I visited on Saturday with my teenage daughter who is starting to look for some nice perfume for herself. Nadim was very helpful in guiding us through some different fragrances that would suit a teena... See more
Company replied
Location
Switch locationK2/K3, Regent Arcade, GL50 1JZ CHELTENHAM, GB
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Nadim and Shevaan were very helpful and took their time with me when i was being indecisive. They helped me pick out 2 fragrances that go well together and separately. I’m very happy with this purcha... See more
Company replied
I visited the store to try and find my husband some aftershave for our wedding anniversary and didn't have a clue as to what he'd like! Lewis was very attentive and patient with me to help me find jus... See more
Company replied
Kayleigh was so welcoming and knowledgeable in her perfumes and helped me find just what I was after for my daughter’s birthday !would highly recommend her !!
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
K2/K3, Regent Arcade, GL50 1JZ, CHELTENHAM, United Kingdom
4.5
Excellent
60 reviews
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Nadim- so very helpful and…
Nadim- so very helpful and knowledgeable. Thank you
26 September 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi Esah,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Kayleigh was very helpful and nadim was…
Kayleigh was very helpful and nadim was both helpful in the perfume shop thankyou for your help from Alison keylock x
9 September 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I visited the store to try and find my…
I visited the store to try and find my husband some aftershave for our wedding anniversary and didn't have a clue as to what he'd like! Lewis was very attentive and patient with me to help me find just what i was after the aftershave smells beautiful but what I was more impressed with was the customer service !
4 September 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi Stacey,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I visited on Saturday with my teenage…
I visited on Saturday with my teenage daughter who is starting to look for some nice perfume for herself. Nadim was very helpful in guiding us through some different fragrances that would suit a teenager. I was very impressed with the knowledge that Nadim has.
5 September 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi Emma,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great customer service …
Lewis and his team are always very professional and helpful, we always use them for our perfumes now
8 September 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi Rhonda,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Kayleigh was so welcoming and…
Kayleigh was so welcoming and knowledgeable in her perfumes and helped me find just what I was after for my daughter’s birthday !would highly recommend her !!
8 September 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hello Stephanie,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Cheltenham 36
Hello Law,
Thank you for taking the time to leave your review. I’m sincerely sorry to hear that you were disappointed with the customer service you received.
We would really appreciate the opportunity to understand what happened and see how we can support you further. Please kindly reach out to our Customer Services team via our website and provide any details you can about your experience.
We’re always here to listen and feedback like this is important in helping us understand where we may have fallen short and how we can improve the experience we provide to our customers.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Nadim and Shevaan were very helpful and…
Nadim and Shevaan were very helpful and took their time with me when i was being indecisive. They helped me pick out 2 fragrances that go well together and separately. I’m very happy with this purchase.
5 September 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi Dacian,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Highly recommend
Highly recommend. Took the time to go over and try out all the new fragrances and done so with a smile from Kayleigh!
Will continue to use this store time and time again.
28 August 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional customer service
Exceptional customer service, I needed a gift for a Birthday and Kayleigh was extremely helpful explaining all the different options that would be suitable, even showed me options to personalise the gift wrapping which was a nice touch. I will be using the perfume shop again, great experience.
25 August 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I love the Pwrfume Shop in Cheltenham
I love the Pwrfume Shop in Cheltenham. Luis, not sure of spelling, is a gentleman and so extremely helpful. I would never go elsewhere to buy my perfumes
7 August 2026
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very helpful member of staff in the…
Very helpful female member of staff in the store in Cheltenham
31 July 2026
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fraud order
My partner paid £115 Valentino Born In Roma Donna Green Stravaganza
Eau de Parfum Spray 100ML. Which is an expensive gift that my partner got for me for my bday gift. When I received the order today inside the order bag was an protein bar. Like are you being for real…. £115 pounds on this. And when I’ve escalated the matter to them they want to tell me that they don’t believe that that protein bar bag could fit in that order package then who’s delivered it then because clearly it was delivered in that package bag. they need to go sort out their delivery team who’s fraud my order and taking my order for themselves. Scams
29 July 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hello Marie,
I am extremely sorry to read about your experience and completely understand how concerning and upsetting this must have been, particularly as the fragrance was purchased as a birthday gift.
Please be assured that we take concerns of this nature extremely seriously. Receiving an item that was not what you ordered is certainly not the experience we expect for our customers, and your concerns have been raised internally for further investigation.
Having looked into this for you, I can also confirm that a full refund for your order has already been processed.
I sincerely apologise for the disappointment and inconvenience this has caused, and I hope the refund provides some reassurance while your concerns are being reviewed internally.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very exceptional customer service
Very exceptional customer service. staff was nice especially that one lady called jenny ,patient and understanding and I could say that i very much enjoyed it and would definitely come back whenever i want to buy a new perfume
26 June 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, I came in to buy aftershave for my partner and was served by Lewis. He was extremely helpful and very friendly. He went above and beyond to help me. Would definitely return to the Cheltenham store.
10 March 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
Absolutely fantastic service from Kayleigh, she was really helpful and knowledgeable about the scents, lovely and friendly also 😊
9 April 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nadim was very good and helpful
Nadim was very good and helpful. He is is a brilliant assistant
7 April 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My first visit in The Perfume Shop and…
My first visit in The Perfume Shop and I was so impressed with the service from the young lady who served me, as a lady of latter years I've shopped in many places and some staff don't even bother looking at you let alone show a smile, this young lady was really polite & patient which makes such a difference, I would recommend anyone to shop here..
17 March 2026
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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