The PharmPet Co Reviews 

965
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly and on time. The ordering process is consistently described as easy and straightforward, with many appreciating the simple system for managing prescriptions. Reviewers also highlight the competitive pricing, finding the costs significantly lower than traditional veterinary practices. The overall service is often commended for being professional, helpful, and providing excellent customer support. However, some customers also noted delays in delivery and order processing, with items not dispatched as expected or taking longer than anticipated to arrive. Additionally, a few people mentioned difficulties with prescription acceptance due to specific wording requirements or encountered issues like order cancellations due to pricing errors.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Order

Customers had positive experiences with order, praising the ease and efficiency of the process, especially... See more

Product

Consumers find product experiences to be ambiguous, with many praising the good products, competitive... See more

Price

Reviewers mention positive feedback about price, often highlighting that products are significantly cheaper... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the first time I have used an online pharmacy for medication for my pet. It was easy to order once I had set up an account, then my vet uploaded the prescription. The medication was then promp... See more

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more

Rated 5 out of 5 stars

I have used Pharmpet regularly for a year for my cat's medication and always very reliable. My last order I needed urgently so rang them and explained this. The pleasant helpful lady fast tracked my... See more

Rated 5 out of 5 stars

Ordering from this company is easy accurate and efficient. Ive been ordering monthly medication for our doodle and the order arrives between 3 & 4 days after clicking send. Would recommend this co... See more


Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

965 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(965)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The PharmPet Company

The PharmPet Co website was easy to order from and I received my order within a couple of days, and PharmPet kept me advised of what was happening every step of the way, I would certainly order from them again.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service I made a small error on my request which was quickly rectified by a pleasant efficient member of staff when I phoned. The medication arrived safely, well packed and on time .
Many thanks

12 June 2026
Unprompted review
Rated 3 out of 5 stars

Not as good as they used to be

I have used PharmPet in the past and thought they were pretty good and reasonably priced however it seems both service and price aren't what they used to be. I ordered some Frontline cat flea products on Sunday, and paid for 24 hr delivery, the parcel wasn't picked/posted until Tuesday evening. If charging for a 24 hr service I would expect the parcel to be dispatched on Monday for a delivery Tuesday. Price "all in" was just under £30, I ordered the exact same product from Amazon on Tuesday, it was £10 cheaper inc delivery and still arrived earlier today than the order placed 48 hrs prior with PharmPet.

17 June 2026
Unprompted review
Rated 2 out of 5 stars

Wrong product & incorrect knowledge

I ordered a product via their website. The sent me a different product. When I questioned this, they told me it was the same product with different packaging. This was incorrect as the ingredients were vastly different and advertised as being an advanced version of what was sent to me. My partner is a vet and confirmed we needed the product I ordered and not the one we were sent. There was too much back and forth which took 3 WEEKS rather than recognising it’s a different product and a need to get the product into my pet. Essentially, a lack of understanding of their products delayed care to my cat.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order on line using a prescription from the vet. Very quick delivery. No problems.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

i would never ever order my pets…

i would never ever order my pets medication from anyone else, this company are absolutely outstanding in every way, i had a problem with another company, who after a week still hadnt sent my medicaton also denied having payment, after explaining to this company what had happened, omg i received my pets medicatioin within 3 days absolutely outstanding service, highly recomment PharmPet Co, helpful staff and communication was outstanding, yes definately recommend

5 June 2026
Unprompted review

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