PerfumeBox Reviews

9,275

•

4.2

Perfume Store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 996 reviews, reviewers had a great experience with this company. Consumers consistently praise the impressive selection of authentic fragrances, noting that the prices are extremely competitive compared to other major online retailers. People often mention the fast shipping turnaround and the secure packaging that keeps every delicate bottle completely safe during transit. However, some customers also noted issues with shipping delays, with a few experiencing extended transit times or packages not arriving on schedule. Reviewers expressed frustration when orders failed to reach their destinations properly, requiring additional effort to resolve tracking problems with carriers. A small number of buyers mentioned occasional communication hurdles when trying to sort out fulfillment discrepancies.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great variety of authentic... See more

Delivery service

Reviewers share mixed opinions and divided feedback about the delivery service. Many customers report fast... See more

Order

Consumers find order experiences to be mixed, as opinions and outcomes vary significantly. Many customers... See more

Price

Clients share positive opinions on price, highlighting that the costs are very affordable and competitive... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with authentic fragrances and... See more

Reviews shaping this summary

Been using Perfume Box since 2022 when I was looking to save some coins and smell good! As someone who scours every corner of the internet for a deal, it rated better than competitors based on perfume... See more

Company replied

Great selection of fragrances and the first to get the Dumont Nitro line when a new one drops. Prices are great and the delivery is within a few days. Ordered from them 5 times this year and every del... See more

Company replied

Beyond impressed! The quickest turnaround delivery plus I like the gesture of being recognized for my first order. Will def purchase again! All my scents were amazing. Greatly packaged too.

Company replied

I always love my checkout process from your service, how simple it is and how quickly I receive confirmation of my order and all the details provided for my order when completed. I just wish you had a... See more

Company replied

Company details

Perfume Store

Written by the company

Perfume Box provides genuine fragrances at competitive prices. All of our products come in the original manufacturer packaging and are 100% genuine & authentic. We are a family run company and have been in the business for the past 30 years. We aim to offer 100% customer satisfaction through low prices, our huge variety and customer service. We are adding new products on regular basis and we endeavor to maintain the site on a regular basis by constantly monitoring and updating product information.

Contact info

South Plainfield, New Jersey, United States
info@theperfumebox.com
theperfumebox.com

4.2

Great

9K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

FragranceNet

www.fragrancenet.com

4.5

(125K)

ThePerfumeSpot.com

www.theperfumespot.com

4.6

(8K)

FragranceX

www.fragrancex.com

(22K)

Fragflex

fragflex.com

4.6

(4K)

GiftExpress

giftexpress.com

3.8

(23K)

olfactoryfactoryllc.com

www.olfactoryfactoryllc.com

4.9

(9K)

Venba Fragrance

www.venbafragrance.com

4.9

(6K)

Perfumania

www.perfumania.com

4.7

(22K)

4.2

All reviews

(9,275)

991 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Sep 1, 2026

Easy ordering

Easy ordering, quicker shipping….excellent fragrance

15 August 2026

Reply from PerfumeBox

Sep 1, 2026

Hi Norman,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Sep 1, 2026

I was SUPPOSED to receive my order on…

I was SUPPOSED to receive my order on August 27th 2026 .
I Didn’t receive a damn thing‼️
I wrote Pam Bondi’s office and sent a copy of my COMFIRMATION of PURCHASE email to her office also .
I reported Perfume Box‼️

14 August 2026

Reply from PerfumeBox

Sep 1, 2026

Hi Stacey,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Sep 1, 2026

Great customer service and fast shipping

3 August 2026

Reply from PerfumeBox

Sep 1, 2026

Hi Nado,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Aug 31, 2026

Hoping they send everything to me in…

Hoping they send everything to me in good order for now

25 August 2026

Reply from PerfumeBox

Aug 26, 2026

Hi Nicholas,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Aug 25, 2026

Lovely perfume sent quickly

Lovely perfume sent quickly. Thanks!

7 August 2026

Reply from PerfumeBox

Aug 25, 2026

Hi Yvette,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Aug 24, 2026

My shopping Experience

Everything

24 August 2026

Reply from PerfumeBox

Aug 24, 2026

Hi Donald,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Aug 24, 2026

Over all good experience

30 June 2026

Reply from PerfumeBox

Aug 24, 2026

Hi AM,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look