The Planning Bee Reviews 

536
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptional professionalism and friendliness of the personnel, noting that consultations are conducted with great care and attention to detail. Clients appreciate how staff members patiently answer all questions without rushing, making them feel completely comfortable and supported throughout the entire process. Some reviewers were happy with the convenient home visits that made organizing legal documents much easier for those with mobility challenges. Consumers also noted that the entire drafting process was remarkably fast and efficient, with documents produced and delivered in a timely manner.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives are... See more

Service

Users describe positive interactions with service, highlighting exceptional home visits where representatives... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the friendly and professional... See more

User experience

People report positive experiences with user experience, highlighting how reviewers are made to feel... See more

Response time

Reviewers highlight great satisfaction with the response time, noting that contacts and queries are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We met Chris Mills for the first time today. Our discussion revolved around wills and LPAs for my wife and me. Chris explained clearly and simply what was available to us in order to minimise exposure... See more

Rated 5 out of 5 stars

The service has been really good. Communication is excellent and explanations re the legal side of matters was very helpful, by doing so has helped us make a an informed decision in which we are happy... See more

Rated 5 out of 5 stars

I was extremely impressed with Planning Bee. Everything was explained thoroughly . We were guided well by our Paralegal advisor. Nothing was too much trouble. I would recommend Planning Bee to anyone... See more

Rated 5 out of 5 stars

Everything explained in my home very professionally and friendly by Chris. He allayed any concerns i had and the paperwork was dealt with very efficiently. Would not hesitate to recommend Planning B... See more


Company details

  1. Legal Services
  2. also in
  3. Estate Planning Attorney

Written by the company

Here at The Planning Bee we ensure that the needs of you and your family are at the forefront. We aim to provide reassurance that your wishes are taken care of, both now and in the future. Our friendly, reliable team are on hand throughout the process; however big or small. We offer a wide range of life planning services including will writing, inheritance tax or assets advice, powers of attorney or appointing guardians for young children. We take the stress away from these vital decisions so that you can spend time with those you love. Peace of mind is priceless. Each of our clients has access to a local specialist Paralegal who can visit them in the comfort of their own home to discuss their needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

536 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(536)

307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A home visit …

A home visit was made to take down the details.Being housebound and living in a very small rural community the hardest thing was getting my signature witnessed. I had to wait for my friends coming home from holidays.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

The Planning Bee experience

They were always very professional and polite. Always quick in doing what they said they was going to do. Never did I have to wait long to get a reply to a question. I would definitely use again if I require legal help

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Ed was very helpful.

Ed was very helpful.
He wrote my original will with me several years ago . Today he answered my queries and talked me through rewriting it
He is knowledgeable and patient
I would recommend him.
Thank you Ed

8 September 2026
Unprompted review
Rated 5 out of 5 stars

More support and guidance I could possibly wish for, given

I request their support in a visit at home to complete my requirements as my partner was totally housebound and dependant on me. He was so impressed with the professionalism of the company he asked if it was possible if his own will could be rewritten. This was completed but due to his failing health and many visits and stays in the hospital, we were unable to complete some of the paperwork.
When he eventually passed away unexpectedly, Planning Bee went over and above to support and guide me to the extent that I felt they had become trusted friends who I could rely on completely.
It is now 4 months since his passing and they continue to support and respond to my requirements, daily.
I really don't know what I would have done without the support I have received from every member of this company, I have had contact with.
In particular I would mention
Spencer Shaw
Phil Perkins &
Marc Manford.
I have recommended this company to many people especially as I have since lost my mother of which these people have done everything they can to take as much pressure away from me as possible

4 September 2026
Unprompted review
Rated 5 out of 5 stars

No complaints

Sharon Stephenson was so pleasant and helpful and efficient. Office staff were always helpful.
Everything was clearly explained.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We had a very informative meeting with Chris mills. He presented all of our options and explained in very clear, easy to understand language with no jargon. We felt very confident with our decision to move forward and to plan our wills . I would highly recommend the company and Chris.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Trust Deed

Customer service second to none. Very friendly and informative agent, not pushy and explained documentation well.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

The best place to go for wills, trusts etc.

I used Ed @ The Planning Bee and the advice Ed gave me from the initial conversation was really helpful. He gave me answers to solutions of things I hadn’t thought about it, so Ed’s knowledge and understanding was second to none. I would highly recommend using The Planning Bee and once again, a huge thank you to Ed.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Professional Service

We were very impressed by Chris who clearly explained what you could do for us and didn't push us at all. We were very impressed by the speedy response by you for our wills and very happy with the outcome. Also with the £50.00 voucher for recommending our friends, the two ladies each received a big bunch of roses and both houses very happy.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Marc Manford was throughly professional…

Marc Manford was throughly professional throughout our will- making process. He was quick to communicate, answered all queries efficiently and completed the paperwork swiftly. Marc was personable and easy to deal with. We would recommend 100%.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, keep in touch when things went wrong, thru no fault of the Planning Bee, and everything completed quite quickly considering the scale of work undertaken

31 July 2026
Unprompted review
Rated 5 out of 5 stars

First class service

First class service, they really listened and although I made a change to
My will it was pain free and dealt with it efficiently. I will always recommend Planning Bee and their amazing service as I can’t thank them enough.
I can now live the rest of my life knowing that everything is in order as I want it.

27 August 2026
Unprompted review

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