I am gobsmacked at the tremendous efforts of staff to ensuring that customers come first in this store. If you are looking for excellent customer service that leaves no stones unturned, pls visit... See more
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Location
Switch location101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
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See what reviewers are saying
Five stars! Absolutely amazing experience at The Perfume Shop in Lakeside. Greeted with amazing customer service. So many great offers to choose from. Staff were friendly and very helpful. Will defini... See more
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The customer service was great, quick and simple. The atmosphere was very welcoming. They signed me up to their loyalty programme and let me know the benefits of being a member, I’ll be looking out fo... See more
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Came back to this specific branch again due to excellent service by Sara previously. Luckily she was in again and helped me choose the perfect gift. She listened to the requirements and gave the perfe... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, United Kingdom
4.6
Excellent
74 reviews
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My Experience at the Perfume shop Lakeside lower ground
Wonderful people at this store. Sarah and Jayne helpful, cheerful and always great at what they do.
They make shopping experience a joy for customers like us. I love coming to shop here.
23 April 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Staff are excellent
Staff are excellent. So helpful. Signed me up for a loyalty card which saved me money. Very knowledgeable about the fragrances. Highly recommend.
18 April 2025
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Great service by Nicky at the Thurrock Lakeside store…
Visited the Thurrock Lakeside store with my 85 yo mum who wanted to buy a gift for 46 yo male neighbour who had been very helpful to her.
We were attended to by Nicki who was so lovely and incredibly kind to mum. From finding something for mum to sit on as soon as she saw her with a walking stick, to patiently providing several scents for mum to guess what a 46 yo man, whom she knows only so much, might like. Her gift wrapping was an added bonus.
Great service Nicky, kudos!!
5 April 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your kind review! We are so pleased to hear that you and your mother had a positive experience at our Thurrock Lakeside store. It's heart-warming to know that our staff member was so attentive and helpful, especially in going the extra mile to make your mother comfortable and assisting her with finding the perfect gift. We are proud of our team's dedication to providing excellent customer service and creating a welcoming environment for all our customers.
Best wishes,
Jasmyn
Lucy was really helpfull
Lucy was really helpfull
Make my job easy in ladies perfume a gift for my sis
12 March 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
My wife and I had an amazing experience…
My wife and I had an amazing experience at The Perfume Shop in Lakeside, thanks to Gitana’s exceptional customer service. From the moment I walked in, she was warm, welcoming, and genuinely eager to help. Her knowledge of fragrances was impressive, and she took the time to understand our preferences, offering thoughtful recommendations that made our shopping experience effortless and enjoyable. She was patient, attentive, and truly passionate about her work, making me feel valued as a customer. Thanks to Gitana, we found the perfect scent, and we will definitely be returning. If you’re looking for outstanding service, I highly recommend visiting and asking for her!
7 March 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
I love it I was allowed to smell…
I love it I was allowed to smell anything and I was answered correctly by the staff. The staff were very welcoming and the vibes were well highly recommended
24 January 2025
Very good customer service
Very good customer service Nisha was super nice and helpful deserves a raise
Thankyou
26 December 2024
Unprompted review
The perfume shop Lakeside ground floor
I was shopping today 14.12.24 at the perfume shop in Lakeside Thurrock on.the ground floor. I was served by a young lady called Karen. She was extremely helpful and polite and also very knowledgeable.
I wasn't sure what I wanted to buy my wife and ahe made various suggestions until I found the perfect perfume. Ialso got something for myself as it was buy one get one half price.
14 December 2024
Unprompted review
Visited perfume shop earlier this month…
Visited perfume shop earlier this month I wanted to do a massive Christmas shop.
I made my way to primark and noticed there was a perfume shop on the ground floor, the staff were all smiling at the door, standing ready for customers. This encouraged me to go in. A young Asian girl greeted me straight away, asked me if I was looking for anything specific. She was so kind, and helpful I showed her a few pictures of perfumes I was after, I’m awful with technology so this took me a long time, she assured me it’s okay and made me feel comfortable. She also helped me download the perfume shop app and told me I can accumulate points for my purchases. I didn’t know perfume shop to personalised ribbons and gift wrapping, which she kindly wrapped for me. I saved alot of buying wrapping paper, as this was all provided. Excellent customer service! I’m so pleased
6 December 2024
Unprompted review
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