The Perfume Shop - Braehead 66 Reviews 

1,230
TrustScore 5 out of 5

5.0

160 Braehead Shopping Centre, Kings Inch Rd, G51 4BS GLASGOW, GB


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Rated 5 out of 5 stars

Lovely service from Ling. advised me I had points to use with my loyalty card & saved £10. Did a great job personalising & wrapping our gift. Will definitely return.

Rated 5 out of 5 stars

Served by Ling and she couldn’t be more helpful, left with a gift wrapped aftershave for a special birthday.

Rated 5 out of 5 stars

Amazing customer service!! Came in looking for a gift for Father’s Day, served by Ling, she was absolutely amazing! Friendly and super helpful she took us round the shop giving us multiple testers, te... See more

Company replied

Rated 5 out of 5 stars

Second time I've been in to see Ling getting married so needed a new fragrance for myself and then a second visit for my bridesmaid, she's always so helpful in picking something that we love,.highly r... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 160 Braehead Shopping Centre, Kings Inch Rd, G51 4BS, GLASGOW, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,230)

34,532 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Ling very helpful…

Great service from Ling very helpful and knowledgeable about the products and made the whole process easily nothing was a problem.

18 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Easy selection for a gift we were looking for

Lyng helped us through selecting a perfume which was meant for a gift. Also helped us getting a discount. Always happy to ahop here.

18 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling helped us today she was lovely and…

Ling helped us today she was lovely and really helpful xx

18 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Second time I've been in to see Ling…

Second time I've been in to see Ling getting married so needed a new fragrance for myself and then a second visit for my bridesmaid, she's always so helpful in picking something that we love,.highly recommend x

16 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I have had an amazing experience at the…

I have had an amazing experience at the perfume shop, I was struggling to find the perfect perfume to gift to my friend for his birthday and another couple of perfumes for a couple who recently got married. I received top notch service at the perfume shop from Ling she guided me to the perfect perfumes to gift and not only did she gift wrap them she also provided me with a lovely gift for all my purchases. Thank you very much to Ling and Abdullah for such a great service it is appreciated a lot. Thank you

14 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling was very helpful and told me what…

Ling was very helpful and told me what discounts had been on today.

14 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Linn was great help

14 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling was brilliant

Ling was brilliant, I popped in quickly to grab a birthday present and she was so helpful and her service was so quick.

14 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service as always from Ling at…

Amazing service as always from Ling at breahead store xx

13 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling was very helpful and professional

Ling was very helpful and professional. Great experience. Would highly recommend.

12 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling assisted us in store today and was…

Ling assisted us in store today and was one of the best services I received. Straight away helped me with the best suited perfumes and made choice much easier

12 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful as always

Very helpful as always! Will be back soon. Ling was very helpful great staff member!

12 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic customer service from Ling

Fantastic customer service from Ling, she was so helpful and very knowledgeable in all that she advised me on

11 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

great customer service from ling very…

great customer service from ling very polite and happy to help

11 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service from Ling once…

Great customer service from Ling once again, this is my second time at this shops. She’s been really extremely helpful both times, couldn’t ask for better customer service thank you

11 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling served us in Braehead shopping…

Ling served us in Braehead shopping center. She was fantastic and recommended some really nice fragrances. I'd definitely come back and look for her services next time.

11 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ling was very helpful in finding a…

Ling was very helpful in finding a perfume within my budget that is popular and nice.

9 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Received the order both bottles were…

Received the order both bottles were broken.first my order was sent somewhere else then got it after 2 days and damaged.

3 July 2026
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello Samira,

Thank you for taking the time to leave your review. I am sincerely sorry to hear that your order arrived damaged and completely understand how disappointing this must have been.

Having looked into your order, I can see that the parcel was unfortunately damaged whilst in transit with Royal Mail, which is why it was delivered to you in a damaged parcel bag. Please accept my sincere apologies for the inconvenience this has caused.

I can also see that our Customer Services team is currently awaiting your response so that they can continue assisting you and provide a resolution as quickly as possible. Once we receive your reply, we will be happy to progress your case further.

Thank you for your patience and understanding, and once again, I am very sorry for your experience.

Kind regards,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had a great experience choosing an…

Had a great experience choosing an aftershave for a birthday with the wrapping. Ling was very helpful and clear with all the information and choosing the right one

7 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jane was really helpful when picking…

Jane was really helpful when picking out our wedding fragrances!

6 July 2026
Unprompted review
The Perfume Shop - Braehead 66 logo

Reply from The Perfume Shop - Braehead 66

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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