I wanted to purchase perfume in store in Braintree Freeport but it wasn't available, the lady who served me was very helpful, she put in an order and had it delivered to my address, which only took a... See more
Location
Switch locationUnit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH ESSEX, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the Braintree Freeport store on Monday with our 2 daughters looking for a new fragrance and body spray. We were assisted by Sam who was amazing. By asking a few questions on current likes... See more
Company replied
Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who w... See more
Company replied
Very lovely customer service would come and shop again Sindy was very helpful.
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH, ESSEX, United Kingdom
4.9
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very lovely customer service would come…
Very lovely customer service would come and shop again Sindy was very helpful.
18 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your positive review! We appreciate you.
The Perfume Shop
Jo was really kind and helped us choose…
Jo was really kind and helped us choose the smell we liked !!
18 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Sindy served me and was ever so helpful…
Sindy served me and was ever so helpful with helping me pick out the exact smell I needed. Great service
18 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Popped into the perfume shop at…
Popped into the perfume shop at Freeport Braintree. Staff Kelly and Amber were very helpful. Found a new perfume (to me) which I love. Will visit again.
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Kellie was extremely helpful and…
Kellie was extremely helpful and patient when helping me decide which fragrance to choose, thank you for all the help!
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Super customer service experience
Super customer service experience. Kellie got me spending more. I got what I needed and more. Fabulous experience
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Kellie was fabulously
Kellie was fabulously. She is patient and kind and helped us with our purchases.
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Amber was very helpful
Amber was very helpful. Amazing service, will be visiting again!
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Was very quick Service
Was very quick Service, Amber was very professional and helpful with her service, especially with it being my first time coming into the store, will certainly be back!
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Fantastic customer service!!
Fantastic customer service!!! Kellie was very helpful and assisted me with picking out my groomsmen scent for my wedding day.
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Jo was very helpful with my shopping…
Jo was very helpful with my shopping experience
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Jo was very accommodating and helpful…
Jo was very accommodating and helpful when we came into store , very pleased with the service! If you need assistance in finding a new perfume , come and see Jo
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Amazing service from kellie and amber…
Amazing service from kellie and amber thank you
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Lovely lady very helpful xx
Lovely lady very helpful xx
Would recommend amber to anyone
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Amber was AMAZING
Amber was super helpful! We came in specifically looking for a fragrance and she sorted us right out, would definitely return!!
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Amber was absolutely fabulous
Amber was absolutely fabulous! Found exactly what we wanted, she really is a credit to The Perfume Shop!
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Amber was very helpful with my purchase…
Amber was very helpful with my purchase today
17 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Reply from The Perfume Shop - Braintree 144
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Amber was really helpful in suggesting…
Amber was really helpful in suggesting which cologne I should get.
16 August 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.