Amazing customer service from Jill this morning. Went in to buy a birthday gift for my mum and Jill was so friendly and extremely helpful. My gift was wrapped beautifully and has a personalised messag... See more
Company replied
Location
Switch locationUnit K7, 9 The Mall, Golden Square Shopping Centre, WA1 1QE WARRINGTON, GB
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Service from Kiah was honestly impeccable on the day I arrived in store. I have been looking for a new scent new me vibe - and my partner was looking for something for holidays. Sometim... See more
Company replied
Phoned to see if they had a perfume which Jill said they had and would keep it till called in a picked it up Jill was brilliant and even gifted wrapped it and signed me up for membership in no time... See more
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Visited the Warrington store today with my fiancé to pick out the scents for our wedding in 6 weeks. We were greeted by Loren who was amazing in helping us, although I already knew the perfume I wante... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit K7, 9 The Mall, Golden Square Shopping Centre, WA1 1QE, WARRINGTON, United Kingdom
5.0
Excellent
261 reviews
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Very good service from Elle
Very good service from Elle. Will be definitely be returning for any other perfume needs.
17 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I wasn't sure of which perfume to buy…
I wasn't sure of which perfume to buy but Jill took the time to show me several examples until we found the right one. She was really helpful & knowledgeable & it all made for a really pleasant & worthwhile visit. I can't thank Jill enough.
18 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I would like to recognise Jill from the…
I would like to recognise Jill from the Warrington Shop for the excellent service she provides. She was friendly, helpful and extremely knowledgeable taking time to answer my questions and offer advice with confidence and professionalism. An asset to the Perfume store 👍
19 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Good staff
Good staff, very helpful and good product knowledge. As you didn’t hold the perfume we wanted in store the assistant checked if it was online only and ordered it for me. 2 days latter it arrived
16 July 2026
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Served by Jill
Served by Jill. Lovely group of staff. Polite and knowledgeable. Will definitely return. Thanks!
20 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Laren was very helpful
Laren was very helpful. Went in for 1 perfume, ended up buying 2.
20 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very helpful member of the team
Very helpful member of the team! Very friendly and approachable
20 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Was looking for a present for my…
Was looking for a present for my sister, Lauren, Aliyah and Kya were really helpful. I got it wrapped up and put a message on the ribbon which was a nice touch, I'll be back again.
19 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The staff were really helpful and…
The staff were really helpful and friendly and I had no clue what I wanted the and the time they both helped me in picking aftershave Wes amazing so I would like the give Aaliyah and Loren a big thank you for the time and helpful recommendations in choosing one. Regards phil
19 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kiah was quick and helpful and offered…
Kiah was quick and helpful and offered gift wrapping while purchasing from the perfume shop
19 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service from Aaliyah
19 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really helpful
Really helpful, asked price ranges didn’t feel I had to order, showed lots of ranges
19 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elle was really lovely and helpful and…
Elle was really lovely and helpful and made my shopping experience so easy. She helped me find what I was looking and went above and beyond and definitely got a bargain. Good visit and exceptional customer service from Elle thank you again.
18 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We were looking for a gift and Elle was…
We were looking for a gift and Elle was really helpful and friendly. She was patient and helped us to choose.
16 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I walked into the wrong shop.
I walked into the wrong shop. I wanted the fragrance shop. I spoke to a young girl named Kiah she explained that it wasn’t the fragrance shop but the perfume shop but she can give me 20% on the perfume shop membership which is free unlike the fragrance shop membership which is only 15%. She persuaded me that her shop was the best value for money, so I bought what I came for (which was cheaper than the perfume shop, boots and Debenhams). She also gave me little testers which is now on my Christmas wish list for my wife to buy me for Christmas. I’ll make sure that she gets the membership too and takes advantage of your great offers. Thank you. Great service.
18 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elle was very helpful and lovely she is…
Elle was very helpful and lovely she is a credit to your company thank you!
18 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
A lovely lady called Jill helped me…
A lovely lady called Jill helped me with finding a new perfume- felt like a change. She new exactly what perfumes I'd prefer and was really helpful and patient. She made my shopping experience effortless and i loved my new perfume. I will definitely be going back
18 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great team and really helpful…
Great team and really helpful particularly khia
18 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing
Elle was fantastic today. Very knowledgeable and wrapped it beautifully. Highly recommend coming to Elle and will definitely be back! Thank you.
17 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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