The Perfume Studio Reviews 

287
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and engaging, making the perfume-making process enjoyable and informative. Many people highlight the excellent service and the overall fun and relaxed atmosphere of the experience, often describing it as a unique and delightful activity. Reviewers are particularly happy with the quality of the personalized perfumes they create, appreciating the opportunity to design their own signature scents and take them home. However, some customers also noted minor issues such as waiting times for bottles, feeling rushed during the scent selection, or finding the group size too large. A few other people also felt that the experience could sometimes feel like a sales pitch or that the mood was flat, lacking music or background ambiance.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the enjoyment of creating personalized... See more

Staff

Customers consistently note positive experiences with staff, highlighting their informative, friendly, and... See more

User experience

People report positive experiences with user experience, describing it as brilliant, fun, and engaging from... See more

Service

Customers had positive experiences with service, often describing it as well-organized and enjoyable, with... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a lovely gift experience at the Clayton Hotel, Birmingham today. Jax was very knowledgeable and funny as she led us through the combining of base, middle and top notes leading us towards combini... See more

Rated 5 out of 5 stars

“Such a wonderful experience! You leave not only delighted but enriched with new knowledge. I never realised that coffee beans can reset your sense of smell, helping you appreciate fresh scents more... See more

Rated 5 out of 5 stars

The group size was perfect, just 15 of us, so able to exchange thoughts in a light, relaxed atmosphere, while blending beautiful perfumes. Vivi was simply lovely. Informative with a friendly and h... See more

Rated 5 out of 5 stars

We were warmly welcomed into the venue and made to feel comfortable. We were introduced to the making of perfume which was interesting and fun. After we had selected our fragrances we were advised... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Party Planner
  4. Wedding Service

Written by the company

Design your own fragrance with the Perfume Studio. An experience suitable for all. Explore exquisite blends, combine your favourites, name and keep a bespoke fragrance to reorder forever.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

287 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(287)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

A lovely birthday treat

Great experience purchased for my sister’s birthday.
The explanation of the top, middle and bottom notes was very interesting and we thoroughly enjoyed designing our bespoke fragrances
Really good value and brillant fun .

5 July 2025
Unprompted review
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Reply from The Perfume Studio

Thank you for your lovely review! We're so glad you and your sister enjoyed the experience and had fun creating your unique fragrances. A great way to celebrate a special birthday!

Rated 5 out of 5 stars

Fantastic session for 14 hen party guests

A group of 14 of us has the Gold experience, we found the session incredibly interesting and a lot of fun. Sylvia was a great host, giving us time in between sections to consider our choices and give our noses a break! Coffee beans were supplied to refresh the senses. Thoroughly recommend - I chose my own venue at a local afternoon tea cafe which was preferable to the options given to me by Perfume Studio. This didn't impact the cost of the session so I recommend people shopping around for a venue.

5 July 2025
Unprompted review
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Reply from The Perfume Studio

Thank you for your wonderful review! We're so pleased you and your group enjoyed the Gold experience and had fun creating your fragrances. Sylvia will be thrilled to hear your kind words! Great tip on choosing your own venue too – we're glad it worked well for you.

Rated 5 out of 5 stars

Enjoyable , entertaining and informative

Great fun , an entertaining and informative couple of hours . Very well run event. Clear expectations about what was going to be covered , how long it would take and what you would walk with - your very own fragrance . No pressure , we were encouraged to take out time to get to the result we wanted . Definitely recommend it

5 July 2025
Unprompted review
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Reply from The Perfume Studio

Thank you so much for your lovely review! We're delighted that you had fun and felt well-guided throughout the experience. Enjoy your bespoke fragrance, and thank you for recommending us!

Rated 3 out of 5 stars

Intense and a bit rushed

We had a buy a gift from our daughter. The session was very intense. It was difficult to choose the right smell to make a successful perfume in the time allowed. A break after explanation of the different smells at each level would have been helpful. There was a bar at the hotel to enable participants to buy a drink to refresh, before choosing the correct collection of smells to make their personal perfume/aftershave. It felt like the hosts were in a rush. It was interesting to explore the different smells.

5 July 2025
Unprompted review
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Reply from The Perfume Studio

Thank you for taking the time to share your feedback. We're so pleased to hear you found the experience interesting and enjoyed exploring the different fragrances.

We’re sorry to hear that the session felt a little rushed. Your suggestion of a short break after the fragrance explanations is a valuable one – it’s important to us that our guests feel relaxed and have time to reflect before blending their signature scent. We’ll be sure to pass this on to our team for consideration in future experiences.

We’re always striving to improve, and feedback like yours helps us create a more enjoyable and balanced experience for all our guests.

Rated 5 out of 5 stars

Fun & educational

It was a great, relaxed & fun atmosphere and the host was very welcoming, and most importantly, knowledgeable. Being able to take away your own custom fragrance at the end is a great memento of a very good experience.

28 June 2025
Unprompted review
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Reply from The Perfume Studio

Thank you so much for your sweet review! We're delighted you enjoyed the relaxed, fun atmosphere and felt welcomed throughout. Enjoy your scent!

Rated 3 out of 5 stars

Perfume experience good but let down by afternoon tea

Edit - Just to note that following my review I was contacted by a member of the team, who was very apologetic regarding our experience and lack of response. Victoria reassured me that the issues would be taken up internally and offered us a complimentary perfume each (the ones we made at our session), which was very kind and much appreciated :)

We really enjoyed the perfume experience. It was a 70th birthday present for my mum and she had a great time. The host was engaging and it was a fun and interesting afternoon. The perfume and bottle choices were really nice. Unfortunately, the afternoon was spoilt by the experience we had at the included afternoon tea at the Courthouse hotel, they didn't seem to be expecting us, as it was later in the afternoon it seemed to be an issue that they provided the afternoon tea and told us no tables were available even though people came in after us without a reservation and were seated in the main section (we were squeezed into the corner). Really took the shine off the day for us, we ate quickly and left disappointed. I sent an email complaint to Perfume Studio on the day (as this is sold as a package) and another as had no response but still haven't heard anything back, which is also disappointing and has let the whole experience down for us.

17 May 2025
Unprompted review
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Reply from The Perfume Studio

Thank you for your feedback, and we’re so pleased to hear your mum enjoyed the perfume experience and that it made for a special 70th birthday celebration.

We’re very sorry to hear that the afternoon tea at the Courthouse Hotel didn’t meet expectations. While the venue is a separate partner and not operated by us directly, we take all feedback seriously and will be raising this with them to ensure it’s addressed.

We also sincerely apologise for the lack of response to your emails – this is not the standard of service we aim to provide. We’re currently looking into this and will be in touch shortly to follow up directly.

Rated 5 out of 5 stars

I really loved it

I really loved it, took my niece and was really surprised that our perfumes' turned out really well and how quick the time went, would have been good to have more time choose as then we could have chosen some more blends

21 June 2025
Unprompted review
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Reply from The Perfume Studio

Thank you! We're so glad you and your niece had a great time and loved your perfumes. It’s amazing how quickly the time flies when you’re having fun! We appreciate the feedback on wanting a bit more time – our top tip; however is that the best fragrances are usually created with between 3-5. :)

Rated 5 out of 5 stars

A Fun Experience!

I had no clue about what makes a great perfume before going to this event! Learnt about the base, middle and top notes. It was fun smelling the array of scents and working out my own perfume. It was a fun present from a friend. Thank you!

22 June 2025
Unprompted review
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Reply from The Perfume Studio

Thank you for your lovely review! We're so happy you had fun and enjoyed learning about fragrance notes while creating your own perfume. What a thoughtful gift from your friend – we’re glad you enjoyed it.

Rated 5 out of 5 stars

Great Saturday afternoon experience

My niece purchased this for me as a birthday gift. It was very well run and presented but at the same time totally relaxed, no pressure. More difficult than I thought choosing but worthwhile. Great way to spend a couple of hours, bit different.

7 June 2025
Unprompted review
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Reply from The Perfume Studio

That’s so lovely to hear – thank you! It’s always a joy when the final fragrances come together beautifully. We completely understand wanting a little more time to explore even more blends, and we’ll certainly keep that in mind. So glad you both had a great time!

Rated 4 out of 5 stars

Jax bubbly nature made the experience…

Jax bubbly nature made the experience enjoyable.
Some in depth explantations could have been a little slower & would've liked to have mixed my own perfume in the bottle. Would still recommend though

14 June 2025
Unprompted review
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Reply from The Perfume Studio

We're so glad Jax's bubbly energy helped make the experience enjoyable. We really appreciate your thoughts on the pacing and the hands-on element - it's helpful insight we’ll keep in mind. Delighted to hear you'd still recommend us!

Rated 5 out of 5 stars

A really interesting workshop

A really great 2 hour experience learning the art of perfume making with the experts.
There were a real mix of different ages, both male and female doing this class which shows the appeal. It was both fun, educational and I really like the perfume I created. Have already recommended this to other friends.

8 June 2025
Unprompted review
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Reply from The Perfume Studio

It’s great to hear how the experience appealed to such a wide mix of guests - and even better that you love the fragrance you created! Thanks for spreading the word!

Rated 5 out of 5 stars

This was an interesting experience

This was an interesting experience, designing your own perfume is harder than you think but the background of each scent was explained by Mark, making the process easier. He was knowledgeable and made it fun. It was an enjoyable afternoon, and I've come away with something that doesn't stink so that's a bonus!

7 June 2025
Unprompted review
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Reply from The Perfume Studio

Thank you for the brilliant review – that last line gave us a smile! We're so glad you enjoyed the afternoon and that Mark helped make the process both fun and informative.

Rated 5 out of 5 stars

A fun and fragrent experience!

Alison, who hosted the experience, was very knowledgeable and enthusiastic about perfume. The class was very relaxed and great fun. A great way to celebrate a birthday, and your very own perfume to take home at the end of the day. The venue is now at the Holyrood Marriott in Edinburgh which was an wonderful venue and centrally located.

8 June 2025
Unprompted review
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Reply from The Perfume Studio

Thank you for the lovely review! We're so pleased you had a fun and relaxed time with Alison – she’ll be thrilled to hear your kind words. The Holyrood Marriott is a great setting, and we’re glad it added to the experience. What a perfect way to celebrate a birthday!

Rated 5 out of 5 stars

Brilliant Experience

Didn't really know what to expect but was pleasantly surprised. Our consultant was very knowledgeable and was on hand to help and offer suggestions.

The perfume I made is really lovely and I am glad I upgraded to the 20ml option as it came with a beautiful atomizer.

My fragrance is saved and I will be ordering a replacement once the present one runs out.

I highly reccomend this experience

7 June 2025
Unprompted review
The Perfume Studio logo

Reply from The Perfume Studio

Thank you so much for your wonderful review! We're thrilled you had such a positive surprise and loved the fragrance you created. Great choice on the 20ml upgrade - the atomiser is a lovely touch!

We’ll have your scent saved and ready whenever you're ready to reorder. Thanks again for recommending us!

Rated 5 out of 5 stars

Great experience

Great experience, hosts were lovely and so knowledgeable. Product looks and smells fabulous. Really great afternoon thoroughly recommend. 😊

8 June 2025
Unprompted review
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Reply from The Perfume Studio

Your kind words mean a lot – and we're thrilled you'd recommend us! 😊

Rated 5 out of 5 stars

It was a great experience

It was a great experience . My friend recommended this workshop in Edinburgh and it was an amazing experience for ppl enjoy the essences and perfums !

Team very knowledgeable and interesting now more about smells!

8 June 2025
Unprompted review
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Reply from The Perfume Studio

It’s great to hear you left feeling more knowledgeable about fragrance – we loved having you there!

Rated 5 out of 5 stars

Very happy with my creation

Quite a large number of people were participating in the session, but it didn't matter as the venue had several tables for people to sit in groups. The experience was fun and the process and options were well explained. I wish it was a bit longer as it felt slightly rushed at the end, but I was delighted with the creation I made and the perfume was a nice gift to take home afterwards.

31 May 2025
Unprompted review
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Reply from The Perfume Studio

Thank you for your lovely feedback! We're so pleased you enjoyed the experience and that everything was well explained, even with a larger group. We appreciate your comment about the timing and will certainly take that on board. Most importantly, we're glad you're happy with your fragrance – a perfect gift to take home!

Rated 5 out of 5 stars

I was fortunate to be bought this…

I was fortunate to be bought this experience as a Christmas gift. It was a fantastic couple of hours learning about how to make perfumes, determining what you like and dislike, with all the different scents that make up a complete perfume that you love.
An experience not to be missed

31 May 2025
Unprompted review
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Reply from The Perfume Studio

What a thoughtful Christmas gift – we're so glad you enjoyed it! It’s always amazing to discover your personal scent preferences and see it all come together in your own custom perfume. Thanks for your kind words – we agree, it’s an experience not to be missed!

Rated 5 out of 5 stars

Enjoyed my first experience of creating…

Enjoyed my first experience of creating my own perfume and Alison was very informative. My daughter in law got me the voucher for Xmas and l took my friend only thing was we had a headache at the end of the course smelling all the different perfumes. Enjoyed the whole experience.

1 June 2025
Unprompted review
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Reply from The Perfume Studio

We're so pleased you enjoyed creating your own perfume and found Alison informative – she’ll be chuffed to hear that. Sorry to hear about the headache though – scent explorations can be a lot for the senses.

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