The Perfume Shop - Lakeside Upper 374 Reviews 

22
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TrustScore 4.5 out of 5

4.6

West Thurrock way, Unit 267-270 Lakeside Shopping Centre, RM20 2ZH Grays, West Thurrock, GB

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Rated 5 out of 5 stars

I walked in to The Perfume Shop Lakeside Boutique & I was completely confused as so many lovely Fragrances to choose from Amazing Staff Lucy & Iram & Jo were very Friendly & Helpful Staff that help... See more

Company replied

Rated 5 out of 5 stars

Jade and Rachel were super helpful in helping me find a scent for my birthday! I was lucky to walk in during the company’s birthday celebration, so received a great gift bag and an engraving of my p... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant! We’re long term customers for at least over 7 years and today’s experience did not disappoint. Corinne aided us with our purchase; we felt cared for and truly listened to. She... See more

Company replied

Rated 5 out of 5 stars

Just popped into the new boutique in Lakeside, great selection of niche fragrances. I was particularly impressed with a staff member called Rayan, he has a vast knowledge of fragrances & i could tell... See more

Company replied


Company details

  1. Perfume Store
  2. also in
  3. Beauty Product Supplier
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store
  6. Flavours, Fragrances and Aroma Supplier
  7. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • West Thurrock way, Unit 267-270 Lakeside Shopping Centre, RM20 2ZH, Grays, West Thurrock, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

22 reviews

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4.6

All reviews

(22)

35,543 reviews in the last 12 months

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Rated 5 out of 5 stars

Just popped into the new boutique in…

Just popped into the new boutique in Lakeside, great selection of niche fragrances. I was particularly impressed with a staff member called Rayan, he has a vast knowledge of fragrances & i could tell he is passionate about what he does. He really is a massive credit to the company. Was so refreshing to talk to a sales assistant who knows what they are talking about. 5/5 experience

6 August 2025
Unprompted review
The Perfume Shop - Lakeside Upper 374 logo

Reply from The Perfume Shop - Lakeside Upper 374

Hi,

I'm glad you had a 5* experience, thank you for your review!

The Perfume Shop

Rated 5 out of 5 stars

Corinne’s brilliant customer service!


Absolutely brilliant! We’re long term customers for at least over 7 years and today’s experience did not disappoint. Corinne aided us with our purchase; we felt cared for and truly listened to. She was patient and overall her service was perfect and professional.
Would definitely recommend as the customer service was on another level and hope to be served by Corinne again!!!

4 August 2025
Unprompted review
The Perfume Shop - Lakeside Upper 374 logo

Reply from The Perfume Shop - Lakeside Upper 374

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

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