The Perfume Shop - Bluewater 59 Reviews 

279
TrustScore 5 out of 5

4.9

UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer... See more

Company replied

Rated 5 out of 5 stars

“I visited The Perfume Shop at Bluewater and had such a great experience. The customer service was excellent—Barbara who helped me, was really nice, friendly, and knowledgeable. She took her time, g... See more

Company replied

Rated 5 out of 5 stars

Laura was amazing very experienced. I came in for a perfume for my sister and I asked for vanilla she showed me a few options I ended up buying the gift set and added wrapping as I fell into her upse... See more

Company replied

Rated 5 out of 5 stars

Tomi from the Perfume shop was extremely helpful, patient and very nice. She really assisted us and made our shopping very easy and nice. I will definitely come back to perfume shop and Bluewater be... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

279 reviews

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4.9

All reviews

(279)

35,568 reviews in the last 12 months

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Rated 5 out of 5 stars

Barbara from bluewater perfume shop was…

Barbara from bluewater perfume shop was absolutely lovely we had the best experience with her, lovely when asked about gift wrapping :))

10 April 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service from Elizabeth very…

Great service from Elizabeth very customer focused helpful. Happy to shop.

9 April 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

great saleswoman

great saleswoman and was very helpful shout out to elizabeth at bluewater😁

9 April 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had incredible service from Elizabeth…

Had incredible service from Elizabeth in the Bluewater store. She took her time to show me around and learned about my allergies/ intolerances surrounding perfumes to help me find one that was suitable. Very knowledgeable and friendly. Excited to visit again

30 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Came into the perfume shop in bluewater…

Came into the perfume shop in bluewater served by ruby very helpful and friendly will definitely come again very pleased with her service

28 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really amazing service from Barbara at…

Really amazing service from Barbara at the bluewater store!! Very helpful

27 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Barbara bluewater was so helpful and…

Barbara bluewater was so helpful and friendly! Came out with two perfumes

20 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great shopping experience….Barbara was…

Great shopping experience….Barbara was super helpful!!

20 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good service

10 March 2026
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Hameedah at Bluewater store made my day

14 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

My husband and I came to the bluewater…

My husband and I came to the bluewater perfume shop today and was served by a lovely lady called Elizabeth. The service she gave us was outstanding, she was so helpful, friendly and very knowledgeable and helped me find a beautiful fragrance.

14 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

10/10 experience with Elizabeth

10/10 experience with Elizabeth! Really appreciate her help in finding a scent :)

14 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really really helpful

Really really helpful

11 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

omario good at wrapping

omario good at wrapping, perfect gift for my mum!

6 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

helpful and friendly

Elizabeth at Bluewater was so helpful, friendly and gave great advice!

6 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic customer service from Barbara

Fantastic customer service from Barbara. Very helpful and knowledgeable.

4 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Barbara was so helpful and professional

Barbara was so helpful and professional

3 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Kelly was fantastic and sold me my…

Kelly was fantastic and sold me my perfume for my wedding. She was brilliant and nothing was too small. She had us try a variety of fragrances and was very knowledgeable

1 March 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Instantly helpful

Siobhan was there to help me straight away and found what I was looking for. Very friendly too

27 February 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Charlotte was really helpful in getting what I needed

Charlotte was really helpful in helping me pick which fragrance was best for me, genuinely really good customer service.

27 February 2026
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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