The Perfume Shop - Darlington 121 Reviews 

134
•
TrustScore 5 out of 5

4.8

Unit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH DARLINGTON, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Today my wife and I called into the Darlington branch, we were greeted and served by a plesant young lady called Sophie, she was very helpful and explained the various fragrances we were interested... See more

Company replied

Rated 5 out of 5 stars

Kacy was an amazing member of staff, knowledgeable, supportive and helpful with every question I had! Even recommended a nice perfume for the misses. Great store and I will be stopping by more often

Company replied

Rated 5 out of 5 stars

Met by Beth again and recognises myself and my wife on a personal level. Didn’t know what I wanted as usual but she even remembered what we had bought last time and offered numerous different scents.... See more

Company replied

Rated 5 out of 5 stars

Sophie was an incredible help both times i've been in the store, despite me being incredibly indecisive and having a specific scent I like to stick to. Picking out options I hadn't even thought of bef... See more

Company replied


Company details

  1. Perfume Store
  2. also in
  3. Beauty Product Supplier
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store
  6. Flavours, Fragrances and Aroma Supplier
  7. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH, DARLINGTON, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

134 reviews

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4.8

All reviews

(134)

35,459 reviews in the last 12 months

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Rated 5 out of 5 stars

We've been to the Darlington store in…

We've been to the Darlington store in the cornmill a few times now.
The service provided was super. Sophie really does know her stuff and was able to tell me about all the different perfumes what was in them and the kind of perfume it was .
I would definitely recommend 👌🏻

12 April 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Me and my partner went into the perfume…

Me and my partner went into the perfume shop today and was served by a lovely lady called Beth she was so helpful with us and was very polite and understanding and allowed us to take our time within the store she is a great lady :)

9 April 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We were very pleased with the service…

We were very pleased with the service that Louise had given us. She showed patience with my elderly mother and helped us to pick a lovely perfume. Fabulous job Louise. Xx

8 April 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great experience

Great experience, Sophie was knowledgeable and professional.

21 March 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

A lovely young lady named Beth.

I was greeted by a lovely young lady named Beth, this was mothers day weekend and the shop was very busy, she was just about to go for some refreshments but insisted on serving me, rather than quickly scan my purchase and be done with it she went further out of her way to discuss the other brands of scents, several testers later and and general chitchat Beth gift wrapped my purchase and wished me well for mothers day.
With staff like this it makes you remember the store and it will also make a future visit a no brainer 🙂
Paul
Darlington

14 March 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Went there with my wife and daughters

Went there with my wife and daughters, Ann was absolutely amazing, spectacular and made the whole experience of having new perfumes magical.

15 March 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Recycling ♻️ used perfume bottles & perfume purchase

I was served, today, by Jen 😊

She was very friendly & professional, & able to help me with everything that I needed during my visit to the shop 👍

Thank you very much; you are an asset to the Perfume Shop Team of staff 😊

11 March 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Exceptional

I was served by Jen who gave an exceptional service. I spent only few minutes finding what I need because she knew exactly what kind of scent I was looking for. 😀

18 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Louise helped me find exactly what I…

Louise helped me find exactly what I was looking for. She was very patient and helpful.

17 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Came in the shop with a warm welcome…

Came in the shop with a warm welcome atmosphere very very polite and knowledgeable 100% will be back, need more people like Louise to keep us wanting to come back

17 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very professional and friendly…I can…

Very professional and friendly…I can buy a perf every week because of Paula

17 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic service & value

I had an absolutely fantastic experience with Louise at The Perfume Shop in Darlington. From the moment I walked in, she delivered incredible service with a genuine smile and a warm, welcoming approach.

Her product knowledge was exceptional. She took the time to understand exactly what I was looking for, explained the fragrance notes clearly, and made thoughtful recommendations without any pressure. You can tell she truly knows her craft and cares about getting it right for the customer.

Not only did I leave with the perfect fragrance, but I also felt I received excellent value for money. The entire experience was professional, efficient and enjoyable from start to finish.

Louise is a real credit to the Darlington store. I’ll definitely be back.

14 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Went to the perfume shop to look for…new stronger with you powerfully

Went to the perfume shop to look for some fragrances. Great prices and lovely staff member (Louise). Would shop here again.

10 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Served by Louise - Very positive experience

Went into the Perfume Shop to buy a new fragrance, we were served by Louise who was very kind to us and gave me a free gift with my purchase.

Would highly recommend coming here.

10 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jen served me and helped recommend the…

Jen served me and helped recommend the perfect perfume. I wanted a change up from my usual perfume and Jen plus another lady that was there were super helpful, thankyou so much!

3 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Paula was so helpful even though it was…

Paula was so helpful even though it was nearly closing time great product knowledge would recommend them every time

3 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

exceptional Service

I went into the Darlington branch today with my wife and children to look at various perfumes, we got help by a lovely sales assistant who was very informative and patient while my wife looked at different perfumes. Nothing seem too much for her and went above and beyond. She was amazing with my children and made my daughter’s experience of looking for perfumes something she won’t forget. All I can say is the service was exceptional which is something I don’t say very often and the sales assistant also made a little girls day that bit brighter. Thank you to the sales assistant for this.

1 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sophie made the visit great!

Sophie made the whole actual 'try-before-you-buy' experience, very easy. Left feeling like I'd got something I was happy with! Friendly, knowledgeable, easygoing. Give that girl a pay raise!

1 February 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

WOW… what can I say as soon as me and…

WOW… what can I say as soon as me and my husband walked in we received such a warm friendly welcome from a lady called Ann, iam not a very confident shopper when it comes to perfumes, so I was asked what smells I like and Ann knew exactly what perfumes to get in-fact she she did so well we bought more than one perfume,To which I am very happy with. Upon paying we had a few jokes back and forth which just added to the experience can not fault anything with this store absolutely perfect!! Thanks Ann for making my Birthday a happy one! 😃

24 January 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

What a lovely visit we had in the…

What a lovely visit we had in the Darlington store, we were shopping for a birthday gift and ended up not only making our purchase but also having the best time with Ann and Sophie ❤️
Their service was impeccable and their knowledge of their products was impressive!
We ended up having the best laugh and we honestly felt we left as friends!
We will definitely shop there again xx

24 January 2026
Unprompted review
The Perfume Shop - Darlington 121 logo

Reply from The Perfume Shop - Darlington 121

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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