I had a really lovely experience in the perfume shop in Warrington, thanks to Jill. I wasn’t quite sure what fragrance I wanted, but Jill was incredibly helpful, patient and knowledgeable. She took... See more
Company replied
Location
Switch locationUnit K7, 9 The Mall, Golden Square Shopping Centre, WA1 1QE WARRINGTON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Phoned to see if they had a perfume which Jill said they had and would keep it till called in a picked it up Jill was brilliant and even gifted wrapped it and signed me up for membership in no time... See more
Company replied
Visited the Warrington store today with my fiancé to pick out the scents for our wedding in 6 weeks. We were greeted by Loren who was amazing in helping us, although I already knew the perfume I wante... See more
Company replied
Kiah was welcoming, polite and engaging with myself and my partner. Listened to what events the aftershaves was for, and was very helpful giving us her professional opinion on what aftershaves were ag... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit K7, 9 The Mall, Golden Square Shopping Centre, WA1 1QE, WARRINGTON, United Kingdom
5.0
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely service as always amazing…
Lovely service as always amazing customer service from Jill lovely lady always happy to help will return
12 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kiah was very pleasant and very helpful
Kiah was very pleasant and very helpful
7 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thanks to Jill for being so awesome 💜💚💜
Thanks to Jill for being so awesome 💜💚💜
Very kind , helpful and a good listener 👌🥰
7 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Phoned to see if they had a perfume…
Phoned to see if they had a perfume which Jill said they had and would keep it till called in a picked it up Jill was brilliant and even gifted wrapped it and signed me up for membership in no time will call again as no else sold the perfume l wanted a 5 star service well done Jill thank you
Stuart x
8 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
lovely experience from jill
I had a really lovely experience in the perfume shop in Warrington, thanks to Jill. I wasn’t quite sure what fragrance I wanted, but Jill was incredibly helpful, patient and knowledgeable. She took the time to help me try different fragrances without making me feel rushed or pressured.
In the end, I chose Vivo Elixir, which I absolutely loved. It has a really nice, strong fragrance and was exactly what I was looking for.
I’m really happy with the service I received from Jill and would definitely recommend her to anyone who needs help choosing a fragrance. Excellent customer service from start to finish!
Thank you jill
23 July 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kiah was very friendly helped with…
Kiah was very friendly helped with everything I needed very polite great service ⭐️⭐️⭐️⭐️⭐️
7 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kiah was welcoming when we walked into…
Kiah was welcoming when we walked into the shop even though she was busy with another customer.
7 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kiah Great Customer Service
Kiah was welcoming, polite and engaging with myself and my partner. Listened to what events the aftershaves was for, and was very helpful giving us her professional opinion on what aftershaves were age related and relevant. She explained what each aftershave she shown us smelt like and gave us a tester on each aftershave to help us make a decision. We was there for some time, but she was very patient with us. She made our experience a positive one.
6 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Bought both mine and my fiancés wedding…
Bought both mine and my fiancés wedding scents, very happy with the service and the options we ended up getting. Very easy going, nothing was too much trouble, would recommend, thank you Elle & Kiah!
6 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kiah was very generous and sweet…
Kiah was very generous and sweet serving! I enjoyed the experience.
6 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really nice service
Really nice service, was greeted as soon as I walked in from Jill, she helped me identify which perfume I was after. Very helpful and was very nice.
6 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I always buy perfume from the…Warrington store
I always buy perfume from the Warrington store and Elle always goes above and beyond to help me choose perfect perfumes, never makes me feel rushed, she is a hardworking, pleasant polite young lady and is always happy to help with a smile, she is a real credit to the team!
3 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Went in the store today and was served…
Went in the store today and was served by jill she was very helpful and very professional
5 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jill was really helpful today
Jill was really helpful today, great service
5 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elle was very helpful today she wrapped…
Elle was very helpful today she wrapped beautifully and her customer service is fabulous thank you again!
4 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very friendly staff
Very friendly staff, Abi in particular was very knowledgeable and found me the perfect scent which I love. Highly recommend.
1 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Wonderful Experience at the Warrington Store
I visited the Warrington store yesterday to treat myself to a new fragrance, although I wasn't quite sure what I was looking for. I was greeted by Abi, who was friendly, attentive and took the time to understand the types of scents I like. She quickly suggested a selection of perfumes that were exactly what I was after.
I'm absolutely delighted with my new purchase and really appreciate the excellent customer service. Thank you, Abi, for making the experience so enjoyable!
1 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The service by Elle was really great
The service by Elle was really great. She was very patient and explained things very well. I always come here and would come again. Very good service.
2 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had such a lovely experience in store…
I had such a lovely experience in store today thanks to Abi Shaw. From the moment we walked in, she was friendly, welcoming, and really easy to talk to. She took the time to understand what we were looking for and gave great recommendations without making us feel rushed or pressured.
Abi is clearly really knowledgeable about the products and helped us find scents that suited us perfectly. She made the whole experience feel personal and enjoyable, which honestly makes such a difference when shopping.
Amazing customer service – thank you Abigail Shaw for being so helpful and kind! I’ll definitely be coming back.
1 August 2026
Unprompted review
Reply from The Perfume Shop - Warrington 183
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.