First time visiting this perfume shop and we had such a lovely experience. Zak served us and was genuinely so friendly, helpful and patient. He took the time to show us different fragrances and help... See more
Company replied
c/o Boundary Mills, Vivary Way, BB8 9NW COLNE, GB
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First time visiting this perfume shop and we had such a lovely experience. Zak served us and was genuinely so friendly, helpful and patient. He took the time to show us different fragrances and help... See more
Company replied
I had a great experience buying a perfume from here, one of the workers Zak in particular was very helpful with my purchase. He helped me find the the perfect perfume. I will be coming back her... See more
Excellent customer service by Tracey. I
Company replied
I came to buy cloud by Ariana, Lacey and Zak were really helpful and patient and showed me different options, will definitely come back again!!
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
c/o Boundary Mills, Vivary Way, BB8 9NW, COLNE, United Kingdom
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Visited today for a birthday present - Zak was really helpful and was an excellent gift wrapper

Reply from The Perfume Shop - Colne 356
Met Tullulah today in your store, she gave me superb advice and acted in a very professional manner. A real asset to The Perfume Shop. Thankyou!

Reply from The Perfume Shop - Colne 356
Tallulah served me today and she was brilliant the customer service was top notch

Reply from The Perfume Shop - Colne 356
Brilliant staff
Tallulah and Tracey and Zack all so friendly and helpful will definitely call again

Reply from The Perfume Shop - Colne 356
Talullah and Zack were amazing ! And extremely helpful and welcoming :) it was much appreciated :)

Reply from The Perfume Shop - Colne 356
Zak and Tallulah were super helpful and polite. Helped gift wrap my items and even gave free samples.

Reply from The Perfume Shop - Colne 356
The staff were lovely and really helpful.

Reply from The Perfume Shop - Colne 356
Came in with my daughter and Zak was very helpful and a lovely young man.

Reply from The Perfume Shop - Colne 356
Needed help picking a gift for my wife, Maryam and Tallulah helped so much when doing this, will definitely be coming back!!!

Reply from The Perfume Shop - Colne 356
Maryam and Tallulah were very helpful and patient today.

Reply from The Perfume Shop - Colne 356
Tallulah,
Absolutely wonderful seller! The perfume is 100% authentic, smells amazing, and was beautifully packaged

Reply from The Perfume Shop - Colne 356
Excellent service today😀thanks to tallulah👍🏼

Reply from The Perfume Shop - Colne 356
I would like to say thank you for great service miss Tadulah she was very helpful with my purchase.

Reply from The Perfume Shop - Colne 356
Friendly service from Tallulah. Great price and choice.

Reply from The Perfume Shop - Colne 356
Lovely experience, Tallulah was brilliant at helping me find what i was looking for. amazing customer service !

Reply from The Perfume Shop - Colne 356
I came in to buy a a perfume for my mum and wasn’t sure on which one to get her and so I was greeted by a staff member named tallulah she helped me by asking questions on what scents my mum likes and then after that we decided on one. The customer service was excellent and I will definitely be coming back.

Reply from The Perfume Shop - Colne 356
Good service and excellent customer care by zak

Reply from The Perfume Shop - Colne 356

Reply from The Perfume Shop - Colne 356
Zac was really lovely and helpful. Very fast and efficient! Thank you.

Reply from The Perfume Shop - Colne 356
Misbah was amazing help! Wouldn't have been able to make my mind up without her :)

Reply from The Perfume Shop - Colne 356
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