Excellent service from Jane and Sarah today. As part of the Loyalty programme, we were able to try some samples so we can be certain before purchasing.
Company replied
Location
Switch location101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
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See what reviewers are saying
The ladies (Megan and Nisha) were extremely helpful in helping me decide which perfume to pick for my mother , they let me smell loads of perfumes before hand and gave me a excellent service.Very welc... See more
Company replied
Sara and Karen were really helpful. Amazing customer service. Friendly and approachable. Will definitely be coming back. They knew their products. Thank you so much.
Company replied
Brilliant service , so friendly. I came into the store a few weeks ago looking for a special gift for my groom. Been elsewhere looking beforehand without any success , the service I got here was... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, United Kingdom
4.7
Excellent
59 reviews
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Excellent service from Jane and Sarah…
Excellent service from Jane and Sarah today. As part of the Loyalty programme, we were able to try some samples so we can be certain before purchasing.
7 April 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane was serving me today (Lakeside…
Jane was serving me today (Lakeside thurrock). She made it so easy for me to look for gift for my Dad. Ended up buying the one she recommended. Love it!!
4 April 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane and Megan were really helpful and…
Jane and Megan were really helpful and provided great service. Many thanks!
31 March 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff have been outstanding
The staff have been outstanding, very polite and very helpful. I would come back again. Jayne and Sarah were wonderful.
31 March 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Service
Amazing information, very polite & respectful from Sarah & Jane, very helpful
They advised me to find a specific perfume and extended extortion
31 March 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The service was incredible
The service was incredible and both ladies were incredibly kind giving free gifts and discounts I would a hundred percent recommend
31 March 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Bad customer sevice 👎
Bad customer sevice 👎
Lakeside Thurrock perfume shop has no customer service at all!
Walked in looking to buy a perfume, seeing they are not too busy serving only 1 customer. Me and my daughter stood there for good 3-5 minutes , One lady was already serving, and the two other Staff i believe her name is Kristy & another girl did not even made the effort to approach us, they were just chatting.
29 March 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello Alex,
Thank you for sharing your feedback, I'm truly sorry to hear about your experience. Please know we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, really helpful and made my day. Best customer service I've ever received by nisha and Sarah.
24 March 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The ladies (Megan and Nisha) were…
The ladies (Megan and Nisha) were extremely helpful in helping me decide which perfume to pick for my mother , they let me smell loads of perfumes before hand and gave me a excellent service.Very welcoming and Friendly and we will definitely be coming back because of their service
19 March 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice prices and great discounts
Nice prices and great discounts. No regrets having a loyalty card with your shop.
The shop staff were great especially Sarah.
11 March 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sara and Karen were really helpful
Sara and Karen were really helpful. Amazing customer service. Friendly and approachable. Will definitely be coming back. They knew their products. Thank you so much.
5 March 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Karen from the Perfume shop was…
Karen from the Perfume shop was absolutely amazing, the assistance and advice given was great, Christmas shopping for perfume and aftershave is such a stress, but with help and advice we were given it was a breeze, thankyou 🫶🏻
6 December 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Fantastic savings today at Perfume stire
2 December 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Excellent service from Sarah in the…
Excellent service from Sarah in the perfume shop, so lovely and helpful and always with a smile, That's why I will always be a returning customer :)
1 December 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Happy customer
The young lady that served me was extremely helpful and friendly. I bought YSL Black Poison that was so much cheaper than any other shop I had looked at.
20 November 2025
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Karen was incredible
Karen was incredible, such a lovely personality and extremely helpful x
22 November 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
I am extremely disappointed with this…
I am extremely disappointed with this purchase. Despite being assured that the product would deliver 7–8 hours of use, it struggles to last even 2 hours. This significant discrepancy in performance is both unacceptable and deeply frustrating, especially given the £100 cost.
7 November 2025
Reply from The Perfume Shop - Lakeside 369
Hi,
We appreciate you bringing this to our attention. We're sorry to hear the product didn't meet your expectations, especially considering the cost. We'll investigate this performance discrepancy. Thank you for your feedback.
The Perfume Shop
Extremely helpful friendly and…
Extremely helpful friendly and excellent service from Sarah today from Margaret.
Sarah is a real asset to the perfume shop.
14 November 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Really friendly great atmosphere Jane…
Really friendly great atmosphere Jane sarah and iman excellent customer service will be back for sure nice to see dean
14 November 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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