The Perfume Shop - Bluewater 59 Reviews 

277
TrustScore 5 out of 5

5.0

UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer... See more

Company replied

Rated 5 out of 5 stars

“I visited The Perfume Shop at Bluewater and had such a great experience. The customer service was excellent—Barbara who helped me, was really nice, friendly, and knowledgeable. She took her time, g... See more

Company replied

Rated 5 out of 5 stars

Laura was amazing very experienced. I came in for a perfume for my sister and I asked for vanilla she showed me a few options I ended up buying the gift set and added wrapping as I fell into her upse... See more

Company replied

Rated 5 out of 5 stars

I was looking for a birthday gift for my friend, struggling to decide which perfume to go with Siobhan helped me narrow down my options and ever got the perfect gift. She also done a lovely customised... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

277 reviews

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5.0

All reviews

(277)

35,511 reviews in the last 12 months

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Rated 5 out of 5 stars

Barbara was extremely helpful

Barbara was extremely helpful, we bought a lovely fragrance because of her help

28 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very helpful

Very helpful great to speak to and understand what I wanted

24 November 2025
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Elizabeth at the Bluewater store went…

Elizabeth at the Bluewater store went above and beyond for me today when I was collecting a perfume for my best friends wedding day! She was absolutely amazing! Would definitely recommend!

28 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Excellent service

Excellent service, served by a friendly helpful and knowledgeable new member of staff comfort. A** service thank you recommended a great gift set.

27 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

lovely customer service

Our cashier , Hameedah was so kind and extremely helpful! We managed to find what we were looking for very quickly , thankyou!

26 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Excellent service from all the staff

Excellent service from all the staff. Arman was very helpful and patient with helping me pick my gifts for Christmas.

22 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Barbara went above and beyond...

Served by Barbara who went above and beyond to show us the latest mens fragrances. Superstar!

21 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Barbara was very helpful and…

Barbara was very helpful and knowledgeable helping us find the perfect Christmas gifts.

21 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Fab service from Elizabeth

Fab service from Elizabeth

21 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Sophie was absolutely wonderful

Sophie was absolutely wonderful, spent lots of time with me & made me feel like a valued customer, thank you Sophie!

19 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very good service from a lovely young man.

I was served today by a young man, Arman, who has apparently only recently started work in the Bluewater branch of the Perfume Shop. Arman was very helpful and has a really charming manner. I think he will prove to be a real asset to the company.

18 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Gracie was amazing

Gracie was amazing! Great knowledge and very friendly

12 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Barbara helped pick out the right perfume for my partner.

11 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Satisfaction the name of the game

Staff extremely helpful. The perfume wasn't in stock.They ordered on the spot,it was delivered to my house the next day.I always get great service there

6 November 2025
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Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your feedback we appreciate you!

Sharain - The Perfume Shop

Rated 5 out of 5 stars

Visited the Bluewater store today with…

Visited the Bluewater store today with my elderly mother who purchased two Mugler refills.
We were served by Barbara who was a delight &super helpful. Organised a 25% discount for us by signing me up for a reward card & offered to get mum a chair while we were waiting. What a breath of fresh air!

7 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very helpful

Very helpful. Him and hers bought! Thanks Barbara!

7 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Really could service

Really could service. Barbara new all the products and was very kind and helpful

6 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your feedback. It's great to hear of your experience. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Best service received

Big shout out to Naheed at the perfume shop. She served me today with a big smile and introduced me to the some amazing fragrances as I was struggling to find a perfect gift for my dear friend and Naheed (the lovely lady )helped me to choose the best gift. Much appreciated. Will be visiting again soon!!Thank you Naheed x

5 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very friendly staff member helped my…

Very friendly staff member helped my mum and dad with choosing the right scent for them.
Barbara was so lovely and patient, she advised us of all special offers.
Id defiantely come back and get Barbara's help again

4 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your kind feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Went into the store looking for a…specific item

Went into the store looking for a specific brand, was approached by Barbara one of the nicest assistants l have come across, she not only found the item l was looking for but she had it gift wrapped in the nicest possible way.

3 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

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