The Perfume Shop - Warrington 183 Reviews 

264
TrustScore 5 out of 5

5.0

Unit K7, 9 The Mall, Golden Square Shopping Centre, WA1 1QE WARRINGTON, GB


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Rated 5 out of 5 stars

I had the pleasure of being served by Jill at the Warrington Golden Square Perfume Shop who went out of her way to help me find the best aftershave for my nephew. She was so polite, friendly and helpf... See more

Rated 5 out of 5 stars

Amazing customer service from Jill this morning. Went in to buy a birthday gift for my mum and Jill was so friendly and extremely helpful. My gift was wrapped beautifully and has a personalised messag... See more

Company replied

Rated 5 out of 5 stars

Visited the Warrington store today with my fiancé to pick out the scents for our wedding in 6 weeks. We were greeted by Loren who was amazing in helping us, although I already knew the perfume I wante... See more

Company replied

Rated 5 out of 5 stars

I had a really lovely experience in the perfume shop in Warrington, thanks to Jill. I wasn’t quite sure what fragrance I wanted, but Jill was incredibly helpful, patient and knowledgeable. She took... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit K7, 9 The Mall, Golden Square Shopping Centre, WA1 1QE, WARRINGTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

264 reviews

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5.0

All reviews

(264)

35,765 reviews in the last 12 months

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Rated 5 out of 5 stars

Competitive prices and quick, free delivery

They had a really good offer on my favourite aftershave, around 40% off the usual price. I bought one in-store and ordered another for delivery whilst the price was so good. The order was delivered to my home for free around 3 days later.

29 January 2026
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great Customer Service

I had a great experience at this perfume shop. From the moment I walked in, the staff made me feel welcomed. I was attended to by Jiu (hope I spelt it correctly) She took the time to go through the scents from a range I was interested in.

What really stood out was how tolerant, attentive, supportive and polite Jiu was, while allowing me the time to try different testers.

I left the store with a fragrance I absolutely love and a feeling that I’d been genuinely looked after. It’s rare to find customer service that feels this thoughtful and attentive and I don't express this thought lightly.
Jiu demonstrated the true epitome of great and professional customer service.

I’ll definitely be coming back for future purchases and recommending this shop to anyone looking for a great perfume‑buying experience.

To be honest I returned that same day and left again with not just one but 2 more fragrances. Yes I did go over my budget 🤭 but you know what? It was worth it!
Jiu if this review is shared with you I just want to thank you for your support, your welcoming and warm approach and I apologise if I spelt your name wrong 🙃 and to
The Perfume Shop thank you for hiring Jiu and as always for your great prices.

4 February 2026
Unprompted review
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Reply from The Perfume Shop - Warrington 183

Hello Cami,

Thank you for such a wonderfully detailed review! It was an absolute delight to read! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Loren was great today

Loren was great today, respectfully helped my teenage son who loves different fragrances. She helped him select a number of smells that suited him. Thanks again

3 February 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Aaliyah was very professional .knew how…

Aaliyah was very professional .knew how to sell and engage with customers x

2 February 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Loren was really helpful today

Loren was really helpful today. Lovely fast customer service :)

2 February 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great value and gift wrapped too

Aaliyah was really helpful. She helped us choose a perfume for our daughter, pointed out giftsets and special offers that were great value and wrapped the gift set perfectly.
The ribbon printer adding the great finishing touch.
Thank you

1 February 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service received by Jill

Excellent service received by Jill. Very helpful and won’t hesitate to come back.

30 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Wasn’t sure on which perfume to get

Wasn’t sure on which perfume to get, Jill was keen to help and let me smell multiple perfumes she thought I’d like after telling her a few I love, great service!

31 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had a great experience with Loren…

Had a great experience with Loren today, she was really helpful when choosing a new fragrance

31 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Abi was fantastic today

Abi was fantastic today. Good customer service. Keep it up!!

30 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service from Jill

Excellent service from Jill. Really friendly and more than happy to help.

30 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was looked after by loren today

Was looked after by loren today, truly an amazing lady very helpful,

25 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Thank you for sharing your positive experience with us we will be sure to share it with the team!

The Perfume Shop

Rated 5 out of 5 stars

Great service as always

Another pleasant visit in the Perfume Shop in Warrington (Golden Square).
Every time I visit the shop I receive a wonderful service. This time I was served by Kiah. She was very pleasant, very patient with me (I was very indecisive), checked everything I asked for and made sure I would leave with a great discount. I will definitely come back. Thank you Kiah.

23 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

We appreciate you taking the time to leave us such a positive review! We're so glad to hear that you consistently receive wonderful service at our Warrington store and that you were happy with your recent experience.


Many thanks,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Kiah was very helpful

Kiah was very helpful, she patiently gave me great suggestions, and I ended up picking Valentino Donna Extradose, which I absolutely recommend too x

23 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service!

Amazing service!
Jill helped in everything I needed. Fixed even my faults. 😉

22 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic staff

I went in today to find a new fragrance. Kiah asked about what I like and gave me several options. She was friendly and welcoming aswell as her manager! Will definitely be back to purchase again

23 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jill was so lovely

Jill was so lovely

22 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jill and Loren were very helpful and…

Jill and Loren were very helpful and amazing service

22 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jill and loren -Very pristine wrapping…

Jill and loren -Very pristine wrapping and good service

22 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jill and Loren were very helpful and…

Jill and Loren were very helpful and patient when we were choosing scents and great wrapping from Loren!!

great service :))

22 January 2026
Unprompted review
The Perfume Shop - Warrington 183 logo

Reply from The Perfume Shop - Warrington 183

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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