 November 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam - we never received our item and they do not respond to emails. Don’t ever use this company they need reporting.

28 December 2025
Unprompted review
Rated 1 out of 5 stars

Not even a one star to be honest

Not even a one star to be honest, product looks fab but still no sighn of it! Payment taken in full. Tracking number doesnt exist , very disapointed!!! And sad that these people think its ok to scam honest people!!

28 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!!

It's a scam, was looking forward to this, ordered, email confirmation, nothing arrived, avoid - I ordered through Facebook, last time I will be ordering through any add on there.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Ordered 11/28, received tracking links and order confirmation that my browser warns against opening. It says they are impersonating and trying to steal my info. I’ve reached out to their provided email and no one responds. Currently disputing the charge through my bank and have not received my purchase or a response. Looks like another instagram scam. I’m done buying off there. DO NOT BUY!

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Paid in full for a play retro projector with controllers and despite payment being taken the order never came. Contacted customer service who said they would email back and never did. Scam. Avoid

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 29th November- still not…

Ordered 29th November- still not received. Clearly a scam. Was a Christmas present- really disappointed and frustrating. So sad that people scam people out of their money at an already tough time of year!!!!!!

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Ordered a month ago and have been chasing delivery the past couple of weeks with no response. Now just found these reviews… gutted! Anyone know how or if it’s possible to get money back pls?

20 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT

SCAM they took payment and I never received the items. Not good the week before Christmas.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

So upset to read all these reviews

So upset to read all these reviews. I order from here on 17th November and still have not received the item. It was a Christmas gift for my grandson. The tracking number doesn’t work and everytime I send an email it fails to deliver. This is just disgusting. People work hard for their money only to have it robbed. Very disappointed, not to mention out of pocket and without a gift to give.

17 November 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look